If your on a linux system you can modify the cronjob for the user otrs. crontab -u otrs -e In this file you have the lines: # fetch emails every 10 minutes */10 * * * * $HOME/bin/PostMasterPOP3.pl >> /dev/null change the /10 to /n where n is the number of minutes you want the system to check the mail. All this assumes that you are using a POP3 mail account. Thanks Greg Horne GEH GEHORNE -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org]On Behalf Of Russell Streitenberger Sent: Wednesday, July 23, 2008 12:01 PM To: User questions and discussions about OTRS.org Subject: Re: [otrs] Changing the Check for new email Interval (Russell Streitenberger) well i was looking at a different interval than that. you can have this software check an email account. well it appears to be checking it fine but it only goes and checks it once every ten minutes or so. that is the interval i want to change. Sincerely, Russell R. Streitenberger Network Administrator Cell: 361-215-9141 ----- Original Message ----- From: "Alex" To: otrs@otrs.org Sent: Wednesday, July 23, 2008 2:19:25 AM GMT -06:00 US/Canada Central Subject: [otrs] Changing the Check for new email Interval (Russell Streitenberger) Hi Russel, Refreshing time you can change in Prefernces under your user or in Admin settings in user options. Just select from list time witch you want Can you help me too? I can not get reply from queue when I'm getting new ticket, Everything turn on (responses and queues), may be I missed any optione and did not turn it on ? Alex _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/