RE: [otrs] Error after update Apache
Check your httpd.conf file, you might need to open it by using wordpad then click save. If you try opening it by notepad, it doesn't look very well formated. You might have to reedit the httpd.conf file. -----Original Message----- From: jontxu40@hotmail.com [mailto:jontxu40@hotmail.com] Sent: Tuesday, 11 November 2003 2:02 AM To: otrs@otrs.org Subject: [otrs] Error after update Apache Hello : I have working perfect with otr for months . All works fine, until 2 days ago, I upgraded apache (to 1.3.29) I am using Cpanel, and the upgrade was automatic with a script (easyapache) that make all work for us Since that day, allways get "Internal Error Server" . The log is showing : opendir(./../../../../../..): Permission denied at /usr/lib/perl5/5.6.1/FindBin.pm line 143 Can't locate Kernel/Config.pm in @INC (@INC contains: //../../Kernel/cpan-lib //../.. /usr/lib/perl5/5.6.1/i686-linux /usr/lib/perl5/5.6.1 /usr/lib/perl5/site_perl/5.6.1/i686-linux /usr/lib/perl5/site_perl/5.6.1 /usr/lib/perl5/site_perl/5.6.0 /usr/lib/perl5/site_perl .) at index.pl line 49. BEGIN failed--compilation aborted at index.pl line 49. [Mon Nov 10 16:56:29 2003] [error] [client 212.142.156.139] Premature end of script headers: Any ideas ? Regards
I think the file http.conf is ok And it seems the problem is with permissions. By example, executing the script ./otrs.checkmodules with the user root work fine. all modules installed and no error. With other user (a web user) fail and tell me that certain modules are not installed :-? Any idea ? Thanks in advance ----- Original Message ----- From: Thau Thai To: User questions and discussions about OTRS. Sent: Monday, November 10, 2003 11:27 PM Subject: RE: [otrs] Error after update Apache Check your httpd.conf file, you might need to open it by using wordpad then click save. If you try opening it by notepad, it doesn't look very well formated. You might have to reedit the httpd.conf file. -----Original Message----- From: jontxu40@hotmail.com [mailto:jontxu40@hotmail.com] Sent: Tuesday, 11 November 2003 2:02 AM To: otrs@otrs.org Subject: [otrs] Error after update Apache Hello : I have working perfect with otr for months . All works fine, until 2 days ago, I upgraded apache (to 1.3.29) I am using Cpanel, and the upgrade was automatic with a script (easyapache) that make all work for us Since that day, allways get "Internal Error Server" . The log is showing : opendir(./../../../../../..): Permission denied at /usr/lib/perl5/5.6.1/FindBin.pm line 143 Can't locate Kernel/Config.pm in @INC (@INC contains: //../../Kernel/cpan-lib //../.. /usr/lib/perl5/5.6.1/i686-linux /usr/lib/perl5/5.6.1 /usr/lib/perl5/site_perl/5.6.1/i686-linux /usr/lib/perl5/site_perl/5.6.1 /usr/lib/perl5/site_perl/5.6.0 /usr/lib/perl5/site_perl .) at index.pl line 49. BEGIN failed--compilation aborted at index.pl line 49. [Mon Nov 10 16:56:29 2003] [error] [client 212.142.156.139] Premature end of script headers: Any ideas ? Regards ------------------------------------------------------------------------------ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
On Tuesday, November 11, 2003 7:06 PM
jontxu40@hotmail.com
I think the file http.conf is ok
And it seems the problem is with permissions.
By example, executing the script ./otrs.checkmodules with the user root work fine. all modules installed and no error. With other user (a web user) fail and tell me that certain modules are not installed :-?
You don't have a snapshot of the system from the time before you upgraded? I'd bet there are some directories owned by root and set to a permission of 700 or 500 or similar. This would mean, noone else than the owner will be able to change through the dir. Try executing SetPermissions.sh as root. hth, Robert Kehl -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388
participants (3)
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jontxu40＠hotmail.com -
Robert Kehl -
Thau Thai