Hi, Thanks for your reply. I will try a reduction in image size, but I am based in the same office as the OTRS server and I am logging on as both Admin and Customer on the same pc and I experience the delay. I'll see how the size reduction goes anyways, Thanks Emily Rory Sent by: otrs-bounces@otrs.org 05/08/2009 16:08 Please respond to "User questions and discussions about OTRS." To "User questions and discussions about OTRS." cc Subject Re: [otrs] FAQ pictures taking longer to load for customers Hi, 350KB is quite big for web based images. That's almost 1MB just for your images. If the customers are coming in over a WAN this could be effecting things. You could firstly try to reduce them by saving them with either jpeg or png compression. Rory Support my 365 Challenge in aid of the Irish Cancer Society www.365challenge.ie 2009/8/5 Emily Flynn :

(OTRS version 2.3.4, FAQ version 1.5.4)

Hi all,

I created an article in our FAQ that makes use of three GIF's embedded

using

the WYSIWYG editor, the Gif's are roughly 350KB each. The article was external (customer) from the start. When I browse to the FAQ through the Agent login, the pictures load up fine, but when I browse to the FAQ throught the customer login, the pictures take a minute or two to load. I have

Any suggestions on what I could do to resolve this?

Thanks

Emily

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Hi again, I am still having a problem with pictures taking forever to load. I reduced the size of the pictures I have embedded in the article, but size doesn't seem to matter here as none of the pictures are loading across all customer viewable FAQ's for at least 3 or 4 mins.. (it just shows the small broken picture icon) then suddenly all of them are viewable. While waiting for a picture to load, I right-clicked on the broken picture link and it got me to log in as Admin and then I got a download prompt asking me did I want to save or view the file... I could download and view the file ok then. I know there is a bug where if an internal article that contains pictures is converted to an external (public) one, the pictures are not viewable... I think I probably changed a few from internal to external (customer), but at least one or two were always external (customer), and their pictures are taking ages to load. Logged on as an Admin I have no problems at all... all pictures are instantly viewable. Strange. Suggestions very welcome! I'm getting lots of bad votes in the FAQ's due to non-existent pics! :( Thanks Emily Emily Flynn Sent by: otrs-bounces@otrs.org 05/08/2009 16:16 Please respond to "User questions and discussions about OTRS." To "User questions and discussions about OTRS." cc Subject Re: [otrs] FAQ pictures taking longer to load for customers Hi, Thanks for your reply. I will try a reduction in image size, but I am based in the same office as the OTRS server and I am logging on as both Admin and Customer on the same pc and I experience the delay. I'll see how the size reduction goes anyways, Thanks Emily Rory Sent by: otrs-bounces@otrs.org 05/08/2009 16:08 Please respond to "User questions and discussions about OTRS." To "User questions and discussions about OTRS." cc Subject Re: [otrs] FAQ pictures taking longer to load for customers Hi, 350KB is quite big for web based images. That's almost 1MB just for your images. If the customers are coming in over a WAN this could be effecting things. You could firstly try to reduce them by saving them with either jpeg or png compression. Rory Support my 365 Challenge in aid of the Irish Cancer Society www.365challenge.ie 2009/8/5 Emily Flynn :

(OTRS version 2.3.4, FAQ version 1.5.4)

Hi all,

I created an article in our FAQ that makes use of three GIF's embedded

using

the WYSIWYG editor, the Gif's are roughly 350KB each. The article was external (customer) from the start. When I browse to the FAQ through the Agent login, the pictures load up fine, but when I browse to the FAQ throught the customer login, the pictures take a minute or two to load. I have

Any suggestions on what I could do to resolve this?

Thanks

Emily

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