RE: [otrs] Ticket NumberGenerator
Alexander, There are two settings I've found that make these changes possible OTRS 2.0.1 - On *nix /opt/otrs/Kernel/Config/Files/Ticket.pm Remark out the statement that is the default and change this to whichever suits your needs Also, you will need to configure one additional file at a minimum /opt/otrs/scripts/apache2-perl-startup.pl or apache-perl-startup.pl Modify the 'use' statement to match the number generation you want. I've had problems with this though. I am working a clean install on a multiprocessor x86 server running RHEL3 If you come up with anything else please pass it on ;) You of course will need to bounce your apache services Thanks, Brad -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Alexander Kardailsky Sent: Tuesday, August 16, 2005 3:32 PM To: otrs@otrs.org Subject: [otrs] Ticket NumberGenerator Hi all, Could you please tell me how do I can change default settings for Ticket::NumberGenerator in new otrs version? Thanks. -- Best regards, Alexander _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
Dear Bradley, Tuesday, August 16, 2005, 11:39:56 PM, you wrote:
Alexander,
There are two settings I've found that make these changes possible
OTRS 2.0.1 - On *nix
/opt/otrs/Kernel/Config/Files/Ticket.pm Remark out the statement that is the default and change this to whichever suits your needs
Also, you will need to configure one additional file at a minimum
/opt/otrs/scripts/apache2-perl-startup.pl or apache-perl-startup.pl Modify the 'use' statement to match the number generation you want.
I've had problems with this though. I am working a clean install on a multiprocessor x86 server running RHEL3
If you come up with anything else please pass it on ;)
You of course will need to bounce your apache services
Thanks for info. I've just found that altering /opt/otrs/Kernel/Config/Files/Ticket.pm and ZZZAAuto.pm is enough for me because I don't use perl script at the moment. :) -- Best regards, Alexander
Hi Alexander, On Wed, Aug 17, 2005 at 12:06:08AM +0400, Alexander Kardailsky wrote:
Tuesday, August 16, 2005, 11:39:56 PM, you wrote:
Alexander,
There are two settings I've found that make these changes possible
OTRS 2.0.1 - On *nix
/opt/otrs/Kernel/Config/Files/Ticket.pm Remark out the statement that is the default and change this to whichever suits your needs
Also, you will need to configure one additional file at a minimum
/opt/otrs/scripts/apache2-perl-startup.pl or apache-perl-startup.pl Modify the 'use' statement to match the number generation you want.
I've had problems with this though. I am working a clean install on a multiprocessor x86 server running RHEL3
If you come up with anything else please pass it on ;)
You of course will need to bounce your apache services
Thanks for info. I've just found that altering /opt/otrs/Kernel/Config/Files/Ticket.pm and ZZZAAuto.pm is enough for me because I don't use perl script at the moment. :)
Please do _not_ change these files manualy, they will be overwritten during updates or by the grafical system configurations frontend and all your settings will be lost... Put your own settings only into the file Kernel/Config.pm, this file is never changed automaticly. To change the ticket counter for example to auto increment, the following two lines should help you: $Self->{'Ticket::NumberGenerator'} = 'Kernel::System::Ticket::Number::AutoIncrement'; $Self->{'Ticket::NumberGenerator::MinCounterSize'} = 5; Best regards, Christian -- ((otrs)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!
Dear Christian, Wednesday, August 17, 2005, 1:41:17 PM, you wrote:
Thanks for info. I've just found that altering /opt/otrs/Kernel/Config/Files/Ticket.pm and ZZZAAuto.pm is enough for me because I don't use perl script at the moment. :)
Please do _not_ change these files manualy, they will be overwritten during updates or by the grafical system configurations frontend and all your settings will be lost...
Put your own settings only into the file Kernel/Config.pm, this file is never changed automaticly.
To change the ticket counter for example to auto increment, the following two lines should help you:
$Self->>{'Ticket::NumberGenerator'} = $Self->>'Kernel::System::Ticket::Number::AutoIncrement'; $Self->>{'Ticket::NumberGenerator::MinCounterSize'} = 5; Ah, ok. Thanks for info. -- Best regards, Alexander
participants (3)
-
Alexander Kardailsky -
Christian Schoepplein -
West, Bradley G.