Hi Uwe, I am using tar bundle to deploy the otrs. As part of the configuration i have created a new user otrs and set the home directory as /home/otrs with apache configuration point to new home folder. Let me know if any modification required. root@localhost:/home/otrs/bin/cgi-bin# ls /home/otrs/bin/cgi-bin app.psgi customer.pl index.pl installer.pl nph-genericinterface.pl public.pl rpc.pl *apache-otrs.conf below* # -- # added for OTRS (http://otrs.org/) # -- ScriptAlias /otrs/ "/home/otrs/bin/cgi-bin/" Alias /otrs-web/ "/home/otrs/var/httpd/htdocs/" <IfModule mod_perl.c> # Setup environment and preload modules Perlrequire /home/otrs/scripts/apache2-perl-startup.pl # Reload Perl modules when changed on disk PerlModule Apache2::Reload PerlInitHandler Apache2::Reload # general mod_perl2 options # ErrorDocument 403 /otrs/customer.pl ErrorDocument 403 /otrs/index.pl SetHandler perl-script PerlResponseHandler ModPerl::Registry Options +ExecCGI PerlOptions +ParseHeaders PerlOptions +SetupEnv <IfModule mod_version.c> Order allow,deny Allow from all </IfVersion> <IfVersion >= 2.4> Require all granted </IfVersion> </IfModule> Order allow,deny Allow from all </IfModule> </Location> # mod_perl2 options for GenericInterface PerlOptions -ParseHeaders </Location> </IfModule> AllowOverride None Options +ExecCGI -Includes <IfModule mod_version.c> Order allow,deny Allow from all </IfVersion> <IfVersion >= 2.4> Require all granted </IfVersion> </IfModule> Order allow,deny Allow from all </IfModule> <IfModule mod_filter.c> <IfModule mod_deflate.c> AddOutputFilterByType DEFLATE text/html text/javascript application/javascript text/css text/xml application/json text/json </IfModule> </IfModule> </Directory> AllowOverride None <IfModule mod_version.c> Order allow,deny Allow from all </IfVersion> <IfVersion >= 2.4> Require all granted </IfVersion> </IfModule> Order allow,deny Allow from all </IfModule> <IfModule mod_filter.c> <IfModule mod_deflate.c> AddOutputFilterByType DEFLATE text/html text/javascript application/javascript text/css text/xml application/json text/json </IfModule> </IfModule> # Make sure CSS and JS files are read as UTF8 by the browsers. AddCharset UTF-8 .css AddCharset UTF-8 .js # Set explicit mime type for woff fonts since it is relatively new and apache may not know about it. AddType application/font-woff .woff </Directory> # Allow access to public interface for unauthenticated requests on systems with set-up authentication. # Will work only for RegistrationUpdate, since page resources are still not be loaded. # # <IfModule mod_version.c> # # Order allow,deny # Allow from all # </IfVersion> # <IfVersion >= 2.4> # Require all granted # </IfVersion> # </IfModule> # # Order allow,deny # Allow from all # </IfModule> # </Location> <IfModule mod_headers.c> # Cache css-cache for 30 days Header set Cache-Control "max-age=2592000 must-revalidate" </FilesMatch> </Directory> # Cache css thirdparty for 4 hours, including icon fonts Header set Cache-Control "max-age=14400 must-revalidate" </FilesMatch> </Directory> # Cache js-cache for 30 days Header set Cache-Control "max-age=2592000 must-revalidate" </FilesMatch> </Directory> # Cache js thirdparty for 4 hours Header set Cache-Control "max-age=14400 must-revalidate" </FilesMatch> </Directory> </IfModule> # Limit the number of requests per child to avoid excessive memory usage MaxRequestsPerChild 4000 On Fri, Mar 8, 2019 at 9:05 PM Uwe Dieckmann wrote:

Hi sneharajr,

look your apache configuration :)

/opt/otrs/Kernel/.....

/home/otrs/bin/cgi-bin/installer.pl

The correct path must be /opt/otrs/...

Greetings Uwe

Am 08.03.2019 um 16:19 schrieb sneharajr:

Hi Team,

i am trying to install OTRS 6.x on ubuntu OS. when i am trying to access http://x.x.x.x/otrs/installer.pl i am getting following error.

Can you please advise how to fix the flowing issue. instillation reference https://doc.otrs.com/doc/manual/admin/6 ... -otrs.html https://doc.otrs.com/doc/manual/admin/5.0/en/html/manual-installation-of-otr...

[Fri Mar 08 12:52:32.168676 2019] [:error] [pid 15895:tid 139620746376960] Can't locate Kernel/System/Web/InterfaceInstaller.pm in @INC (you may need to install the Kernel::System::Web::InterfaceInstaller module) (@INC contains: /usr/sbin/../../Custom /usr/sbin/../../Kernel/cpan-lib /usr/sbin/../.. /opt/otrs/Custom /opt/otrs/Kernel/cpan-lib /opt/otrs/ /etc/perl /usr/local/lib/x86_64-linux-gnu/perl/5.26.2 /usr/local/share/perl/5.26.2 /usr/lib/x86_64-linux-gnu/perl5/5.26 /usr/share/perl5 /usr/lib/x86_64-linux-gnu/perl/5.26 /usr/share/perl/5.26 /usr/local/lib/site_perl /etc/apache2) at /home/otrs/bin/cgi-bin/ installer.pl line 31.\nBEGIN failed--compilation aborted at /home/otrs/bin/cgi-bin/installer.pl line 31.\n

otrs@~/bin$ ./otrs.CheckModules.pl http://otrs.checkmodules.pl/ o Apache::DBI......................ok (v1.12) o Apache2::Reload..................ok (v0.13) o Archive::Tar.....................ok (v2.24) o Archive::Zip.....................ok (v1.63) o Crypt::Eksblowfish::Bcrypt.......ok (v0.009) o Crypt::SSLeay....................ok (v0.73_06) o Date::Format.....................ok (v2.24) o DateTime.........................ok (v1.50) o DBI..............................ok (v1.641) o DBD::mysql.......................ok (v4.050) o DBD::ODBC........................ok (v1.59) o DBD::Oracle......................Not installed! (optional - Required to connect to a Oracle database.) o DBD::Pg..........................ok (v3.7.4) o Digest::SHA......................ok (v5.96) o Encode::HanExtra.................ok (v0.23) o IO::Socket::SSL..................ok (v2.060) o JSON::XS.........................ok (v3.04) o List::Util::XS...................ok (v1.46_02) o LWP::UserAgent...................ok (v6.26) o Mail::IMAPClient.................ok (v3.39) o IO::Socket::SSL................ok (v2.060) o Authen::SASL...................ok (v2.16) o Authen::NTLM...................ok (v1.09) o ModPerl::Util....................ok (v2.000010) o Net::DNS.........................ok (v1.17) o Net::LDAP........................ok (v0.65) o Template.........................ok (v2.27) o Template::Stash::XS..............ok (undef) o Text::CSV_XS.....................ok (v1.36) o Time::HiRes......................ok (v1.9741) o XML::LibXML......................ok (v2.0132) o XML::LibXSLT.....................ok (v1.96) o XML::Parser......................ok (v2.44) o YAML::XS.........................ok (v0.74) -- Regards,

sneharajr

Look before you leap and Think before you speak

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