is the external ID visible somewhere
Hello, we are using OTRS 5. We are receiving emails from another ticket system, and we want to bundle them by external ticket ID. Is the external ID somewhere visible? First in the database, or also in the ticket itself in the web interface? Hinrich Hinrich Aue Sr. Software Engineer Kofax Development GmbH Wentzinger Strasse 19 79106 Freiburg Germany Tel: +49 761 452 69 57234 Fax: +49 761 452 69 58734 Hinrich.Aue@kofax.com bloghttp://www.kofax.com/blog/ | twitterhttps://twitter.com/Kofax | linkedinhttps://www.linkedin.com/company/kofax | facebookhttps://www.facebook.com/kofax.inc | talent networkhttp://www.jobs.net/jobs/Kofax-Inc/join ________________________________ This communication is only for the use of the intended recipient. It may contain confidential or proprietary information. If you are not the intended recipient or have received this communication in error, please notify the sender via phone and destroy this communication immediately. Kofax Development GmbH Sitz der Gesellschaft: Freiburg i. Brg. Registergericht: Amtsgericht Freiburg i.Br. Registernummer: HRB 7007 Gesch?ftsf?hrer: Bradford Weller, Christian Hefner, Daniel Geiger
Hello Hinrich,
the external ID is stored in a dynamic field (if you use the
ExternalTicketnumberRecognition). So you can activate that field in any
dialog you want:
*) First check, which dynamic field is used (SysConfig -> Ticket ->
Core::Postmaster)
*) Activate the field in AgentTicketZoom (SysConfig -> Ticket ->
Frontend::Agent::Ticket::ViewZoom ->
Ticket::Frontend::AgentTicketZoom###DynamicField)
*) Do the same for other dialogs as well
You can search the database. The values of dynamic fields are stored in
the table dynamic_field_values...
SELECT * FROM dynamic_field_values dfv INNER JOIN dynamic_field df ON
dfv.dynamic_field_id = df.id AND df.name = '
Hello,
we are using OTRS 5. We are receiving emails from another ticket system, and we want to bundle them by external ticket ID. Is the external ID somewhere visible? First in the database, or also in the ticket itself in the web interface?
Hinrich
Hinrich Aue Sr. Software Engineer Kofax Development GmbH
Wentzinger Strasse 19 79106 Freiburg Germany
Tel: +49 761 452 69 57234 Fax: +49 761 452 69 58734 Hinrich.Aue@kofax.com
bloghttp://www.kofax.com/blog/ | twitterhttps://twitter.com/Kofax | linkedinhttps://www.linkedin.com/company/kofax | facebookhttps://www.facebook.com/kofax.inc | talent networkhttp://www.jobs.net/jobs/Kofax-Inc/join
________________________________
This communication is only for the use of the intended recipient. It may contain confidential or proprietary information. If you are not the intended recipient or have received this communication in error, please notify the sender via phone and destroy this communication immediately. Kofax Development GmbH Sitz der Gesellschaft: Freiburg i. Brg. Registergericht: Amtsgericht Freiburg i.Br. Registernummer: HRB 7007 Gesch?ftsf?hrer: Bradford Weller, Christian Hefner, Daniel Geiger
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