Edit Kernel/System/Ticket.pm and change line 3944, update the message returned, change from 'Need StateID or State!' to "Need StateID or State! Ticket: $Param{TicketID}". Steve On 1 February 2013 12:02, Steve Clark wrote:

Hello List,

Anyone know how to identify the ticket number that is causing this error? OTRS-otrs.PendingJobs.pl-10[481]: [Error][Kernel::System::Ticket::TicketStateSet][Line:3944]: Need StateID or State!

Would it not make sense to also print the ticket number in the error message?

Thanks,

-- Stephen Clark

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Thanks. On 02/01/2013 07:34 AM, Steven Carr wrote:

Edit Kernel/System/Ticket.pm and change line 3944, update the message returned, change from 'Need StateID or State!' to "Need StateID or State! Ticket: $Param{TicketID}".

Steve

On 1 February 2013 12:02, Steve Clark wrote:

...

Hello List,

Anyone know how to identify the ticket number that is causing this error? OTRS-otrs.PendingJobs.pl-10[481]: [Error][Kernel::System::Ticket::TicketStateSet][Line:3944]: Need StateID or State!

Would it not make sense to also print the ticket number in the error message?

Thanks,

-- Stephen Clark

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-- Stephen Clark *NetWolves* Director of Technology Phone: 813-579-3200 Fax: 813-882-0209 Email: steve.clark@netwolves.com http://www.netwolves.com