Configure Default Sign Key
Hi all, I think the "Default Sign Key" in Queue setting is for outbound email display account. For instance, we use support@company.com for receiving the tickets, but want to use noc@company.com for outgoing mail from NOC queue. So we need to set up the display email account for outbound emails. I tried to find how to configure it but didn't find. Now it shows "Default Sign Key (tickets@comp[..]): " and drop down option is empty. Can anyone kindly advise? thank you. David _________________________________________________________________
Hello, David
You need to load both certificates and private keys for the email address
designated as "Systemaddress" for the queue. You will be able to select them
in the queue definition then
Regards,
Anton.
2008/12/3 David Eco
Hi all, I think the "Default Sign Key" in Queue setting is for outbound email display account. For instance, we use support@company.com for receiving the tickets, but want to use noc@company.com for outgoing mail from NOC queue. So we need to set up the display email account for outbound emails.
I tried to find how to configure it but didn't find. Now it shows "Default Sign Key *(tickets@comp[..])*: " and drop down option is empty.
Can anyone kindly advise? thank you.
David
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The certs and keys are managed in the Admin area -> S/MIME or PGP. It
depends on the encryption software you use.
2008/12/3 Anton Gubar'kov
Hello, David
You need to load both certificates and private keys for the email address designated as "Systemaddress" for the queue. You will be able to select them in the queue definition then
Regards, Anton.
2008/12/3 David Eco
Hi all, I think the "Default Sign Key" in Queue setting is for outbound email display account. For instance, we use support@company.com for receiving the tickets, but want to use noc@company.com for outgoing mail from NOC queue. So we need to set up the display email account for outbound emails.
I tried to find how to configure it but didn't find. Now it shows "Default Sign Key *(tickets@comp[..])*: " and drop down option is empty.
Can anyone kindly advise? thank you.
David
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Thanks, Anton.
I guess I made mistake. the Sign key seems to be used for encryption purpose.
What I wanted is to configure the display email address for outgoing email when Queue agent replys. In another word, I want to use a specific address(maybe not even configured in Postmaster mail account) to be the outgoing mail address.
David
Date: Wed, 3 Dec 2008 23:50:41 +0300From: anton.gubarkov@gmail.comTo: otrs@otrs.orgSubject: Re: [otrs] Configure Default Sign KeyThe certs and keys are managed in the Admin area -> S/MIME or PGP. It depends on the encryption software you use.
2008/12/3 Anton Gubar'kov
David,
AFAIK, it's not possible to make otrs send emails from an address not
registered as system address. If it were possible, replies to this fake
address would never have reached otrs and would never be attached to tickets
as followups.
Maybe I misunderstood your question. I do not see a business reason to do
it.
Regards,
Anton.
2008/12/4 David Eco
Thanks, Anton. I guess I made mistake. the Sign key seems to be used for encryption purpose. What I wanted is to configure the display email address for outgoing email when Queue agent replys. In another word, I want to use a specific address(maybe not even configured in Postmaster mail account) to be the outgoing mail address.
David
------------------------------
Date: Wed, 3 Dec 2008 23:50:41 +0300 From: anton.gubarkov@gmail.com To: otrs@otrs.org Subject: Re: [otrs] Configure Default Sign Key
The certs and keys are managed in the Admin area -> S/MIME or PGP. It depends on the encryption software you use.
2008/12/3 Anton Gubar'kov
Hello, David
You need to load both certificates and private keys for the email address designated as "Systemaddress" for the queue. You will be able to select them in the queue definition then
Regards, Anton.
2008/12/3 David Eco
Hi all, I think the "Default Sign Key" in Queue setting is for outbound email display account. For instance, we use support@company.com for receiving the tickets, but want to use noc@company.com for outgoing mail from NOC queue. So we need to set up the display email account for outbound emails.
I tried to find how to configure it but didn't find. Now it shows "Default Sign Key *(tickets@comp[..])*: " and drop down option is empty.
Can anyone kindly advise? thank you.
David
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participants (2)
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Anton Gubar'kov -
David Eco