Change time interval for OTRS to check external email account for emails
Hello all To find out how I could change the time interval OTRS uses to check an external account for email, I did an online search found a reference to a default setting for this to be 10 minutes and this seems to be correct with how it seems to be happening in my OTRS system. Note: the online references I found were pop3 polling Based on what I found on the web I went into the "SysConfig" within "Misc", did a search for IMAP which brought up "Core:Postmaster". In this I I see a entry/setting for "PostmasterReconnectMessage:" The configurable setting in here was defaulted to 20 (and not ten). I changed it to 1 even though the description of this setting was "The "bin/PostMasterMailaccount.pl" will reconnect to POP3/POP3S/IMAP/IMAPS host after the specified count of messages. This did not seem to be what I wanted to do according to the description (I'm not looking to change by message count), but based on what I found this seemed to be where people were being pointed to with regards to changing time the interval.................or maybe I just misunderstood what I found?? After the change from 20 to 1 and selecting the "Update" button, I sent some test emails and it still took about 10 minutes before the emails showed up as tickets in OTRS. So the question is, in OTRS how do I change the time interval that OTRS uses to check an external Google Apps account for emails via IMAPS to be pulled into the OTRS system. Is this something I need to instead look into changing in fetchmail, if so please provide details (I'm very new to OTRS and Linux/Unix)? -- Thanks Jack Blalock
You can alter the cron job for otrs user .
From : # fetch emails every 10 minutes */10 * * * * $HOME/bin/PostMasterMailbox.pl >> /dev/null
To: # fetch emails every 1 minutes */1 * * * * $HOME/bin/PostMasterMailbox.pl >> /dev/null Thanks, Yogesh From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Jack Blalock Sent: Friday, June 19, 2009 9:10 PM To: otrs@otrs.org Subject: [otrs] Change time interval for OTRS to check external email account for emails Hello all To find out how I could change the time interval OTRS uses to check an external account for email, I did an online search found a reference to a default setting for this to be 10 minutes and this seems to be correct with how it seems to be happening in my OTRS system. Note: the online references I found were pop3 polling Based on what I found on the web I went into the "SysConfig" within "Misc", did a search for IMAP which brought up "Core:Postmaster". In this I I see a entry/setting for "PostmasterReconnectMessage:" The configurable setting in here was defaulted to 20 (and not ten). I changed it to 1 even though the description of this setting was "The "bin/PostMasterMailaccount.pl" will reconnect to POP3/POP3S/IMAP/IMAPS host after the specified count of messages. This did not seem to be what I wanted to do according to the description (I'm not looking to change by message count), but based on what I found this seemed to be where people were being pointed to with regards to changing time the interval.................or maybe I just misunderstood what I found?? After the change from 20 to 1 and selecting the "Update" button, I sent some test emails and it still took about 10 minutes before the emails showed up as tickets in OTRS. So the question is, in OTRS how do I change the time interval that OTRS uses to check an external Google Apps account for emails via IMAPS to be pulled into the OTRS system. Is this something I need to instead look into changing in fetchmail, if so please provide details (I'm very new to OTRS and Linux/Unix)? -- Thanks Jack Blalock
Sure but you have to change it in $OTRS_HOME/var/cron/postmaster_mailbox
otherwise at the first restart it will return to 10
On Fri, Jun 19, 2009 at 5:44 PM, Yogesh Desai
You can alter the cron job for otrs user .
From :
# fetch emails every 10 minutes
*/10 * * * * $HOME/bin/PostMasterMailbox.pl >> /dev/null
To:
# fetch emails every 1 minutes
*/1 * * * * $HOME/bin/PostMasterMailbox.pl >> /dev/null
Thanks,
Yogesh
*From:* otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] *On Behalf Of *Jack Blalock *Sent:* Friday, June 19, 2009 9:10 PM *To:* otrs@otrs.org *Subject:* [otrs] Change time interval for OTRS to check external email account for emails
Hello all
To find out how I could change the time interval OTRS uses to check an external account for email, I did an online search found a reference to a default setting for this to be 10 minutes and this seems to be correct with how it seems to be happening in my OTRS system. Note: the online references I found were pop3 polling
Based on what I found on the web I went into the "SysConfig" within "Misc", did a search for IMAP which brought up "Core:Postmaster". In this I I see a entry/setting for "PostmasterReconnectMessage:" The configurable setting in here was defaulted to 20 (and not ten). I changed it to 1 even though the description of this setting was "The "bin/PostMasterMailaccount.pl" will reconnect to POP3/POP3S/IMAP/IMAPS host after the specified count of messages.
This did not seem to be what I wanted to do according to the description (I'm not looking to change by message count), but based on what I found this seemed to be where people were being pointed to with regards to changing time the interval.................or maybe I just misunderstood what I found??
After the change from 20 to 1 and selecting the "Update" button, I sent some test emails and it still took about 10 minutes before the emails showed up as tickets in OTRS.
So the question is, in OTRS how do I change the time interval that OTRS uses to check an external Google Apps account for emails via IMAPS to be pulled into the OTRS system. Is this something I need to instead look into changing in fetchmail, if so please provide details (I'm very new to OTRS and Linux/Unix)?
-- Thanks Jack Blalock
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
participants (3)
-
Jack Blalock -
Marco Vannini -
Yogesh Desai