Hello OTRS-Users, i would like to write a OTRS-jabberbot which informs our team about new tickets with a high priorities. This prevents us to poll the ticketsystem the entire day and reduces interruptions in our daily work for low-priority tickets (which can be executed later). My questions: * Are there existing OTRS-jabberbots? * Are there programming examples for fetching OTRS ticket infos in python or perl? * Where do i get detailed information about the OTRS-webservice-interfaces? * Do you have other suggestions? Regards Marc
Hello, I am currently using OTRS 3.0.0 beta7. I will install new system on another server with 3.1.4. After install, is there a way to copy entire configuration from old system to the new one? I don't need any tickets, but I need to copy all the settings, queues, agents, services, SLAs, auto replies, etc. Can this be done? If so, how? GoodWills Parag Bhalerao
Hi Parag,
On Wed, May 9, 2012 at 11:56 PM, Parag Bhalerao
I am currently using OTRS 3.0.0 beta7. I will install new system on another server with 3.1.4. After install, is there a way to copy entire configuration from old system to the new one? I don’t need any tickets, but I need to copy all the settings, queues, agents, services, SLAs, auto replies, etc. Can this be done? If so, how?
The best way to do this is to perform a regular 'upgrade' as mentioned in the documentation, and then create a Generic Agent job to delete all your tickets. -- Mike
Hi Marc,
On Wed, May 9, 2012 at 2:50 PM, Marc Schöchlin
My questions:
Are there existing OTRS-jabberbots?
Not that I know of!
Are there programming examples for fetching OTRS ticket infos in python or perl?
Yes, for the XML/RPC interface you'll find examples here: http://wiki.otterhub.org/index.php?title=Create_a_ticket_in_OTRS_from_PHP_vi... http://source.otrs.org/viewvc.cgi/otrs/scripts/rpc-example.pl?revision=1.8&v... For the GenericInterface introduced in OTRS 3.1 you'll find an example here: http://doc.otrs.org/3.1/en/html/genericinterface-connectors.html#Sgenericint...
Where do i get detailed information about the OTRS-webservice-interfaces?
See above! Regards, Mike
participants (3)
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Marc Schöchlin -
Michiel Beijen -
Parag Bhalerao