Hi, I am currently using 3.1.11 on Cent OS system. We have created a Dynamic field for the end users to select a required location that they are in (as they move each week). Sometimes an agent will create a ticket for the user and sometimes that field is wrong. How can I make a Dynamic Field in ticket view to be editable? Kurt -------------------------------------------- Kurt Luchtman NC FAST Desktop Support Lead 3724 National Drive #200 Raleigh NC 27612 919-707-4198 ________________________________ Email correspondence to and from this address is subject to the North Carolina Public Records Law and may be disclosed to third parties by an authorized State official. Unauthorized disclosure of juvenile, health, legally privileged, or otherwise confidential information, including confidential information relating to an ongoing State procurement effort, is prohibited by law. If you have received this e-mail in error, please notify the sender immediately and delete all records of this e-mail.
You may add the dynamic field to the "Note" form and modify it that way.
Plus, it enables you to indicate why you changed it.
On Thu, Dec 13, 2012 at 11:53 AM, Luchtman, Kurt
Hi,
I am currently using 3.1.11 on Cent OS system. We have created a Dynamic field for the end users to select a required location that they are in (as they move each week). Sometimes an agent will create a ticket for the user and sometimes that field is wrong. How can I make a Dynamic Field in ticket view to be editable?
Kurt
--------------------------------------------
Kurt Luchtman
NC FAST Desktop Support Lead
3724 National Drive #200
Raleigh NC 27612
919-707-4198
------------------------------
Email correspondence to and from this address is subject to the North Carolina Public Records Law and may be disclosed to third parties by an authorized State official. Unauthorized disclosure of juvenile, health, legally privileged, or otherwise confidential information, including confidential information relating to an ongoing State procurement effort, is prohibited by law. If you have received this e-mail in error, please notify the sender immediately and delete all records of this e-mail.
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Brilliant! I don't know why I hadn't thought of that. Thank you!
Kurt
From: Gerald Young [mailto:crythias@gmail.com]
Sent: Thursday, December 13, 2012 12:31 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Drop down menu
You may add the dynamic field to the "Note" form and modify it that way. Plus, it enables you to indicate why you changed it.
On Thu, Dec 13, 2012 at 11:53 AM, Luchtman, Kurt
Hi kurt
dynamic field are editable inside the ITSM field menu, but only if you
enebled it (all or part of)
into the Ticket -> Frontend::Agent::Ticket::ViewAddtlITSMField
configuration menu under SysConfig.
best regards
stefano
2012/12/13 Luchtman, Kurt
Hi,
I am currently using 3.1.11 on Cent OS system. We have created a Dynamic field for the end users to select a required location that they are in (as they move each week). Sometimes an agent will create a ticket for the user and sometimes that field is wrong. How can I make a Dynamic Field in ticket view to be editable?
Kurt
--------------------------------------------
Kurt Luchtman
NC FAST Desktop Support Lead
3724 National Drive #200
Raleigh NC 27612
919-707-4198
------------------------------
Email correspondence to and from this address is subject to the North Carolina Public Records Law and may be disclosed to third parties by an authorized State official. Unauthorized disclosure of juvenile, health, legally privileged, or otherwise confidential information, including confidential information relating to an ongoing State procurement effort, is prohibited by law. If you have received this e-mail in error, please notify the sender immediately and delete all records of this e-mail.
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-- * Stefano Boccanera *** La fattura allegata è da considerarsi come documento ai fini contabili, Le ricordiamo infatti che la fattura non sarà inviata per posta ordinaria in formato cartaceo. La Risoluzione n.132/E del 28 maggio 1997 del Ministero delle Finanze precisa infatti che le informazioni attualmente stampate su fatture e note di debito possono essere trasmesse elettronicamente al cliente senza provvedere all'invio in forma cartacea del documento, l'ammissibilità di tale pratica è stata confermata dall'Agenzia delle Entrate con Risoluzione del 4 luglio 2001, n.107. * *
participants (3)
-
Gerald Young -
Luchtman, Kurt -
Stefano Boccanera