Hi All This is my first mail to this group :) I upgraded our company NetBSD 4.0 Unit which was running OTRS ver 2.4 to Ubuntu 12.04 server ver 3.2.2 OTRS and I have seen a huge improvement in usability. I also added the FAQ module which I am actively using. Great Job! One question: I am not able to copy and paste in OTRS. I get a browser permissions error. I loaded OTRS 3.2.4 on a VM Windows unit and I do not see the issue there? Is this a bug or something I need to configure on my company OTRS unit? Your help would be appreciated. Kind Regards Jason
Hi, 10.04.2013 12:15 - Jason Marshall schrieb:
I am not able to copy and paste in OTRS. I get a browser permissions error. I loaded OTRS 3.2.4 on a VM Windows unit and I do not see the issue there? Is this a bug or something I need to configure on my company OTRS unit?
OTRS uses CK Editor. It has some issues with different browsers. The copy/paste should run fine on firefox. All other Browser do not really work well with copy/paste. (some versions may do, some not) This is not a OTRS problem ;) You can use a commercial feature add on, but this is only available with professional services from otrs.com Flo
Hi Flo I am using the latest firefox version. I had to add an exception in the user.js firefox profile file to allow copy/paste for my otrs site. This resolved the issue. Thanks for the help. Regards Jason From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Florian Edlhuber Sent: 10 April 2013 01:36 PM To: otrs@otrs.org Subject: Re: [otrs] copy paste not working Hi, 10.04.2013 12:15 - Jason Marshall schrieb:
I am not able to copy and paste in OTRS. I get a browser permissions error. I loaded OTRS 3.2.4 on a VM Windows unit and I do not see the issue there? Is this a bug or something I need to configure on my company OTRS unit?
OTRS uses CK Editor. It has some issues with different browsers. The copy/paste should run fine on firefox. All other Browser do not really work well with copy/paste. (some versions may do, some not) This is not a OTRS problem ;) You can use a commercial feature add on, but this is only available with professional services from otrs.com Flo
It's a question of browser configuration. Most Windows browsers ship with lax security. Most Unix browsers ship with more sensible settings that don't expose the entire universe by default. Check the security settings in the browser you use and see if they are set to Medium (the default for Firefox). If not, try that.
participants (3)
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David Boyes -
Florian Edlhuber -
Jason Marshall