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DataForce CRM

29 Nov 2007 29 Nov '07

9:31 p.m.

I would like to add FAQs but I can not see how to do this in otrs or in the faq.pl site. How can I promote a ticket answer to faq? how are you fellas using FAQ? Regards, Jim Romano GM - 817-886-0380 - Skype: DataForceCRM http://www.dataforcecrm.com Visit site for Live Demos, Screenshots, & Customer Support

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Shawn Beasley

30 Nov 30 Nov

8:05 a.m.

Hi Jim

How can I promote a ticket answer to faq? how are you fellas using FAQ?

You cannot do this with the FAQ. That is why you cannot find it. If you like we can develop this for you. Contact us at sales@otrs.com ((enjoy)) Shawn Beasley -- ((otrs)) :: OTRS AG :: Europaring 4 :: 94315 Straubing Fon: +49 (0)9421 56818 0 :: Fax: +49 (0) 9421 56818 18 http://www.otrs.com/ :: Communication with success! Geschäftssitz: Bad Homburg Amtsgericht Bad Homburg, HRB 10751 Steuernummer: 003/240/97505 Aufsichtsratsvorsitzender: Burchard Steinbild Vorstandsvorsitzender: André Mindermann

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DataForce CRM

8:14 a.m.

What does FAQ do? I see no way to add content to it. Regards, Jim Romano GM - 817-886-0380 - Skype: DataForceCRM http://www.dataforcecrm.com Visit site for Live Demos, Screenshots, & Customer Support ----- Original Message ----- From: "Shawn Beasley" To: "User questions and discussions about OTRS.org" Sent: Friday, November 30, 2007 2:05:45 AM (GMT-0600) America/Chicago Subject: Re: [otrs] How is FAQ used? FAQ help suggestions Hi Jim

How can I promote a ticket answer to faq? how are you fellas using FAQ?

You cannot do this with the FAQ. That is why you cannot find it. If you like we can develop this for you. Contact us at sales@otrs.com ((enjoy)) Shawn Beasley -- ((otrs)) :: OTRS AG :: Europaring 4 :: 94315 Straubing Fon: +49 (0)9421 56818 0 :: Fax: +49 (0) 9421 56818 18 http://www.otrs.com/ :: Communication with success! Geschäftssitz: Bad Homburg Amtsgericht Bad Homburg, HRB 10751 Steuernummer: 003/240/97505 Aufsichtsratsvorsitzender: Burchard Steinbild Vorstandsvorsitzender: André Mindermann

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Maurice James Ny

1 Dec 1 Dec

12:18 a.m.

You have to create your FAQ from scratch. Common problems with common solutions Question: How do I restart my computer running windows XP Solution: Click on Start , click Turn off computer. When prompted select from the drop down box that appears Restart _____ From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of DataForce CRM Sent: Friday, November 30, 2007 3:15 AM To: User questions and discussions about OTRS.org Subject: Re: [otrs] How is FAQ used? FAQ help suggestions What does FAQ do? I see no way to add content to it. Regards, Jim Romano GM - 817-886-0380 - Skype: DataForceCRM http://www.dataforcecrm.com Visit site for Live Demos, Screenshots, & Customer Support ----- Original Message ----- From: "Shawn Beasley" To: "User questions and discussions about OTRS.org" Sent: Friday, November 30, 2007 2:05:45 AM (GMT-0600) America/Chicago Subject: Re: [otrs] How is FAQ used? FAQ help suggestions Hi Jim

How can I promote a ticket answer to faq? how are you fellas using FAQ?

You cannot do this with the FAQ. That is why you cannot find it. If you like we can develop this for you. Contact us at sales@otrs.com ((enjoy)) Shawn Beasley -- ((otrs)) :: OTRS AG :: Europaring 4 :: 94315 Straubing Fon: +49 (0)9421 56818 0 :: Fax: +49 (0) 9421 56818 18 http://www.otrs.com/ :: Communication with success! Geschäftssitz: Bad Homburg Amtsgericht Bad Homburg, HRB 10751 Steuernummer: 003/240/97505 Aufsichtsratsvorsitzender: Burchard Steinbild Vorstandsvorsitzender: André Mindermann

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DataForce CRM

2 Dec 2 Dec

8 a.m.

Is this a wise ass comment? I got a legit query and you waste my time? Why? You stupid f_ ----- Original Message ----- From: "Maurice James Ny" To: "User questions and discussions about OTRS.org" Sent: Friday, November 30, 2007 6:18:47 PM (GMT-0600) America/Chicago Subject: RE: [otrs] How is FAQ used? FAQ help suggestions You have to create your FAQ from scratch. Common problems with common solutions Question: How do I restart my computer running windows XP Solution: Click on “Start” , click “Turn off computer”. When prompted select from the drop down box that appears “Restart” From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of DataForce CRM Sent: Friday, November 30, 2007 3:15 AM To: User questions and discussions about OTRS.org Subject: Re: [otrs] How is FAQ used? FAQ help suggestions What does FAQ do? I see no way to add content to it. Regards, Jim Romano GM - 817-886-0380 - Skype: DataForceCRM http://www.dataforcecrm.com Visit site for Live Demos, Screenshots, & Customer Support ----- Original Message ----- From: "Shawn Beasley" To: "User questions and discussions about OTRS.org" Sent: Friday, November 30, 2007 2:05:45 AM (GMT-0600) America/Chicago Subject: Re: [otrs] How is FAQ used? FAQ help suggestions Hi Jim

How can I promote a ticket answer to faq? how are you fellas using FAQ?

You cannot do this with the FAQ. That is why you cannot find it. If you like we can develop this for you. Contact us at sales@otrs.com ((enjoy)) Shawn Beasley -- ((otrs)) :: OTRS AG :: Europaring 4 :: 94315 Straubing Fon: +49 (0)9421 56818 0 :: Fax: +49 (0) 9421 56818 18 http://www.otrs.com/ :: Communication with success! Geschäftssitz: Bad Homburg Amtsgericht Bad Homburg, HRB 10751 Steuernummer: 003/240/97505 Aufsichtsratsvorsitzender: Burchard Steinbild Vorstandsvorsitzender: André Mindermann -- Regards, Jim Romano GM - 817-886-0380 - Skype: DataForceCRM http://www.dataforcecrm.com Visit site for Live Demos, Screenshots, & Customer Support

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Nils Breunese (Lemonbit)

3:11 p.m.

DataForce CRM wrote:

...
----- Original Message ----- From: "Shawn Beasley" To: "User questions and discussions about OTRS.org" Sent: Friday, November 30, 2007 2:05:45 AM (GMT-0600) America/Chicago Subject: Re: [otrs] How is FAQ used? FAQ help suggestions

Hi Jim

...
How can I promote a ticket answer to faq? how are you fellas using FAQ?

You cannot do this with the FAQ. That is why you cannot find it.

If you like we can develop this for you. Contact us at sales@otrs.com

((enjoy))

Shawn Beasley

Is this a wise ass comment? I got a legit query and you waste my time? Why?

Why is telling you some feature is not available wasting your time? It is simply the truth: you apparently cannot promote ticket answers to FAQ articles directly at this moment.

You stupid f_

Could you please relax and not start swearing? Nils Breunese. P.S. Could you also please quote properly, so it easier to follow the thread and not use HTML markup in the mail you send to this list?

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Maurice James Ny

10:45 p.m.

I just answered your question What does FAQ do? _____ From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of DataForce CRM Sent: Sunday, December 02, 2007 3:01 AM To: User questions and discussions about OTRS.org Subject: Re: [otrs] How is FAQ used? FAQ help suggestions Is this a wise ass comment? I got a legit query and you waste my time? Why? You stupid f_ ----- Original Message ----- From: "Maurice James Ny" To: "User questions and discussions about OTRS.org" Sent: Friday, November 30, 2007 6:18:47 PM (GMT-0600) America/Chicago Subject: RE: [otrs] How is FAQ used? FAQ help suggestions You have to create your FAQ from scratch. Common problems with common solutions Question: How do I restart my computer running windows XP Solution: Click on Start , click Turn off computer. When prompted select from the drop down box that appears Restart _____ From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of DataForce CRM Sent: Friday, November 30, 2007 3:15 AM To: User questions and discussions about OTRS.org Subject: Re: [otrs] How is FAQ used? FAQ help suggestions What does FAQ do? I see no way to add content to it. Regards, Jim Romano GM - 817-886-0380 - Skype: DataForceCRM http://www.dataforcecrm.com Visit site for Live Demos, Screenshots, & Customer Support ----- Original Message ----- From: "Shawn Beasley" To: "User questions and discussions about OTRS.org" Sent: Friday, November 30, 2007 2:05:45 AM (GMT-0600) America/Chicago Subject: Re: [otrs] How is FAQ used? FAQ help suggestions Hi Jim

How can I promote a ticket answer to faq? how are you fellas using FAQ?

You cannot do this with the FAQ. That is why you cannot find it. If you like we can develop this for you. Contact us at sales@otrs.com ((enjoy)) Shawn Beasley -- ((otrs)) :: OTRS AG :: Europaring 4 :: 94315 Straubing Fon: +49 (0)9421 56818 0 :: Fax: +49 (0) 9421 56818 18 http://www.otrs.com/ :: Communication with success! Geschäftssitz: Bad Homburg Amtsgericht Bad Homburg, HRB 10751 Steuernummer: 003/240/97505 Aufsichtsratsvorsitzender: Burchard Steinbild Vorstandsvorsitzender: André Mindermann -- Regards, Jim Romano GM - 817-886-0380 - Skype: DataForceCRM http://www.dataforcecrm.com Visit site for Live Demos, Screenshots, & Customer Support

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DataForce CRM

30 Nov 30 Nov

5:58 p.m.

New subject: What does FAQ do and how does it do it/

how is faq used? Regards, Jim Romano GM - 817-886-0380 - Skype: DataForceCRM http://www.dataforcecrm.com Visit site for Live Demos, Screenshots, & Customer Support ----- Original Message ----- From: "Shawn Beasley" To: "User questions and discussions about OTRS.org" Sent: Friday, November 30, 2007 2:05:45 AM (GMT-0600) America/Chicago Subject: Re: [otrs] How is FAQ used? FAQ help suggestions Hi Jim

How can I promote a ticket answer to faq? how are you fellas using FAQ?

You cannot do this with the FAQ. That is why you cannot find it. If you like we can develop this for you. Contact us at sales@otrs.com ((enjoy)) Shawn Beasley -- ((otrs)) :: OTRS AG :: Europaring 4 :: 94315 Straubing Fon: +49 (0)9421 56818 0 :: Fax: +49 (0) 9421 56818 18 http://www.otrs.com/ :: Communication with success! Geschäftssitz: Bad Homburg Amtsgericht Bad Homburg, HRB 10751 Steuernummer: 003/240/97505 Aufsichtsratsvorsitzender: Burchard Steinbild Vorstandsvorsitzender: André Mindermann

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participants (4)

DataForce CRM
Maurice James Ny
Nils Breunese (Lemonbit)
Shawn Beasley