Thanks Lars. I saw this option before, but was wondering if an auto CC was available? On Friday, May 27, 2011, Lars Jørgensen wrote:

Hi Muhammad,

SysConfig -> Framework -> Core::Sendmail -> SendmailBcc

That's a blind carbon copy, so the To-recipient won't know you did it. Please use with care.

Lars

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Muhammad El-Sergani Sent: Wednesday, May 25, 2011 9:55 PM To: OTRS Subject: [otrs] Always CC addresses

Dear all,

Is it possible to always cc some addresses when sending emails from OTRS? I believe I stumbled across that somewhere, but not so sure.

Thanks and Best Regards, Muhammad El-Sergani.

-- Thanks and Best Regards, Muhammad El-Sergani.

No, though you can feel free to modify the code for BCC to CC if you'd like. On the other hand, use notification (event) or modify the message dtl to include the cc as a value in the html code. http://forums.otrs.org/viewtopic.php?f=62&t=9338 On Sun, May 29, 2011 at 6:17 AM, Muhammad El-Sergani wrote:

Any thoughts? No one?

Thanks and Best Regards, Muhammad El-Sergani.

On Fri, May 27, 2011 at 2:48 PM, Muhammad El-Sergani wrote:

...

Thanks Lars.

I saw this option before, but was wondering if an auto CC was available?

On Friday, May 27, 2011, Lars Jørgensen wrote:

...

Hi Muhammad,

SysConfig -> Framework -> Core::Sendmail -> SendmailBcc

That's a blind carbon copy, so the To-recipient won't know you did it.

Please use with care.

...

Lars

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Muhammad El-Sergani Sent: Wednesday, May 25, 2011 9:55 PM To: OTRS Subject: [otrs] Always CC addresses

Dear all,

Is it possible to always cc some addresses when sending emails from

OTRS? I believe I stumbled across that somewhere, but not so sure.

...

Thanks and Best Regards, Muhammad El-Sergani.

--

Thanks and Best Regards, Muhammad El-Sergani.

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