Cody Grosskopf wrote:

Hi, I am running SuSE 9.3 with otrs 2.0.4..i am having problems with permissions. The only way i can get the web part to work is to make the user wwwrun and so since it the user is wwwrun i cannot run the cron jobs and so the email part does not work. Any ideas on how to get this to work? Thanks

There is a script that correctly sets all permissions: /opt/otrs/bin/ SetPermissions.sh (or look in wherever your otrs bin directory is located). Run it like this: # /opt/otrs/bin/SetPermissions.sh I'd run it like this on my CentOS systems: # /opt/otrs/bin/SetPermissions.sh /opt/otrs otrs apache You would at least use wwwrun for . Nils Breunese.