I figured out how to do the link from the agent login to the customer login. It took a bit of research since I'm not familiar with the .dtl syntax but here's what I did: [SNIP] <p> <table border="0" width="800" cellspacing="0" cellpadding="8"> <tr> <td width="120" class="header"> <img src="/otrs-web/images/Standard/ocean-small.gif"> </td> <td class="mainhead3">$Text{"Ocean Dental Trouble Ticket System"}</td> </tr> </table> <br> <table border="0" width="800" cellspacing="0" cellpadding="3"> <tr> <td align="center" class="medium">$Text{"This is the agent login screen. Users, please"} <a href="http://helpdesk.oceandental.net/otrs/customer.pl" class="medium">$Text{"Click Here to Login"}</a></td> </tr> </table> <br> [SNIP] The first table shows the company logo and title in the black box. That was just a matter of editing the existing code. The second table is where the link is. I also edited css.dtl to add the class "medium" to provide the size, color and weight of text I wanted for the link. This may be simplistic to some of you but I thought I would post it in case someone else was interested in doing what I did. Joe Fusco Network Manager Ocean Dental Corporate Headquarters Stillwater, OK Email: joe.fusco@oceandental.net Customer Service: The state of voluntary subjection to a customer, the condition of being bound to service.