Hi Mikola, Right now adding RSS feeds to the customer interface is not something you can configure. This means that getting a subscription (which obviously has great other benefits, see http://www.otrs.com/solutions/subscriptions/ ) will not help you get feeds in the customer interface. That said, of course my company also offers custom development, we can offer to build it for you and/or the next version of OTRS: http://www.otrs.com/solutions/services/custom-development/ Just drop my colleagues a line via enjoy@otrs.com or use the contact form on our web site: http://www.otrs.com/company/contact/ Regards, Mike On Tue, Aug 16, 2011 at 18:51, Mikola Rose wrote:

I assume that this might be something out of the norm :D  Is this type of customization something that I would need an OTRS Subscription for?

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Mikola Rose Sent: Wednesday, August 03, 2011 4:34 PM To: otrs@otrs.org Subject: [otrs] RSS Modules

Hi again,

Has anyone had any experience with adding the rss feeds that are found on the agent dashboard to the customer pages?

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