Hi, Maybe using the SOAP interface? Here is an article about it: http://www.iniy.org/?p=20 Leonardo Certuche www.itconsultores.com.co On 6 April 2010 17:19, Gator SLP wrote:

Hello all,

My company want to find an easy way to open a new ticket from an OTRS template using a single URL with embedded parameters?

Any help much appreciated.

Thanks

Neil

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