Hi together, I want to be able to use two of the free text fields as real free text. I need to store there references to other ticket systems (Ticket IDs) How do I have to configure the config.pm to get a text Box and not a drop down Regards Sven
Hello Sven, Starting with v1.2.3 OTRS implements Link option used in order to link tickets between them. hth Daniel Thursday, July 22, 2004, 3:26:18 PM, you wrote: Sven> Hi together, Sven> I want to be able to use two of thefree text fields as Sven> real free text. I need to store there references toother ticket Sven> systems (Ticket IDs) Sven> How do I have to configure the config.pmto get a text Box and not a drop down Sven> Regards Sven> Sven ---- This message has been scanned by BitDefender and found to be clean.
Yes but....I'm not talking about my own tickets, I'm talking about tickets
of our partners (which unfortunatly are not using the same ticket system)
Regards
Sven
Daniel Balan
Hello Sven,
I see. We are using the something similar, but I put the link into a
Note!
Just an idea. Cheers,
Daniel
Thursday, July 22, 2004, 3:48:12 PM, you wrote:
Sven> Yes but....I'm not talking about myown tickets, I'm
Sven> talking about tickets of our partners (which unfortunatlyare not
Sven> using the same ticket system)
Sven> Regards
Sven> Sven
Sven> Daniel Balan
On Thursday, July 22, 2004 2:26 PM
Sven G Lilie
I want to be able to use two of the free text fields as real free text. I need to store there references to other ticket systems (Ticket IDs)
How do I have to configure the config.pm to get a text Box and not a drop down
Do not set a thing in Config.pm to get text boxes. hth, Robert Kehl -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388
participants (3)
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Daniel Balan -
Robert Kehl -
Sven G Lilie