Hi! We are planning to use OTRS to our ticketing and we have standard installation under testing. Is it possible to include freetext information from a ticket to a report in Stats? We´d like to include travel expences/time to a ticket and when you make a report from Stats, it would be very nice to have this information listed in the report. Or is there another way to add this kind of info to a ticket? Any ideas? -- Annika Liikanen System Specialist ONH Service Oy +358 40 511 8658 +0207 569 460 www.onh.fi