Dear All, I am using version 3.0.5 , i closed 1 ticket and after closing if i am doing the search i can view tht ticket and with the other option like close and all . I feel once the ticket is closed other option should not be visible . How can i do that . Please help me sort out this .
You can use a set of ACL do do so: http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ItemID=68 Cheers, Nils On 11.02.2011, at 07:29, vijay dahiya wrote:
I am using version 3.0.5 , i closed 1 ticket and after closing if i am doing the search i can view tht ticket and with the other option like close and all .
I feel once the ticket is closed other option should not be visible . How can i do that .
— Nils Leideck Senior Consultant http://webint.cryptonode.de / a Fractal project
participants (2)
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Nils Leideck -
vijay dahiya