Can anyone point me in the right direction? Just added another email address for a different queue, pop account works great. OTRS gets the email places in the right queue. All out bound email, or when I generate "compose answer" I get the following error? ERROR: OTRS-CGI-77 Perl: 5.8.8 OS: linux Time: Wed Sep 26 14:03:06 2007 Message: Can't use from: user2@mydomain.com! Enable debug for more info! Traceback (21487): Module: Kernel::System::Email::SMTP::Send (v1.13) Line: 86 Module: Kernel::System::Email::Send (v1.29) Line: 494 Module: Kernel::System::Ticket::Article::ArticleSend (v1.144) Line: 1610 Module: Kernel::Modules::AgentTicketCompose::Run (v1.30) Line: 362 Module: Kernel::System::Web::InterfaceAgent::Run (v1.22) Line: 670 Module: /opt/otrs/bin/cgi-bin/index.pl (v1.81) Line: 47 Do I need to restart OTRS for it to work right? Christian
Have you selected the right system address for the new queue? ----- Original Message ----- From: Christian Petrou To: 'User questions and discussions about OTRS.org' Sent: Wednesday, September 26, 2007 11:11 PM Subject: [otrs] Can't use from: ERROR Can anyone point me in the right direction? Just added another email address for a different queue, pop account works great. OTRS gets the email places in the right queue. All out bound email, or when I generate "compose answer" I get the following error? ERROR: OTRS-CGI-77 Perl: 5.8.8 OS: linux Time: Wed Sep 26 14:03:06 2007 Message: Can't use from: user2@mydomain.com! Enable debug for more info! Traceback (21487): Module: Kernel::System::Email::SMTP::Send (v1.13) Line: 86 Module: Kernel::System::Email::Send (v1.29) Line: 494 Module: Kernel::System::Ticket::Article::ArticleSend (v1.144) Line: 1610 Module: Kernel::Modules::AgentTicketCompose::Run (v1.30) Line: 362 Module: Kernel::System::Web::InterfaceAgent::Run (v1.22) Line: 670 Module: /opt/otrs/bin/cgi-bin/index.pl (v1.81) Line: 47 Do I need to restart OTRS for it to work right? Christian ------------------------------------------------------------------------------ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
Double checked the system address for the queues, and they are correct. Anything else I can try? Christian Petrou│IT Department The Light Group│* 702.693.8300 x 7777│6 702.693.8310 │* 702.217.6775 cell 6276 S. Rainbow Ste. 120 Las Vegas, NV 89118 * LIGHTiT@lightlv.commailto:LIGHTiT@lightlv.com │http://www.lightgroup.com Please consider the environment before printing this email P From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Gabriele D'Andrea Sent: Thursday, September 27, 2007 12:03 AM To: User questions and discussions about OTRS.org Subject: Re: [otrs] Can't use from: ERROR Have you selected the right system address for the new queue? ----- Original Message ----- From: Christian Petroumailto:lightit@lightlv.com To: 'User questions and discussions about OTRS.org'mailto:otrs@otrs.org Sent: Wednesday, September 26, 2007 11:11 PM Subject: [otrs] Can't use from: ERROR Can anyone point me in the right direction? Just added another email address for a different queue, pop account works great. OTRS gets the email places in the right queue. All out bound email, or when I generate "compose answer" I get the following error? ERROR: OTRS-CGI-77 Perl: 5.8.8 OS: linux Time: Wed Sep 26 14:03:06 2007 Message: Can't use from: user2@mydomain.com! Enable debug for more info! Traceback (21487): Module: Kernel::System::Email::SMTP::Send (v1.13) Line: 86 Module: Kernel::System::Email::Send (v1.29) Line: 494 Module: Kernel::System::Ticket::Article::ArticleSend (v1.144) Line: 1610 Module: Kernel::Modules::AgentTicketCompose::Run (v1.30) Line: 362 Module: Kernel::System::Web::InterfaceAgent::Run (v1.22) Line: 670 Module: /opt/otrs/bin/cgi-bin/index.pl (v1.81) Line: 47 Do I need to restart OTRS for it to work right? Christian ________________________________ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
participants (2)
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Christian Petrou -
Gabriele D'Andrea