Hi Ilya, Thanks you for your answer, Now all the email requests (support@xxx.com or commerce@xxx.com) input in the queue "commerce" by default. If it match with the postmasterfilter (the email address of my customers), the queue is changed for "support". it's ok, that's work. I'll hope there is another way in OTRS to check if a customer is but i'm very new in OTRS. Have a nice day Xavier -----Message d'origine----- De : otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] De la part de Ilya Kornev Envoyé : lundi 14 décembre 2009 09:47 À : User questions and discussions about OTRS. Objet : Re: [otrs] accept incoming email from customer only Xavier, you may configure the Postmaster filter, basing on your customer's email address. Cheers, Ilya -----Original Message----- From: "Xavier VALLERIE" To: Date: Sun, 13 Dec 2009 13:13:17 +0100 Subject: [otrs] accept incoming email from customer only

Hello everyone,

Someone can help me to resolve this functionality.

I search in archive but don't find anything to help me.

I want accept email from customer only in queue "support" and send other request to the queue "commerce".

Thanks for your help.

Xavier

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/

Hi Leonid, thanks for your help et your work. it's exactly what i hope because there is no administration to do. thanks xavier De : otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] De la part de lm1024@gmail.com Envoyé : jeudi 17 décembre 2009 14:56 À : User questions and discussions about OTRS. Objet : Re: [otrs] accept incoming email from customer only 2009/12/13 Xavier VALLERIE Someone can help me to resolve this functionality. I search in archive but don't find anything to help me. I want accept email from customer only in queue "support" and send other request to the queue "commerce". I have written the filter. Can will useful. Look attached $OTRS_HOME/Kernel/System/PostMaster/Filter/NotCustomer.pm In a file $OTRS_HOME/Kernel/Config.pm to add: $Self->{'PostMaster::PreFilterModule'}->{'NotCustomerFilter'} = { Module => 'Kernel::System::PostMaster::Filter::NotCustomer', Set => { 'X-OTRS-Queue' => 'Hotline::Junk', }, }; Regard, Leonid