Sorry... I could fix I... it was my fault... this is how I typed it: $Self->{'Ticket::Frontend::AgentTicketPhone'}->{'StateType'}=['open']; $Self->{'Ticket::Frontend::AgentTicketPhone'}->{'StateDefault'}='Abierto'; $Self->{'Ticket::Frontend::AgentTicketEmail'}->{'StateType'}=['open']; $Self->{'Ticket::Frontend::AgentTicketEmail'}->{'StateDefault'}='Abierto'; Another question... I don't see clearly in the doc how can I set up the workflow between different states for tickets... could you help? Best regards On 8/30/07, Dummy cerberus wrote:

I have tried with:

$Self->{'Ticket::Frontend::AgentTicketPhoneNewStateType'}=['open'];

But it doesn't work...

On 8/30/07, Laurent Minost wrote:

...

Hi,

DId you try to limit available states on :

Ticket::Frontend::AgentTicketEmail###StateType: Next possible states after an email ticket.

Ticket::Frontend::AgentTicketPhone###StateType: Next possible states after a new phone ticket.

Best regards,

Laurent Minost

Le jeudi 30 août 2007 à 11:22 +0200, Dummy cerberus a écrit :

Hello,

I want to force new tickets (phone and e-mail) to have "open" state when created... I have tried with the following at Config.pm:

$Self->{'Ticket::PhoneDefaultNextStateType'}=['open']; $Self->{'Ticket::EmailDefaultNextStateType'}=['open'];

Then I restart httpd, but when an agent creates a new phone ticket or an e-mail one, the list allows him to assign many other states: open, closed, pending, and so on...

What am I doing wrong?

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