Hello! Dear All, just downloaded OTRS 2.2.1 for Fedora Core 4,5,6 RPMhttp://ftp.otrs.org/pub/otrs/RPMS/fedora/4/otrs-2.2.1-01.i386.rpm- 12.7 MB to upgrade from 2.1.7 on CentOS 5.x I made it like rpm -U OTRS 2.2.1.rpmhttp://ftp.otrs.org/pub/otrs/RPMS/fedora/4/otrs-2.2.1-01.i386.rpm before made backup of /opt/otrs/*.* and mysql database. Made ... [root@XXXX ~]# /etc/init.d/otrs start Starting OTRS.. Checking httpd ... done. Checking MySQL ... done. Checking database connect... It looks Ok! done. Enable /opt/otrs/bin/PostMaster.pl ... done. Checking otrs spool dir... done. Creating cronjobs (source /opt/otrs/var/cron/*) ... done. -->> http://XXXX/otrs/index.pl <<-- Final start of OTRS.. done [root@XXXX ~]# All looks fine, but when log-in went to tickets view, got this error: Software error: Can't use an undefined value as a HASH reference at ../..//Kernel/System/Ticket/Article.pm line 1395. For help, please send mail to the webmaster (root@localhost), giving this error message and the time and date of the error. Any ideas how to fix it ? Vbrgs!
ok, returned to 2.1.7 for the moment... :)
On 7/9/07, bradis
Hello!
Dear All,
just downloaded OTRS 2.2.1 for Fedora Core 4,5,6 RPM<http://ftp.otrs.org/pub/otrs/RPMS/fedora/4/otrs-2.2.1-01.i386.rpm
- 12.7 MB to upgrade from 2.1.7 on CentOS 5.x
I made it like
rpm -U OTRS 2.2.1.rpm<http://ftp.otrs.org/pub/otrs/RPMS/fedora/4/otrs-2.2.1-01.i386.rpm
before made backup of /opt/otrs/*.* and mysql database.
Made ...
[root@XXXX ~]# /etc/init.d/otrs start Starting OTRS.. Checking httpd ... done. Checking MySQL ... done. Checking database connect... It looks Ok! done.
Enable /opt/otrs/bin/PostMaster.pl ... done. Checking otrs spool dir... done. Creating cronjobs (source /opt/otrs/var/cron/*) ... done.
-->> http://XXXX/otrs/index.pl <<-- Final start of OTRS.. done [root@XXXX ~]#
All looks fine, but when log-in went to tickets view, got this error:
Software error:
Can't use an undefined value as a HASH reference at
../..//Kernel/System/Ticket/Article.pm line 1395.
For help, please send mail to the webmaster (root@localhost), giving this error message and the time and date of the error.
Any ideas how to fix it ?
Vbrgs!
Seem to recall the answer being that you did not upgrade the database. I
think there is a script file with the name upgrade2.1.7-2.2.x. sore somthing
to that effect that needs to be run.
LQ
_____
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of
bradis
Sent: Monday, July 09, 2007 8:45 AM
To: User questions and discussions about OTRS.org
Subject: [otrs] Re: upgrade question
ok, returned to 2.1.7 for the moment... :)
On 7/9/07, bradis
- 12.7 MB to upgrade from 2.1.7 on CentOS 5.x
I made it like rpm -U OTRS 2.2.1.rpm< http://ftp.otrs.org/pub/otrs/RPMS/fedora/4/otrs-2.2.1-01.i386.rpm http://ftp.otrs.org/pub/otrs/RPMS/fedora/4/otrs-2.2.1-01.i386.rpm
before made backup of /opt/otrs/*.* and mysql database. Made ... [root@XXXX ~]# /etc/init.d/otrs start Starting OTRS.. Checking httpd ... done. Checking MySQL ... done. Checking database connect... It looks Ok! done. Enable /opt/otrs/bin/PostMaster.pl ... done. Checking otrs spool dir... done. Creating cronjobs (source /opt/otrs/var/cron/*) ... done. -->> http://XXXX/otrs/index.pl <<-- Final start of OTRS.. done [root@XXXX ~]# All looks fine, but when log-in went to tickets view, got this error: Software error: Can't use an undefined value as a HASH reference at ../..//Kernel/System/Ticket/Article.pm line 1395. For help, please send mail to the webmaster (root@localhost), giving this error message and the time and date of the error. Any ideas how to fix it ? Vbrgs!
Yes, but it didn't care about it... :)
So for the moment we are back on 2.1.7 version and waiting for community
view on that.
Vbrgs.
On 7/9/07, Nils Breunese (Lemonbit)
LQ Marshall wrote:
Seem to recall the answer being that you did not upgrade the database. I think there is a script file with the name upgrade2.1.7-2.2.x. sore somthing to that effect that needs to be run.
The rpm upgrade should take care of that.
Nils Breunese.
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participants (3)
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bradis -
LQ Marshall -
Nils Breunese (Lemonbit)