Hello, Everyone! I've installed OTRS on a Debian-based Linux Distro and, fortunately, everythings goes okay (so far), except for a delay I get when performing an operation which relies on e-mail sending functionality, like answering a customer ticket. I run it on a MS Exchange Server, in an intranet. I think OTRS might be performing some kind of checking before actually sending the mail. If that's the case, what would that be? Have you ever experienced that? Best regards, Harry
Tyr to disable MX checking and see if that helps _____ From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Harry Cruz Sent: Friday, October 19, 2007 10:33 AM To: User questions and discussions about OTRS.org Subject: [otrs] Delay before sending e-mail Hello, Everyone! I've installed OTRS on a Debian-based Linux Distro and, fortunately, everythings goes okay (so far), except for a delay I get when performing an operation which relies on e-mail sending functionality, like answering a customer ticket. I run it on a MS Exchange Server, in an intranet. I think OTRS might be performing some kind of checking before actually sending the mail. If that's the case, what would that be? Have you ever experienced that? Best regards, Harry
Harry Cruz wrote:
I've installed OTRS on a Debian-based Linux Distro and, fortunately, everythings goes okay (so far), except for a delay I get when performing an operation which relies on e-mail sending functionality, like answering a customer ticket. I run it on a MS Exchange Server, in an intranet.
Check system logs to see what actually happens. Does the mail get spooled locally? Are you connecting directly to the MS Exchange Server or going through SMTP running at localhost as well? If you know the SMTP protocol, try telnetting to the SMTP server and send an email manually. Maybe there some greylisting or virus scanning involved on the Exchange side? Other culprits may be (and often is!) DNS lookups timing out. Make sure you have only responding DNS servers defined. What do you really mean by delay, btw? Are we talking seconds, minutes or hours here?
I think OTRS might be performing some kind of checking before actually sending the mail. If that's the case, what would that be? Have you ever experienced that?
That may well be what Maurice is drawing out in his email. Try turning off the MX checking and see if that changes anything? It's the CheckMXRecord setting in Framework -> Core under SysConfig. Marius
Thanks for your reply! Now it's weekend and so no job for a while! As soon as I'm back to office I'll try out what you guys told me to.
What do you really mean by delay, btw? Are we talking seconds, minutes or hours here?
Actually that's not a reeeeally substancial delay.... The page stops
responding for 1 minute or so, then it does the job. But that's far more
time as compared to what the staff would consider as an appropriate time for
such a simple action.
Thanks a lot,
Harry Cruz
2007/10/19, Marius Flage
Harry Cruz wrote:
I've installed OTRS on a Debian-based Linux Distro and, fortunately, everythings goes okay (so far), except for a delay I get when performing an operation which relies on e-mail sending functionality, like answering a customer ticket. I run it on a MS Exchange Server, in an intranet.
Check system logs to see what actually happens. Does the mail get spooled locally? Are you connecting directly to the MS Exchange Server or going through SMTP running at localhost as well? If you know the SMTP protocol, try telnetting to the SMTP server and send an email manually. Maybe there some greylisting or virus scanning involved on the Exchange side?
Other culprits may be (and often is!) DNS lookups timing out. Make sure you have only responding DNS servers defined.
What do you really mean by delay, btw? Are we talking seconds, minutes or hours here?
I think OTRS might be performing some kind of checking before actually sending the mail. If that's the case, what would that be? Have you ever experienced that?
That may well be what Maurice is drawing out in his email. Try turning off the MX checking and see if that changes anything? It's the CheckMXRecord setting in Framework -> Core under SysConfig.
Marius _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
participants (3)
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Harry Cruz -
Marius Flage -
Maurice James Ny