Hi, The SOAP (Generic Interface) functionality for the FAQ module is only available from OTRS 3.2 on.Please refer to the Generic Interface documentation and the WSDL for more details: http://source.otrs.org/viewvc.cgi/FAQ/scripts/webservices/GenericFAQConnecto... However, there is also a FAQImport.pl script that you can use to import directly, I think it will be the easiest way for you. -- Michiel Beijen Senior Consultant OTRS BV Schipholweg 103 2316 XC Leiden The Netherlands T: +31 71 8200 255 F: +31 71 8200 254 I: http://www.otrs.com It's raining ... OTRS Feature Add-Ons: Choose up to 10 OTRS Feature Add-Ons for free and get direct support from the creators of OTRS – Become a Subscription customer now ! - http://j.mp/OBoPuj On Thu, Dec 13, 2012 at 10:02 AM, Bruno Cardon wrote:

Hi Is there any information available / example on how to create a faq item using the soap interface. We are using otrs 3.1.10 and FAQ 2.1.3 We need to import a external database (csv-file with language- question - solution) into the otrs faq and want to this using php and soap.

I find this in faq.pm, but don't know / find where to put the language - question - solution of the faq item

=item new()

create a faq object

use Kernel::Config; use Kernel::System::Encode; use Kernel::System::Log; use Kernel::System::Main; use Kernel::System::DB; use Kernel::System::Time; use Kernel::System::FAQ;

my $ConfigObject = Kernel::Config->new(); my $EncodeObject = Kernel::System::Encode->new( ConfigObject => $ConfigObject, ); my $LogObject = Kernel::System::Log->new( ConfigObject => $ConfigObject, ConfigObject => $ConfigObject, ); my $LogObject = Kernel::System::Log->new( ConfigObject => $ConfigObject, EncodeObject => $EncodeObject, ); my $MainObject = Kernel::System::Main->new( ConfigObject => $ConfigObject, EncodeObject => $EncodeObject, LogObject => $LogObject, ); my $TimeObject = Kernel::System::Time->new( ConfigObject => $ConfigObject, LogObject => $LogObject, ); my $DBObject = Kernel::System::DB->new( ConfigObject => $ConfigObject, EncodeObject => $EncodeObject, LogObject => $LogObject, MainObject => $MainObject, ); my $FAQObject = Kernel::System::FAQ->new( ConfigObject => $ConfigObject, EncodeObject => $EncodeObject, LogObject => $LogObject, DBObject => $DBObject, TimeObject => $TimeObject, MainObject => $MainObject, );

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