every customer must be in its own queue. its for statistics. ________________________________ Von: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag von look.ice@gmail.com Gesendet: Freitag, 14. September 2007 07:28 An: User questions and discussions about OTRS.org Betreff: Re: [otrs] customer webinterface queue selection And what for 1 queue per customer? Queue allows to devide reuests per subject/area.... Custommer will only see his own requests. There is no need to create queue for everyone!!!!