This was a configuration error on my part. After looking at the validation code I realized that it depends on having a the item in the list use a text value of '-', not blank. Somehow mine had become blank (missing dash). $Self->{'TicketFreeText1'} = { '' => '-', 'O1' => 'Option One', 'O2' => 'Option Two', } Hugh On Fri, Oct 29, 2010 at 12:19 PM, Hugh Kelley wrote:

My Freetext "requirements" are not being enforced in Beta 6 (though I'm fairly certain they were a few weeks ago).

Given the following Sysconfig (abbreviated from ZZZAuto.pm), I would expect 1 and 2 to be required for any new phone ticket, but this is not the case.

$Self->{'Ticket::Frontend::AgentTicketPhone'}->{'TicketFreeText'} = { '1' => '2', '2' => '2', '3' => '1', '4' => '1', };

$Self->{'Ticket::Frontend::AgentTicketCompose'}->{'TicketFreeText'} = { '1' => '2', '2' => '2', '3' => '1', '4' => '1', };

Has anyone else seen this? Is there another option I should be setting?

Hugh