Hello all, I tested on my development enviroment the new 2.3.1, upgrading from 2.2.7. I've followed all the suggested steps, receiving no errors (this is a Debian 4.0 server, with package installed by hand and not via apt). This is the problems I've found 'til now, testing the system. a) Phone ticket: after selecting the type, the customer (which is taken through an LDAP query) and the queue, when I click "All" on the owner field to see the agents enabled on the queue, the list remains empty. Only if i re-click "search customer", the list become populated, but this clears the from field (though the client info on the right side remains filled). b) Status-view: the pink row color of the high priority ticket is only visible in a small portion at the very left of the ticket number. But maybe this is a feature and not an issue, since i can see the ticket priority by hovering over it... Thanks for all the good work, guys... Cheers, d.
Some comments on using the WIN32 version The file UPGRADE makes no mention of CRON. I had to edit it to use the new PostMasterMailbox.pl file, instead of the POP3 file. On the download page, the link to upgrading 2.1 to 2.2 is very unhelpful and/or wrong (uninstall and start again) - http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ItemID=191 If you've never used Apache, MySql, or Perl, then the windows installer is useful. But as in my case, we are already using them for other websites (bugzilla). It would be good to have a windows install method that allows for pre-existing Apache, MySql, and/or Perl.
Hi,
Hello all, I tested on my development enviroment the new 2.3.1, upgrading from 2.2.7. I've followed all the suggested steps, receiving no errors (this is a Debian 4.0 server, with package installed by hand and not via apt). This is the problems I've found 'til now, testing the system.
a) Phone ticket: after selecting the type, the customer (which is taken through an LDAP query) and the queue, when I click "All" on the owner field to see the agents enabled on the queue, the list remains empty. Only if i re-click "search customer", the list become populated, but this clears the from field (though the client info on the right side remains filled).
b) Status-view: the pink row color of the high priority ticket is only visible in a small portion at the very left of the ticket number. But maybe this is a feature and not an issue, since i can see the ticket priority by hovering over it...
Thanks for all the good work, guys...
Try running bin/otrs.RebuildConfig.pl and see if this helps. I just upgraded a 2.2.7 by unzipping to the installations directory, running the two upgrade scripts, and using the rebuild config script. Everything seems to be working fine. I hope this helps! -- Shawn Beasley ((otrs)) :: OTRS AG :: Norsk-Data-Straße 1 :: 61352 Bad Homburg Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18 http://www.otrs.com/ :: Communication with success! Geschäftssitz: Bad Homburg Amtsgericht Bad Homburg, HRB 10751 Steuernummer: 003/240/97521 Aufsichtsratsvorsitzender: Burchard Steinbild Vorstandsvorsitzender: André Mindermann
Thanks for the help, Shawn, but the tip you gave me didn't work: the problem in selecting the owner remains... :-( -----Messaggio originale----- Da: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Per conto di Shawn Beasley Inviato: mercoledì 6 agosto 2008 10.21 A: User questions and discussions about OTRS.org Oggetto: Re: [otrs] Upgrade from 2.2.7 to 2.3.1 Try running bin/otrs.RebuildConfig.pl and see if this helps. I just upgraded a 2.2.7 by unzipping to the installations directory, running the two upgrade scripts, and using the rebuild config script. Everything seems to be working fine. I hope this helps!
I know this has been reported once before but there were also other problems in the same thread and a rebuild of the DB was recommended. However everything is working fine for me, other than this issue. After upgrading to 2.3.1, any high priority cases are marked in the Status View by only having a small square to the left of the ticket number. The rest of the line is left un-highlighted. Can anybody suggest a fix? Kind regards, Paul Broadwith (MBCS) Blue Ivy Ltd - Microsoft Small Business Specialist, UK Partner Qualified for 2008 Tel.: 01955 698203 Windows Messenger: paul.broadwith@blueivy.co.uk Web: http://www.blueivy.co.uk {Blue Ivy Ltd - ICT For Small Businesses}
Hi,
Hello all, I tested on my development enviroment the new 2.3.1, upgrading from 2.2.7. I've followed all the suggested steps, receiving no errors (this is a Debian 4.0 server, with package installed by hand and not via apt). This is the problems I've found 'til now, testing the system.
a) Phone ticket: after selecting the type, the customer (which is taken through an LDAP query) and the queue, when I click "All" on the owner field to see the agents enabled on the queue, the list remains empty. Only if i re-click "search customer", the list become populated, but this clears the from field (though the client info on the right side remains filled).
b) Status-view: the pink row color of the high priority ticket is only visible in a small portion at the very left of the ticket number. But maybe this is a feature and not an issue, since i can see the ticket priority by hovering over it...
There is a support module available in the online repository, or via the ftp.otrs.org website. I would recommend installing this. It may help you, as it performs health checks on your system If you still have no success, then you could open a commercail support request directly per email using this package to send us the necessary information. (NO DATA IS TRANSFERRED, only settings and logs) I hope you get your system running! And, I would be happy to help you per commercial support, if you desire. If I hear anything else about this problem, and if I have time, I will try to get the information in our FAQ at http://faq.otrs.org -- Shawn Beasley ((otrs)) :: OTRS AG :: Norsk-Data-Straße 1 :: 61352 Bad Homburg Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18 http://www.otrs.com/ :: Communication with success! Geschäftssitz: Bad Homburg Amtsgericht Bad Homburg, HRB 10751 Steuernummer: 003/240/97521 Aufsichtsratsvorsitzender: Burchard Steinbild Vorstandsvorsitzender: André Mindermann
participants (4)
-
CARNINO Daniele (FIAT SERVICES) -
Glossop, Andrew -
Paul Broadwith -
Shawn Beasley