Hi Philip, I understand it should be somewhere in the data access config, but I'm afraid I need very specific module or pm file where I need to make the change. Ivy Philip Mark Donaghy wrote: Hi Ivy, It must be in the sql bridge (lack of a better word). In java we call that object mapping I don't know what perl calls it or what package otrs is using to do data access. Looks like perl-DBI So this option will be some where in the data access configuration. I'm am new to otrs but I find it very useful. Hope this helps, Philip On 9/26/06, Ivy Giam wrote:

Hi, I'm currently making some minor customisations to the OTRS system used in our organization. One of the current modifications I'm trying to make is in the sorting order of QUEUE (i.e. the To: string) on the Customer's Create New Ticket interface. The current sorting order is ASC, I would like to change it to DESC. I've been searching high and low and have tried changing quite a number of parameters but none of them has worked for me. Please help, thanks. Ivy

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