It make sense: If the closing notification is sent also to the account configured at PostMaster, once it gets processed by the POP3/IMAP reciever, it would open the ticket again Leonardo Certuche www.itconsultores.com.co Medellín, Colombia 2010/8/26 José Alberto López Macías

Thank's Leonardo,

I Review again the properties of the ticket, and I see that the close ticket note, include a copy to the email of the helpdesk email, when I delete this copy the ticket has closed and not reopening.

best regads,

J. Alberto www.opentask.com.mx

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs