Renee gave the answer. Whoever needs to move the ticket to the queue needs rw or move_into permissions to the group that is attached to the queue. On Nov 23, 2015 3:47 AM, "Rose Dowson" wrote:

Thank you for your answer, but I'm new to OTRS so I don't understand very well your solution, but I can explain again, my problem. So I want to move a new ticket to another queue which the owner is the administrator to send them to the responsible to validate them with OK or Not Ok after that I will move them to the original queue.

I hope that you understand me now.

2015-11-23 9:23 GMT+01:00 Renee B :

...

Am 23.11.2015 um 09:19 schrieb Rose Dowson:

...

I want to move a new ticket to another queue, but this queue is administrated by administrators only so the users can't see it. There is anyone who knows a solution or have a script?

Give the user(s) the "move_into" permissions for the queue...

Kind regards, Renee

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