Thank you Jan, That's very helpful. I'm installing OTRS on 2 systems today, Windows Server 2008 R2 and SLES11. We'll see how it goes. I'm familiar with linux, however my colleagues are not. They would prefer it to be on Windows in case I leave the company or break my leg ;) I'm going to suggest them that if worst comes to worst, they can always migrate it to Windows.. Anybody else had any issues with OTRS on Windows (or Linux)? -- Thanks a lot Robert On Sat, Jan 29, 2011 at 11:40 AM, Jan Rüssel wrote:

Hi Robert,

We have started running OTRS on Windows Server 2008 R2. We are currently investing in how to migrate to Linux because we have unstable performance, more need for windows updates (and necessary repoobts) and the system log for OTRS which is only enabled for linux. Also we want to save the costs to purchase the Windows license. So if you are familiar with Linux I would recommend to go for Linux. Also the large amount of installations seems to be on Linux which is the impression I got when browsing many forum entries in order to solve issues and questions. I am also new to OTRS and therefore am looking for further inputs by the community.

Regards, Jan

On Sat, Jan 29, 2011 at 12:07 PM, Robert Poreba < poreba.robert@googlemail.com> wrote:

...

Hi All,

I'm wondering if you know any pros and cons of running OTRS on Linux vs running it on Windows?

Apart from obvious differences that come from OS, are there any benefits for the application whan it's run on Linux (eg. is it more stable, better tested etc)?

I'm just about to choose the platform so any info would be useful.

Thanks a lot

-- Robert

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* Nathan Campbell :

I've run OTRS 2.x and now 3.x on Windows 2003 as well as 2008 for a couple of years with relatively few problems, certainly nothing like what Jan experienced. Our biggest problem has been growth of the database in MSSQL 2005.

I also had some problems with the size of the database, but fortunately OTRS now allows me to put attachments into the filesystem, thus keeping the DB small and tidy -- Ralf Hildebrandt Geschäftsbereich IT | Abteilung Netzwerk Charité - Universitätsmedizin Berlin Campus Benjamin Franklin Hindenburgdamm 30 | D-12203 Berlin Tel. +49 30 450 570 155 | Fax: +49 30 450 570 962 ralf.hildebrandt@charite.de | http://www.charite.de

We have been using 2.4.x on Windows with no issues for about a year now. I tested with both Windows and linux at the time. The linux system was noticeably faster when dealing with system parameters, but I couldn't get the active directory authentication working correctly under linux at the time (even with same config information from working windows box), so ended up on Windows since AD authentication was a very important requirement. ----- Original Message ----- From: Nathan Campbell To: "User questions and discussions about OTRS." Sent: Sunday, January 30, 2011 2:43:56 AM Subject: [otrs] OTRS on linux vs windows

Exactly!

Nathan Campbell Dallas Symphony Orchestra

On 1/29/11 10:42 AM, "Ralf Hildebrandt" wrote:

...

* Nathan Campbell :

...

I've run OTRS 2.x and now 3.x on Windows 2003 as well as 2008 for a couple of years with relatively few problems, certainly nothing like what Jan experienced. Our biggest problem has been growth of the database in MSSQL 2005. I also had some problems with the size of the database, but fortunately OTRS now allows me to put attachments into the filesystem, thus keeping the DB small and tidy

-- Ralf Hildebrandt Geschäftsbereich IT | Abteilung Netzwerk Charité - Universitätsmedizin Berlin Campus Benjamin Franklin Hindenburgdamm 30 | D-12203 Berlin Tel. +49 30 450 570 155 | Fax: +49 30 450 570 962 ralf.hildebrandt@charite.de | http://www.charite.de

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Let me know how you get it working. Maybe I'll take another stab at it on linux as well. We run mostly windows anyway, so it hasn't been an issue. I only noticed the speed difference when editing the system configuration. ----- Original Message ----- From: Robert Poreba To: "User questions and discussions about OTRS." Sent: Tuesday, February 01, 2011 7:06:37 AM Subject: [otrs] OTRS on linux vs windows

Hi All,

Thanks a lot for all your comments and information.

Based on that, I think we will go for linux in that case, although I will also need to find a way to set up single signon with it.

Thanks again,

-- Robert

On Mon, Jan 31, 2011 at 1:21 PM, TechFan http://lists.sf.net@ourholm.net http://ourholm.net> wrote:

We have been using 2.4.x on Windows with no issues for about a year now. I tested with both Windows and linux at the time. The linux system was noticeably faster when dealing with system parameters, but I couldn't get the active directory authentication working correctly under linux at the time (even with same config information from working windows box), so ended up on Windows since AD authentication was a very important requirement.

----- Original Message ----- From: Nathan Campbell mailto:n.campbell@dalsym.com> To: "User questions and discussions about OTRS." mailto:otrs@otrs.org> Sent: Sunday, January 30, 2011 2:43:56 AM Subject: [otrs] OTRS on linux vs windows

Exactly! Nathan Campbell Dallas Symphony Orchestra

On 1/29/11 10:42 AM, "Ralf Hildebrandt" mailto:Ralf.Hildebrandt@charite.de> wrote:

* Nathan Campbell mailto:n.campbell@dalsym.com>:

I've run OTRS 2.x and now 3.x on Windows 2003 as well as 2008 for a couple of years with relatively few problems, certainly nothing like what Jan experienced. Our biggest problem has been growth of the database in MSSQL 2005.

I also had some problems with the size of the database, but fortunately OTRS now allows me to put attachments into the filesystem, thus keeping the DB small and tidy

-- Ralf Hildebrandt Geschäftsbereich IT | Abteilung Netzwerk Charité - Universitätsmedizin Berlin Campus Benjamin Franklin Hindenburgdamm 30 | D-12203 Berlin Tel. +49 30 450 570 155 | Fax: +49 30 450 570 962 ralf.hildebrandt@charite.de mailto:ralf.hildebrandt@charite.de | http://www.charite.de http://www.charite.de/

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