Extreme slow around here too. Database Server: - openSUSE 42.1 - Postgres 9.5.4 - 4 vCPU - 8 GB RAM Application Server : - openSUSE 42.3 - Apache 2.4.23 - 4 vCPU - 12 GB RAM Here is performance log: https://file.io/dQvnzw Thanks. On Thu, Jan 25, 2018 at 4:51 PM, Glen Eustace wrote:

On 26/01/2018, at 5:46 AM, Roy Kaldung wrote:

Did you enabled query logging in PostgreSQL? This should return problematic queries. And you should give the “Performance Log” of OTRS a chance.

Thanks.

I had already tried logging in postgresql and nothing really jumped out as being an issue. I have enable the performance log so will see whether that shows anything interesting.

-- =-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-= Glen Eustace, GodZone Internet Services, a division of AGRE Enterprises Ltd., P.O. Box 8020, Palmerston North, New Zealand 4446 Ph +64 6 357 8168 <+64%206-357%208168>, Mob +64 27 542 4015 <+64%2027%20542%204015>

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Hi! Moved to 6.0.6. Agent Ticket Search for "new" and "open" costs 14 seconds. Agent Ticket Zoom for tickets with only two articles costs 3 seconds. Extreme slow. On Thu, Mar 15, 2018 at 4:51 PM, Glen Eustace wrote:

Just wanted to follow up.

Performance seems to be back to what we were having with OTRS 5 now that I have applied Patch Level 5, I notice Level 6 is now available so will apply that shortly.

Glen

-- =-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-= Glen Eustace, GodZone Internet Services, a division of AGRE Enterprises Ltd., P.O. Box 8020, Palmerston North, New Zealand 4446 Ph +64 6 357 8168 <+64%206-357%208168>, Mob +64 27 542 4015 <+64%2027%20542%204015>

“Specialising in providing low-cost professional Internet Services since 1997"

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