wrong link in email notification

Francesco Pasqualini

4 Feb 2011 4 Feb '11

9:44 a.m.

Hi, I'm using OTRS 3.0.5 I have a problem. In the notification email the link are broken http://helpdesk.fdlservizi.com/otrs/index.pl?Action=AgentZoom;TicketID=4 If I follow this link I get error. should be http://helpdesk.fdlservizi.com/otrs/index.pl?Action=AgentZoom&TicketID=4 http://helpdesk.fdlservizi.com/otrs/index.pl?Action=AgentZoom;TicketID=4 This works ok & instead of ; Is this a bug ? I'm trying to fix it in the "notification agent" templates. thanks

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Frank Thommen

4 Feb 4 Feb

9:55 a.m.

Ciao Francesco,

...

I'm using OTRS 3.0.5 I have a problem. In the notification email the link are broken

http://helpdesk.fdlservizi.com/otrs/index.pl?Action=AgentZoom;TicketID=4

If I follow this link I get error.

should be

http://helpdesk.fdlservizi.com/otrs/index.pl?Action=AgentZoom&TicketID=4 http://helpdesk.fdlservizi.com/otrs/index.pl?Action=AgentZoom;TicketID=4

This works ok

& instead of ;

The semicolon is a new way of separating parameters in URLs (see e.g. http://en.wikipedia.org/wiki/Query_string) and should work fine. Meybe your webserver is too old? frank

Francesco Pasqualini

10:02 a.m.

Hi, there is something strange. I'm using apache 2.2.14 on ubuntu 10.04 with default configuration. thanks On Fri, Feb 4, 2011 at 10:55 AM, Frank Thommen wrote:

...

Ciao Francesco,

I'm using OTRS 3.0.5 I have a problem.

...
In the notification email the link are broken

http://helpdesk.fdlservizi.com/otrs/index.pl?Action=AgentZoom;TicketID=4

If I follow this link I get error.

should be http://helpdesk.fdlservizi.com/otrs/index.pl?Action=AgentZoom&TicketID=4< http://helpdesk.fdlservizi.com/otrs/index.pl?Action=AgentZoom;TicketID=4>

This works ok

& instead of ;

The semicolon is a new way of separating parameters in URLs (see e.g. http://en.wikipedia.org/wiki/Query_string) and should work fine. Meybe your webserver is too old?

frank --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

Michiel Beijen

11:05 a.m.

If I click on the link you send me the ';' is replaced by %3B which is the URLEncoded value for the semicolon; but actually it should not replace there. I don't know the culprit. What you *CAN* do is to to Admin > Notifications and edit the notification texts including the URLs, here you can change it with a semicolon or ampersand, whatever you like. In OTRS3 we actually 'upgraded' to using the semicolon everywhere because the ampersand actually needs to be encoded to be valid URL; you'd need to write ...Action=AgentTicketZoom&TicketID=123 for it to become a syntactically valid URL, officially, although we never did that before. Semicolons don't need URL Encoding. -- Mike On Fri, Feb 4, 2011 at 11:02 AM, Francesco Pasqualini wrote:

...

Hi, there is something strange. I'm using apache 2.2.14 on ubuntu 10.04 with default configuration.

thanks

On Fri, Feb 4, 2011 at 10:55 AM, Frank Thommen wrote:

...
Ciao Francesco,

...
I'm using OTRS 3.0.5 I have a problem. In the notification email the link are broken

http://helpdesk.fdlservizi.com/otrs/index.pl?Action=AgentZoom;TicketID=4

If I follow this link I get error.

should be http://helpdesk.fdlservizi.com/otrs/index.pl?Action=AgentZoom&TicketID=4 http://helpdesk.fdlservizi.com/otrs/index.pl?Action=AgentZoom;TicketID=4

This works ok

& instead of ;

The semicolon is a new way of separating parameters in URLs (see e.g. http://en.wikipedia.org/wiki/Query_string) and should work fine. Meybe your webserver is too old?

frank --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

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Frank Thommen

11:09 a.m.

Could this be mailclient specific? When I click on the link, the semicolon stays unencoded and the query string is exactly as shown in the mail. I'm using Thunderbird 2.0.0.24 on Mac OS X. frank Michiel Beijen wrote:

...

If I click on the link you send me the ';' is replaced by %3B which is the URLEncoded value for the semicolon; but actually it should not replace there. I don't know the culprit. What you *CAN* do is to to Admin > Notifications and edit the notification texts including the URLs, here you can change it with a semicolon or ampersand, whatever you like. In OTRS3 we actually 'upgraded' to using the semicolon everywhere because the ampersand actually needs to be encoded to be valid URL; you'd need to write ...Action=AgentTicketZoom&TicketID=123 for it to become a syntactically valid URL, officially, although we never did that before. Semicolons don't need URL Encoding. -- Mike

On Fri, Feb 4, 2011 at 11:02 AM, Francesco Pasqualini wrote:

...
Hi, there is something strange. I'm using apache 2.2.14 on ubuntu 10.04 with default configuration.

thanks

On Fri, Feb 4, 2011 at 10:55 AM, Frank Thommen wrote:

...
Ciao Francesco,

...
I'm using OTRS 3.0.5 I have a problem. In the notification email the link are broken

http://helpdesk.fdlservizi.com/otrs/index.pl?Action=AgentZoom;TicketID=4

If I follow this link I get error.

should be http://helpdesk.fdlservizi.com/otrs/index.pl?Action=AgentZoom&TicketID=4 http://helpdesk.fdlservizi.com/otrs/index.pl?Action=AgentZoom;TicketID=4

This works ok

& instead of ; The semicolon is a new way of separating parameters in URLs (see e.g. http://en.wikipedia.org/wiki/Query_string) and should work fine. Meybe your webserver is too old?

frank --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

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Francesco Pasqualini

11:19 a.m.

I'm investigating it. I'm using gmail from Chrome,Firefox and Safari, same result: error thanks On Fri, Feb 4, 2011 at 12:09 PM, Frank Thommen wrote:

...

Could this be mailclient specific? When I click on the link, the semicolon stays unencoded and the query string is exactly as shown in the mail. I'm using Thunderbird 2.0.0.24 on Mac OS X.

frank

Michiel Beijen wrote:

...
If I click on the link you send me the ';' is replaced by %3B which is the URLEncoded value for the semicolon; but actually it should not replace there. I don't know the culprit. What you *CAN* do is to to Admin > Notifications and edit the notification texts including the URLs, here you can change it with a semicolon or ampersand, whatever you like. In OTRS3 we actually 'upgraded' to using the semicolon everywhere because the ampersand actually needs to be encoded to be valid URL; you'd need to write ...Action=AgentTicketZoom&TicketID=123 for it to become a syntactically valid URL, officially, although we never did that before. Semicolons don't need URL Encoding. -- Mike

On Fri, Feb 4, 2011 at 11:02 AM, Francesco Pasqualini wrote:

...
Hi, there is something strange. I'm using apache 2.2.14 on ubuntu 10.04 with default configuration.

thanks

On Fri, Feb 4, 2011 at 10:55 AM, Frank Thommen wrote:

...
Ciao Francesco,

I'm using OTRS 3.0.5 I have a problem.

...
In the notification email the link are broken

http://helpdesk.fdlservizi.com/otrs/index.pl?Action=AgentZoom;TicketID=4

If I follow this link I get error.

should be

http://helpdesk.fdlservizi.com/otrs/index.pl?Action=AgentZoom&TicketID=4 < http://helpdesk.fdlservizi.com/otrs/index.pl?Action=AgentZoom;TicketID=4

...
This works ok

& instead of ;

The semicolon is a new way of separating parameters in URLs (see e.g. http://en.wikipedia.org/wiki/Query_string) and should work fine. Meybe your webserver is too old?

frank --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

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Francesco Pasqualini

11:20 a.m.

Maybe this is a gmail bug .... On Fri, Feb 4, 2011 at 12:05 PM, Michiel Beijen wrote:

...

If I click on the link you send me the ';' is replaced by %3B which is the URLEncoded value for the semicolon; but actually it should not replace there. I don't know the culprit. What you *CAN* do is to to Admin > Notifications and edit the notification texts including the URLs, here you can change it with a semicolon or ampersand, whatever you like. In OTRS3 we actually 'upgraded' to using the semicolon everywhere because the ampersand actually needs to be encoded to be valid URL; you'd need to write ...Action=AgentTicketZoom&TicketID=123 for it to become a syntactically valid URL, officially, although we never did that before. Semicolons don't need URL Encoding. -- Mike

On Fri, Feb 4, 2011 at 11:02 AM, Francesco Pasqualini wrote:

...
Hi, there is something strange. I'm using apache 2.2.14 on ubuntu 10.04 with default configuration.

thanks

On Fri, Feb 4, 2011 at 10:55 AM, Frank Thommen wrote:

...
Ciao Francesco,

...
I'm using OTRS 3.0.5 I have a problem. In the notification email the link are broken

http://helpdesk.fdlservizi.com/otrs/index.pl?Action=AgentZoom;TicketID=4

...
...
If I follow this link I get error.

should be

http://helpdesk.fdlservizi.com/otrs/index.pl?Action=AgentZoom&TicketID=4

...
< http://helpdesk.fdlservizi.com/otrs/index.pl?Action=AgentZoom;TicketID=4>

This works ok

& instead of ;

The semicolon is a new way of separating parameters in URLs (see e.g. http://en.wikipedia.org/wiki/Query_string) and should work fine. Meybe your webserver is too old?

frank --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

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Michiel Beijen

2:36 p.m.

I can confirm! It actually IS a Gmail bug. If I send a notification to Gmail the mail body looks fine but Gmail URLEncodes the semicolon which breaks the notification link. This is new behaviour, I'm sure it did not do this before! -- Mike On Fri, Feb 4, 2011 at 12:20 PM, Francesco Pasqualini wrote:

...

Maybe this is a gmail bug ....

On Fri, Feb 4, 2011 at 12:05 PM, Michiel Beijen wrote:

...
If I click on the link you send me the ';' is replaced by %3B which is the URLEncoded value for the semicolon; but actually it should not replace there. I don't know the culprit. What you *CAN* do is to to Admin > Notifications and edit the notification texts including the URLs, here you can change it with a semicolon or ampersand, whatever you like. In OTRS3 we actually 'upgraded' to using the semicolon everywhere because the ampersand actually needs to be encoded to be valid URL; you'd need to write ...Action=AgentTicketZoom&TicketID=123 for it to become a syntactically valid URL, officially, although we never did that before. Semicolons don't need URL Encoding. -- Mike

On Fri, Feb 4, 2011 at 11:02 AM, Francesco Pasqualini wrote:

...
Hi, there is something strange. I'm using apache 2.2.14 on ubuntu 10.04 with default configuration.

thanks

On Fri, Feb 4, 2011 at 10:55 AM, Frank Thommen wrote:

...
Ciao Francesco,

...
I'm using OTRS 3.0.5 I have a problem. In the notification email the link are broken

http://helpdesk.fdlservizi.com/otrs/index.pl?Action=AgentZoom;TicketID=4

If I follow this link I get error.

should be

http://helpdesk.fdlservizi.com/otrs/index.pl?Action=AgentZoom&TicketID=4

http://helpdesk.fdlservizi.com/otrs/index.pl?Action=AgentZoom;TicketID=4

This works ok

& instead of ;

The semicolon is a new way of separating parameters in URLs (see e.g. http://en.wikipedia.org/wiki/Query_string) and should work fine. Meybe your webserver is too old?

frank --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

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Michiel Beijen

2:47 p.m.

Posted a topic here in the Gmail help section: http://www.google.com/support/forum/p/gmail/thread?tid=22d109fb7993f610&hl=e... On Fri, Feb 4, 2011 at 3:36 PM, Michiel Beijen wrote:

...

I can confirm! It actually IS a Gmail bug. If I send a notification to Gmail the mail body looks fine but Gmail URLEncodes the semicolon which breaks the notification link. This is new behaviour, I'm sure it did not do this before! -- Mike

On Fri, Feb 4, 2011 at 12:20 PM, Francesco Pasqualini wrote:

...
Maybe this is a gmail bug ....

On Fri, Feb 4, 2011 at 12:05 PM, Michiel Beijen wrote:

...
If I click on the link you send me the ';' is replaced by %3B which is the URLEncoded value for the semicolon; but actually it should not replace there. I don't know the culprit. What you *CAN* do is to to Admin > Notifications and edit the notification texts including the URLs, here you can change it with a semicolon or ampersand, whatever you like. In OTRS3 we actually 'upgraded' to using the semicolon everywhere because the ampersand actually needs to be encoded to be valid URL; you'd need to write ...Action=AgentTicketZoom&TicketID=123 for it to become a syntactically valid URL, officially, although we never did that before. Semicolons don't need URL Encoding. -- Mike

On Fri, Feb 4, 2011 at 11:02 AM, Francesco Pasqualini wrote:

...
Hi, there is something strange. I'm using apache 2.2.14 on ubuntu 10.04 with default configuration.

thanks

On Fri, Feb 4, 2011 at 10:55 AM, Frank Thommen wrote:

...
Ciao Francesco,

...
I'm using OTRS 3.0.5 I have a problem. In the notification email the link are broken

http://helpdesk.fdlservizi.com/otrs/index.pl?Action=AgentZoom;TicketID=4

If I follow this link I get error.

should be

http://helpdesk.fdlservizi.com/otrs/index.pl?Action=AgentZoom&TicketID=4

http://helpdesk.fdlservizi.com/otrs/index.pl?Action=AgentZoom;TicketID=4

This works ok

& instead of ;

The semicolon is a new way of separating parameters in URLs (see e.g. http://en.wikipedia.org/wiki/Query_string) and should work fine. Meybe your webserver is too old?

frank --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

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Michiel Beijen

2:52 p.m.

And as stated, the workaround is to go to Admin > Notifications in OTRS and change all semicolons (";") with "&". -- Mike On Fri, Feb 4, 2011 at 3:47 PM, Michiel Beijen wrote:

...

Posted a topic here in the Gmail help section: http://www.google.com/support/forum/p/gmail/thread?tid=22d109fb7993f610&hl=e...

On Fri, Feb 4, 2011 at 3:36 PM, Michiel Beijen wrote:

...
I can confirm! It actually IS a Gmail bug. If I send a notification to Gmail the mail body looks fine but Gmail URLEncodes the semicolon which breaks the notification link. This is new behaviour, I'm sure it did not do this before! -- Mike

On Fri, Feb 4, 2011 at 12:20 PM, Francesco Pasqualini wrote:

...
Maybe this is a gmail bug ....

On Fri, Feb 4, 2011 at 12:05 PM, Michiel Beijen wrote:

...
If I click on the link you send me the ';' is replaced by %3B which is the URLEncoded value for the semicolon; but actually it should not replace there. I don't know the culprit. What you *CAN* do is to to Admin > Notifications and edit the notification texts including the URLs, here you can change it with a semicolon or ampersand, whatever you like. In OTRS3 we actually 'upgraded' to using the semicolon everywhere because the ampersand actually needs to be encoded to be valid URL; you'd need to write ...Action=AgentTicketZoom&TicketID=123 for it to become a syntactically valid URL, officially, although we never did that before. Semicolons don't need URL Encoding. -- Mike

On Fri, Feb 4, 2011 at 11:02 AM, Francesco Pasqualini wrote:

...
Hi, there is something strange. I'm using apache 2.2.14 on ubuntu 10.04 with default configuration.

thanks

On Fri, Feb 4, 2011 at 10:55 AM, Frank Thommen wrote:

...
Ciao Francesco,

> I'm using OTRS 3.0.5 I have a problem. > In the notification email the link are broken > > > http://helpdesk.fdlservizi.com/otrs/index.pl?Action=AgentZoom;TicketID=4 > > If I follow this link I get error. > > should be > > http://helpdesk.fdlservizi.com/otrs/index.pl?Action=AgentZoom&TicketID=4 > > http://helpdesk.fdlservizi.com/otrs/index.pl?Action=AgentZoom;TicketID=4 > > This works ok > > & instead of ;

The semicolon is a new way of separating parameters in URLs (see e.g. http://en.wikipedia.org/wiki/Query_string) and should work fine. Meybe your webserver is too old?

frank --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

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Francesco Pasqualini

2:54 p.m.

Thanks ! As a workaround I tried to edit the notification templates changing ";" with "&" but without success. I still receive notification with ";". I'm new to OTRS maybe I made some mistake... Any hint ? On Fri, Feb 4, 2011 at 3:47 PM, Michiel Beijen wrote:

...

Posted a topic here in the Gmail help section:

http://www.google.com/support/forum/p/gmail/thread?tid=22d109fb7993f610&hl=e...

On Fri, Feb 4, 2011 at 3:36 PM, Michiel Beijen wrote:

...
I can confirm! It actually IS a Gmail bug. If I send a notification to Gmail the mail body looks fine but Gmail URLEncodes the semicolon which breaks the notification link. This is new behaviour, I'm sure it did not do this before! -- Mike

On Fri, Feb 4, 2011 at 12:20 PM, Francesco Pasqualini wrote:

...
Maybe this is a gmail bug ....

On Fri, Feb 4, 2011 at 12:05 PM, Michiel Beijen < michiel.beijen@otrs.com> wrote:

...
If I click on the link you send me the ';' is replaced by %3B which is the URLEncoded value for the semicolon; but actually it should not replace there. I don't know the culprit. What you *CAN* do is to to Admin > Notifications and edit the notification texts including the URLs, here you can change it with a semicolon or ampersand, whatever you like. In OTRS3 we actually 'upgraded' to using the semicolon everywhere because the ampersand actually needs to be encoded to be valid URL; you'd need to write ...Action=AgentTicketZoom&TicketID=123 for it to become a syntactically valid URL, officially, although we never did that before. Semicolons don't need URL Encoding. -- Mike

On Fri, Feb 4, 2011 at 11:02 AM, Francesco Pasqualini <

frapas@gmail.com>

...
wrote:

...
Hi, there is something strange. I'm using apache 2.2.14 on ubuntu 10.04 with default configuration.

thanks

On Fri, Feb 4, 2011 at 10:55 AM, Frank Thommen < frank.thommen@gmx.net> wrote:

...
Ciao Francesco,

> I'm using OTRS 3.0.5 I have a problem. > In the notification email the link are broken > > >

http://helpdesk.fdlservizi.com/otrs/index.pl?Action=AgentZoom;TicketID=4

...
> > If I follow this link I get error. > > should be > > http://helpdesk.fdlservizi.com/otrs/index.pl?Action=AgentZoom&TicketID=4 > > < http://helpdesk.fdlservizi.com/otrs/index.pl?Action=AgentZoom;TicketID=4> > > This works ok > > & instead of ;

The semicolon is a new way of separating parameters in URLs (see e.g. http://en.wikipedia.org/wiki/Query_string) and should work fine. Meybe your webserver is too old?

frank

...
...
...
...
...
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Francesco Pasqualini
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