Hi Willian, Please have a look into SysConfig below path: Ticket -> Core::PostMaster -- PostmasterDefaultQueue Best Regards, Sujeeva Tissaarachchi  From: Willian Silva To: User questions and discussions about OTRS. Sent: Thursday, 2 June 2016, 22:51 Subject: Re: [otrs] Set default ticket type for queue - OTRS 5 Ok Leonardo, thanks ! 2016-06-02 10:32 GMT-03:00 Leonardo Certuche : Hello, You can accomplish that using ACLs: https://otrs.github.io/doc/manual/admin/stable/en/html/customization.html On 2 June 2016 at 07:42, Willian Silva wrote: Hi guys. Can I set a default ticket type for a single queue in sysconfig ? Regards, Willian Silva. --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs