Benjamin, you need to edit the fields Ticket::Hook: and Ticket::NumberGenerator::MinCounterSize: in Core::Ticket. Also, have a look at SystemID: in Framework -> Core. SMTP is set up as a ordinary mail client, go to Framework -> Core::Sendmail, select SMTP in SendmailModule:, select the checkboxes SendmailModule::Host: and SendmailModule::Port: and enter the IP of your mail server and the port (25 by default) respectively. In my installation, I didn't fill the fields SendmailModule::AuthUser: and SendmailModule::AuthPassword: and it still works... But it may be different for you, so play with it. I'd recommend you to check if OTRS actually sends emails by composing a ticket, and if that works, you may try it with autoreplies. Best regards, Ilya -----Original Message----- From: benjamin anamoah To: otrs@otrs.org Date: Tue, 8 Dec 2009 03:42:50 -0800 (PST) Subject: Re: [otrs] otrs Digest, Vol 15, Issue 31

Hello,

Thanks Ilya for your reply. I mean the set of numbers that uniquely identify a new ticket. It is too long and i want to knw if the system will permit that the Administrator of the system can make them a little shorter.

With the auto responses (auto replies) can you please elaborate on how i can set up the SMTP server. I know how to create Queues and set Auto responses for those queues at the "localhost/otrs/index.pl? Action=AdminQueueAutoResponse", but it does not work still. That was when you cam up with your suggestion. Now, can you please take me through step by step so that i can try you approach starting from what to do first and the next.

Thanks soo much.

Benjamin

--- On Tue, 12/8/09, otrs-request@otrs.org wrote:

From: otrs-request@otrs.org Subject: otrs Digest, Vol 15, Issue 31 To: otrs@otrs.org Date: Tuesday, December 8, 2009, 5:55 AM

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Today's Topics:

1. Re: email to queue (Michael Mayaka) 2. Re: email to queue (Arnold Ligtvoet) 3. Tickets for mass incidents (?????? ?????) 4. Ticket Solution time for opening a closed ticket (Rabi Pandey) 5. sendmail with SMTP failure (hpsbigcat) 6. sendmail with SMTP failure (hpsbigcat) 7. Ticket Lenght and Queues and Emails & Queues (benjamin anamoah) 8. Re: Ticket Lenght and Queues and Emails & Queues (Ilya Kornev)

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Message: 1 Date: Tue, 8 Dec 2009 07:16:48 +0000 (GMT) From: Michael Mayaka Subject: Re: [otrs] email to queue To: "User questions and discussions about OTRS." Message-ID: <521393.68135.qm@web28508.mail.ukl.yahoo.com> Content-Type: text/plain; charset="utf-8"

I've used pop3 with an exchange server..works perfect.

Michael