OTRS 2.0.4 not generating outisde tickets
22 Jan
2008
22 Jan
'08
8:40 p.m.
Out of the blue OTRS has 2.0.4 has stopped generating ticket numbers to the person sending the emails into the helpdesk. Could someone shed some light on this subject? Andrew Meyer Unix Systems Administrator 1300 Hampton Ave. Ste. 200 Saint Louis, MO 63139 http://www.precisionpractice.com/
22 Jan
22 Jan
8:52 p.m.
New subject: CustomerTicketPrint.dtl
When a customer tries to print from Ticket Zoom, and the customer.pl?Action=CustomerTicketPrint page comes up.... it doesn't read my custom output layout from Output/HTML/Standard/CustomerTicketPrint.dtl. Yet my printheader and printfooter output layouts are processed. So - my question is... is customerticketprint.dtl ignored? And, since this appears to be the case, where does the output come from? Jeff
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Andrew Meyer -
Jeff