Hi Sunjay, This is currently not possible in OTRS. either you are an admin, or you aren't, there's no granularity in that. But please feel free to log it as an enhancement request via http://bugs.otrs.org/ ! -- Michiel On Thu, Sep 17, 2009 at 3:41 PM, Kaul, Sunjay wrote:

Hi,

Has somebody tried setting up a role-based hierarchy in OTRS?

My basic requirement is to have a Central Admin who just creates a Queue and an Admin for that Queue(Queue Admin). Once this is done, the Queue Admin creates users, customers, sub queues, services and slas for the Services. Is this possible?

Appreciate any help on setting this up.

Regards,

Sunjay

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