You have to enable the feature that allows you to change the state of tickets in various windows, such as the note window. In sysconfig: - navigate to: Frontend::Agent::Ticket::ViewNote - look for the item, Ticket::Frontend::AgentTicketNote###State - set it to *Yes* Now, go to the closed ticket and click on note. In the note window, you should see a pull-down window that will let you set the state to open. On Mon, Apr 25, 2011 at 3:20 PM, Armando Irazabal wrote:

Hi Guys,

I need to know How to re-open closed tickets.

Any idea?

Regards,

Armando

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