Is it possible to announce server maintenance to all agents in otrs?

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MMoj＠timocom.com

22 Oct 2009 22 Oct '09

12:22 p.m.

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Marco Vannini

22 Oct 22 Oct

12:29 p.m.

New subject: Is it possible to announce server maintenance to all agents in otrs?

Setting something like RewriteEngine ON RewriteLog logs/rewrite.log RewriteLogLevel 0 RewriteCond %{REQUEST_URI} /otrs/index.pl RewriteRule ^.*$ /outoforderforagent.html in apache and simply restart it ? On Thu, Oct 22, 2009 at 2:22 PM, wrote:

...

Hey Ppl,

I have a technical problem and don´t really know how to solve it. My Boss want a function or a module that administrators or himself can announce server maintenance or problems with the network or issues which have to be known by all agents. I thought I might get things done by using the Agent Info module, but it is not working how my Boss would like to it to work.

Any suggestions how to solve such a problem or any help where to get a feature like this?

Mit freundlichen Grüßen / Kind regards Markus Moj IT Infrastructure & Services

TimoCom Soft- und Hardware GmbH In der Steele 2 D-40599 Düsseldorf Tel: +49 211 88 26 80 14 Fax: +49 211 88 26 70 14 eMail: MMoj@TimoCom.com www.TimoCom.com Geschäftsführer: Jens Thiermann, Gunther Matzaitis Amtsgericht Düsseldorf, HRB 34489

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MMoj＠timocom.com

12:35 p.m.

New subject: Is it possible to announce server maintenance to all agents in otrs?

Marco Vannini

12:39 p.m.

New subject: Is it possible to announce server maintenance to all agents in otrs?

http://otrsbox/otrs/index.pl?Action=AdminEmail ? On Thu, Oct 22, 2009 at 2:35 PM, wrote:

...

Not really. Lets say, one of the webservers are down for maintenance and are not avaible for lets say 2 hours. Then an administrator or my boss himselfe want to annouce this to every agent using otrs. Therefore I would like to have a modul or an Menu Item where this notifications are announced in OTRS and every announce is log.

Mit freundlichen Grüßen / Kind regards Markus Moj IT Infrastructure & Services

TimoCom Soft- und Hardware GmbH In der Steele 2 D-40599 Düsseldorf Tel: +49 211 88 26 80 14 Fax: +49 211 88 26 70 14 eMail: MMoj@TimoCom.com www.TimoCom.com Geschäftsführer: Jens Thiermann, Gunther Matzaitis Amtsgericht Düsseldorf, HRB 34489

[image: Inactive hide details for Marco Vannini ---22.10.2009 14:31:26---Setting something like RewriteEngine ON]Marco Vannini ---22.10.2009 14:31:26---Setting something like RewriteEngine ON

From: Marco Vannini To: "User questions and discussions about OTRS." Date: 22.10.2009 14:31 Subject: Re: [otrs] Is it possible to announce server maintenance to all agents in otrs? Sent by: otrs-bounces@otrs.org ------------------------------

Setting something like

RewriteEngine ON RewriteLog logs/rewrite.log RewriteLogLevel 0 RewriteCond %{REQUEST_URI} /otrs/*index.pl* http://index.pl/ RewriteRule ^.*$ /outoforderforagent.html

in apache and simply restart it ?

On Thu, Oct 22, 2009 at 2:22 PM, <*MMoj@timocom.com* > wrote:

Hey Ppl,

I have a technical problem and don´t really know how to solve it. My Boss want a function or a module that administrators or himself can announce server maintenance or problems with the network or issues which have to be known by all agents. I thought I might get things done by using the Agent Info module, but it is not working how my Boss would like to it to work.

Any suggestions how to solve such a problem or any help where to get a feature like this?

Mit freundlichen Grüßen / Kind regards Markus Moj IT Infrastructure & Services

TimoCom Soft- und Hardware GmbH In der Steele 2 D-40599 Düsseldorf Tel: +49 211 88 26 80 14 Fax: +49 211 88 26 70 14 eMail: MMoj@TimoCom.com* **www.TimoCom.com* http://www.timocom.com/ Geschäftsführer: Jens Thiermann, Gunther Matzaitis Amtsgericht Düsseldorf, HRB 34489

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MMoj＠timocom.com

12:44 p.m.

New subject: Is it possible to announce server maintenance to all agents in otrs?

Thats the way I wanted to solve it, but you know, somethimes that is not enough to make announcements by e-mail out of OTRS. Maybe someone has a module/feature scripted which does something like a pop up or a box in the dashboard where all upcoming events for maintenance are listed in one view. Mit freundlichen Grüßen / Kind regards Markus Moj IT Infrastructure & Services TimoCom Soft- und Hardware GmbH In der Steele 2 D-40599 Düsseldorf Tel: +49 211 88 26 80 14 Fax: +49 211 88 26 70 14 eMail: MMoj@TimoCom.com www.TimoCom.com Geschäftsführer: Jens Thiermann, Gunther Matzaitis Amtsgericht Düsseldorf, HRB 34489 From: Marco Vannini To: "User questions and discussions about OTRS." Date: 22.10.2009 14:41 Subject: Re: [otrs] Is it possible to announce server maintenance to all agents in otrs? Sent by: otrs-bounces@otrs.org http://otrsbox/otrs/index.pl?Action=AdminEmail ? On Thu, Oct 22, 2009 at 2:35 PM, wrote: Not really. Lets say, one of the webservers are down for maintenance and are not avaible for lets say 2 hours. Then an administrator or my boss himselfe want to annouce this to every agent using otrs. Therefore I would like to have a modul or an Menu Item where this notifications are announced in OTRS and every announce is log. Mit freundlichen Grüßen / Kind regards Markus Moj IT Infrastructure & Services TimoCom Soft- und Hardware GmbH In der Steele 2 D-40599 Düsseldorf Tel: +49 211 88 26 80 14 Fax: +49 211 88 26 70 14 eMail: MMoj@TimoCom.com www.TimoCom.com Geschäftsführer: Jens Thiermann, Gunther Matzaitis Amtsgericht Düsseldorf, HRB 34489 Inactive hide details for Marco Vannini ---22.10.2009 14:31:26---Setting something like RewriteEngine ONMarco Vannini ---22.10.2009 14:31:26---Setting something like RewriteEngine ON From: Marco Vannini To: "User questions and discussions about OTRS." Date: 22.10.2009 14:31 Subject: Re: [otrs] Is it possible to announce server maintenance to all agents in otrs? Sent by: otrs-bounces@otrs.org Setting something like RewriteEngine ON RewriteLog logs/rewrite.log RewriteLogLevel 0 RewriteCond %{REQUEST_URI} /otrs/index.pl RewriteRule ^.*$ /outoforderforagent.html in apache and simply restart it ? On Thu, Oct 22, 2009 at 2:22 PM, wrote: Hey Ppl, I have a technical problem and don´t really know how to solve it. My Boss want a function or a module that administrators or himself can announce server maintenance or problems with the network or issues which have to be known by all agents. I thought I might get things done by using the Agent Info module, but it is not working how my Boss would like to it to work. Any suggestions how to solve such a problem or any help where to get a feature like this? Mit freundlichen Grüßen / Kind regards Markus Moj IT Infrastructure & Services TimoCom Soft- und Hardware GmbH In der Steele 2 D-40599 Düsseldorf Tel: +49 211 88 26 80 14 Fax: +49 211 88 26 70 14 eMail: MMoj@TimoCom.com www.TimoCom.com Geschäftsführer: Jens Thiermann, Gunther Matzaitis Amtsgericht Düsseldorf, HRB 34489 --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/

James Morgan

12:58 p.m.

New subject: Is it possible to announce server maintenance to all agents in otrs?

Depends how tricky you want to be about it. You could start at the cheapest possible end and run OTRS inside of a frameset with the top frame for your announcements with a meta refresh tag. From there you could move up to editing the template to put it at the top of the screen. You could even write some Perl to do it. That said, I think you'll find the best solution is something you can run independantly of OTRS. Maybe an instant messenger service like Jabber running on the client machines could do the job for you? ________________________________ From: otrs-bounces@otrs.org on behalf of MMoj@timocom.com Sent: Thu 22/10/2009 11:44 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Is it possible to announce server maintenance to all agents in otrs? Thats the way I wanted to solve it, but you know, somethimes that is not enough to make announcements by e-mail out of OTRS. Maybe someone has a module/feature scripted which does something like a pop up or a box in the dashboard where all upcoming events for maintenance are listed in one view. Mit freundlichen Grüßen / Kind regards Markus Moj IT Infrastructure & Services TimoCom Soft- und Hardware GmbH In der Steele 2 D-40599 Düsseldorf Tel: +49 211 88 26 80 14 Fax: +49 211 88 26 70 14 eMail: MMoj@TimoCom.com www.TimoCom.com Geschäftsführer: Jens Thiermann, Gunther Matzaitis Amtsgericht Düsseldorf, HRB 34489 Inactive hide details for Marco Vannini ---22.10.2009 14:41:32---http://otrsbox/otrs/index.pl?Action=AdminEmail ? On Thu, Oct 2http://mail.vernet.net.au/exchange/jmorgan/Drafts/graycol.gif Marco Vannini ---22.10.2009 14:41:32---http://otrsbox/otrs/index.pl?Action=AdminEmail ? On Thu, Oct 22, 2009 at 2:35 PM, http://mail.vernet.net.au/exchange/jmorgan/Drafts/ecblank.gif From: http://mail.vernet.net.au/exchange/jmorgan/Drafts/ecblank.gif Marco Vannini http://mail.vernet.net.au/exchange/jmorgan/Drafts/ecblank.gif To: http://mail.vernet.net.au/exchange/jmorgan/Drafts/ecblank.gif "User questions and discussions about OTRS." http://mail.vernet.net.au/exchange/jmorgan/Drafts/ecblank.gif Date: http://mail.vernet.net.au/exchange/jmorgan/Drafts/ecblank.gif 22.10.2009 14:41 http://mail.vernet.net.au/exchange/jmorgan/Drafts/ecblank.gif Subject: http://mail.vernet.net.au/exchange/jmorgan/Drafts/ecblank.gif Re: [otrs] Is it possible to announce server maintenance to all agents in otrs? http://mail.vernet.net.au/exchange/jmorgan/Drafts/ecblank.gif Sent by: http://mail.vernet.net.au/exchange/jmorgan/Drafts/ecblank.gif otrs-bounces@otrs.org ________________________________ http://otrsbox/otrs/index.pl?Action=AdminEmail http://otrsbox/otrs/index.pl?Action=AdminEmail ? On Thu, Oct 22, 2009 at 2:35 PM, mailto:MMoj@timocom.com > wrote: Not really. Lets say, one of the webservers are down for maintenance and are not avaible for lets say 2 hours. Then an administrator or my boss himselfe want to annouce this to every agent using otrs. Therefore I would like to have a modul or an Menu Item where this notifications are announced in OTRS and every announce is log. Mit freundlichen Grüßen / Kind regards Markus Moj IT Infrastructure & Services TimoCom Soft- und Hardware GmbH In der Steele 2 D-40599 Düsseldorf Tel: +49 211 88 26 80 14 Fax: +49 211 88 26 70 14 eMail: MMoj@TimoCom.com www.TimoCom.com http://www.timocom.com/ Geschäftsführer: Jens Thiermann, Gunther Matzaitis Amtsgericht Düsseldorf, HRB 34489 Inactive hide details for Marco Vannini ---22.10.2009 14:31:26---Setting something like RewriteEngine ONhttp://mail.vernet.net.au/exchange/jmorgan/Drafts/graycol.gif Marco Vannini ---22.10.2009 14:31:26---Setting something like RewriteEngine ON http://mail.vernet.net.au/exchange/jmorgan/Drafts/ecblank.gif From: http://mail.vernet.net.au/exchange/jmorgan/Drafts/ecblank.gif Marco Vannini mailto:marco.vannini@gmail.com > http://mail.vernet.net.au/exchange/jmorgan/Drafts/ecblank.gif To: http://mail.vernet.net.au/exchange/jmorgan/Drafts/ecblank.gif "User questions and discussions about OTRS." mailto:otrs@otrs.org > http://mail.vernet.net.au/exchange/jmorgan/Drafts/ecblank.gif Date: http://mail.vernet.net.au/exchange/jmorgan/Drafts/ecblank.gif 22.10.2009 14:31 http://mail.vernet.net.au/exchange/jmorgan/Drafts/ecblank.gif Subject: http://mail.vernet.net.au/exchange/jmorgan/Drafts/ecblank.gif Re: [otrs] Is it possible to announce server maintenance to all agents in otrs? http://mail.vernet.net.au/exchange/jmorgan/Drafts/ecblank.gif Sent by: http://mail.vernet.net.au/exchange/jmorgan/Drafts/ecblank.gif otrs-bounces@otrs.org mailto:otrs-bounces@otrs.org ________________________________ Setting something like RewriteEngine ON RewriteLog logs/rewrite.log RewriteLogLevel 0 RewriteCond %{REQUEST_URI} /otrs/index.pl http://index.pl/ RewriteRule ^.*$ /outoforderforagent.html in apache and simply restart it ? On Thu, Oct 22, 2009 at 2:22 PM, mailto:MMoj@timocom.com > wrote: Hey Ppl, I have a technical problem and don´t really know how to solve it. My Boss want a function or a module that administrators or himself can announce server maintenance or problems with the network or issues which have to be known by all agents. I thought I might get things done by using the Agent Info module, but it is not working how my Boss would like to it to work. Any suggestions how to solve such a problem or any help where to get a feature like this? Mit freundlichen Grüßen / Kind regards Markus Moj IT Infrastructure & Services TimoCom Soft- und Hardware GmbH In der Steele 2 D-40599 Düsseldorf Tel: +49 211 88 26 80 14 Fax: +49 211 88 26 70 14 eMail: MMoj@TimoCom.com www.TimoCom.com http://www.timocom.com/ Geschäftsführer: Jens Thiermann, Gunther Matzaitis Amtsgericht Düsseldorf, HRB 34489 --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ http://www.otrs.com/en/support/enterprise-subscription/ --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ http://www.otrs.com/en/support/enterprise-subscription/ --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! 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MMoj＠timocom.com

23 Oct 23 Oct

9:07 a.m.

New subject: Is it possible to announce server maintenance to all agents in otrs?

We are using IBM Lotus Notes and Sametime, but my boss wants something like the "Upcoming Events" box on the right side of OTRS. Now I am looking for a way to enable such a feature if possible. Mit freundlichen Grüßen / Kind regards Markus Moj IT Infrastructure & Services TimoCom Soft- und Hardware GmbH In der Steele 2 D-40599 Düsseldorf Tel: +49 211 88 26 80 14 Fax: +49 211 88 26 70 14 eMail: MMoj@TimoCom.com www.TimoCom.com Geschäftsführer: Jens Thiermann, Gunther Matzaitis Amtsgericht Düsseldorf, HRB 34489 From: "James Morgan" To: "User questions and discussions about OTRS." Date: 22.10.2009 15:01 Subject: Re: [otrs] Is it possible to announce server maintenance to all agents in otrs? Sent by: otrs-bounces@otrs.org Depends how tricky you want to be about it. You could start at the cheapest possible end and run OTRS inside of a frameset with the top frame for your announcements with a meta refresh tag. From there you could move up to editing the template to put it at the top of the screen. You could even write some Perl to do it. That said, I think you'll find the best solution is something you can run independantly of OTRS. Maybe an instant messenger service like Jabber running on the client machines could do the job for you? ________________________________ From: otrs-bounces@otrs.org on behalf of MMoj@timocom.com Sent: Thu 22/10/2009 11:44 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Is it possible to announce server maintenance to all agents in otrs? Thats the way I wanted to solve it, but you know, somethimes that is not enough to make announcements by e-mail out of OTRS. Maybe someone has a module/feature scripted which does something like a pop up or a box in the dashboard where all upcoming events for maintenance are listed in one view. Mit freundlichen Grüßen / Kind regards Markus Moj IT Infrastructure & Services TimoCom Soft- und Hardware GmbH In der Steele 2 D-40599 Düsseldorf Tel: +49 211 88 26 80 14 Fax: +49 211 88 26 70 14 eMail: MMoj@TimoCom.com www.TimoCom.com Geschäftsführer: Jens Thiermann, Gunther Matzaitis Amtsgericht Düsseldorf, HRB 34489 Inactive hide details for Marco Vannini ---22.10.2009 14:41:32---http://otrsbox/otrs/index.pl?Action=AdminEmail ? On Thu, Oct 2< http://mail.vernet.net.au/exchange/jmorgan/Drafts/graycol.gif> Marco Vannini ---22.10.2009 14:41:32---http://otrsbox/otrs/index.pl?Action=AdminEmail ? On Thu, Oct 22, 2009 at 2:35 PM, http://mail.vernet.net.au/exchange/jmorgan/Drafts/ecblank.gif From: < http://mail.vernet.net.au/exchange/jmorgan/Drafts/ecblank.gif> Marco Vannini http://mail.vernet.net.au/exchange/jmorgan/Drafts/ecblank.gif To: < http://mail.vernet.net.au/exchange/jmorgan/Drafts/ecblank.gif> "User questions and discussions about OTRS." http://mail.vernet.net.au/exchange/jmorgan/Drafts/ecblank.gif Date: < http://mail.vernet.net.au/exchange/jmorgan/Drafts/ecblank.gif> 22.10.2009 14:41 http://mail.vernet.net.au/exchange/jmorgan/Drafts/ecblank.gif Subject: < http://mail.vernet.net.au/exchange/jmorgan/Drafts/ecblank.gif> Re: [otrs] Is it possible to announce server maintenance to all agents in otrs? http://mail.vernet.net.au/exchange/jmorgan/Drafts/ecblank.gif Sent by: < http://mail.vernet.net.au/exchange/jmorgan/Drafts/ecblank.gif> otrs-bounces@otrs.org ________________________________ http://otrsbox/otrs/index.pl?Action=AdminEmail < http://otrsbox/otrs/index.pl?Action=AdminEmail> ? On Thu, Oct 22, 2009 at 2:35 PM,

...

...
wrote:

Not really. Lets say, one of the webservers are down for maintenance and are not avaible for lets say 2 hours. Then an administrator or my boss himselfe want to annouce this to every agent using otrs. Therefore I would like to have a modul or an Menu Item where this notifications are announced in OTRS and every announce is log. Mit freundlichen Grüßen / Kind regards Markus Moj IT Infrastructure & Services TimoCom Soft- und Hardware GmbH In der Steele 2 D-40599 Düsseldorf Tel: +49 211 88 26 80 14 Fax: +49 211 88 26 70 14 eMail: MMoj@TimoCom.com www.TimoCom.com http://www.timocom.com/ Geschäftsführer: Jens Thiermann, Gunther Matzaitis Amtsgericht Düsseldorf, HRB 34489 Inactive hide details for Marco Vannini ---22.10.2009 14:31:26---Setting something like RewriteEngine ON< http://mail.vernet.net.au/exchange/jmorgan/Drafts/graycol.gif> Marco Vannini ---22.10.2009 14:31:26---Setting something like RewriteEngine ON < http://mail.vernet.net.au/exchange/jmorgan/Drafts/ecblank.gif> From: < http://mail.vernet.net.au/exchange/jmorgan/Drafts/ecblank.gif> Marco Vannini mailto:marco.vannini@gmail.com > < http://mail.vernet.net.au/exchange/jmorgan/Drafts/ecblank.gif> To: < http://mail.vernet.net.au/exchange/jmorgan/Drafts/ecblank.gif> "User questions and discussions about OTRS." > < http://mail.vernet.net.au/exchange/jmorgan/Drafts/ecblank.gif> Date: < http://mail.vernet.net.au/exchange/jmorgan/Drafts/ecblank.gif> 22.10.2009 14:31 < http://mail.vernet.net.au/exchange/jmorgan/Drafts/ecblank.gif> Subject: < http://mail.vernet.net.au/exchange/jmorgan/Drafts/ecblank.gif> Re: [otrs] Is it possible to announce server maintenance to all agents in otrs? < http://mail.vernet.net.au/exchange/jmorgan/Drafts/ecblank.gif> Sent by: < http://mail.vernet.net.au/exchange/jmorgan/Drafts/ecblank.gif> otrs-bounces@otrs.org mailto:otrs-bounces@otrs.org ________________________________ Setting something like RewriteEngine ON RewriteLog logs/rewrite.log RewriteLogLevel 0 RewriteCond %{REQUEST_URI} /otrs/index.pl < http://index.pl/> RewriteRule ^.*$ /outoforderforagent.html in apache and simply restart it ? On Thu, Oct 22, 2009 at 2:22 PM, mailto:MMoj@timocom.com > wrote: Hey Ppl, I have a technical problem and don´t really know how to solve it. My Boss want a function or a module that administrators or himself can announce server maintenance or problems with the network or issues which have to be known by all agents. I thought I might get things done by using the Agent Info module, but it is not working how my Boss would like to it to work. Any suggestions how to solve such a problem or any help where to get a feature like this? Mit freundlichen Grüßen / Kind regards Markus Moj IT Infrastructure & Services TimoCom Soft- und Hardware GmbH In der Steele 2 D-40599 Düsseldorf Tel: +49 211 88 26 80 14 Fax: +49 211 88 26 70 14 eMail: MMoj@TimoCom.com www.TimoCom.com http://www.timocom.com/ Geschäftsführer: Jens Thiermann, Gunther Matzaitis Amtsgericht Düsseldorf, HRB 34489 --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs < http://lists.otrs.org/cgi-bin/listinfo/otrs> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ < http://www.otrs.com/en/support/enterprise-subscription/> --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs < http://lists.otrs.org/pipermail/otrs> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs < http://lists.otrs.org/cgi-bin/listinfo/otrs> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ < http://www.otrs.com/en/support/enterprise-subscription/> --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs < http://lists.otrs.org/pipermail/otrs> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs < http://lists.otrs.org/cgi-bin/listinfo/otrs> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ < http://www.otrs.com/en/support/enterprise-subscription/> --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ [attachment "graycol.gif" deleted by Markus Moj/timocom] [attachment "ecblank.gif" deleted by Markus Moj/timocom] --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/

James Morgan

9:42 a.m.

New subject: Is it possible to announce server maintenance to all agents in otrs?

Can't remember, but doesn't the dashboard have an RSS feed reader? Maybe you could publish your notices as RSS and use that? ________________________________ From: otrs-bounces@otrs.org on behalf of MMoj@timocom.com Sent: Fri 23/10/2009 8:07 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Is it possible to announce server maintenance to all agents in otrs? We are using IBM Lotus Notes and Sametime, but my boss wants something like the "Upcoming Events" box on the right side of OTRS. Now I am looking for a way to enable such a feature if possible. Mit freundlichen Grüßen / Kind regards Markus Moj IT Infrastructure & Services TimoCom Soft- und Hardware GmbH In der Steele 2 D-40599 Düsseldorf Tel: +49 211 88 26 80 14 Fax: +49 211 88 26 70 14 eMail: MMoj@TimoCom.com www.TimoCom.com Geschäftsführer: Jens Thiermann, Gunther Matzaitis Amtsgericht Düsseldorf, HRB 34489 Inactive hide details for "James Morgan" ---22.10.2009 15:01:35---Depends how tricky you want to be about it. You could start http://mail.vernet.net.au/exchange/jmorgan/Drafts/graycol.gif "James Morgan" ---22.10.2009 15:01:35---Depends how tricky you want to be about it. You could start at the cheapest possible end and run OT http://mail.vernet.net.au/exchange/jmorgan/Drafts/ecblank.gif From: http://mail.vernet.net.au/exchange/jmorgan/Drafts/ecblank.gif "James Morgan" http://mail.vernet.net.au/exchange/jmorgan/Drafts/ecblank.gif To: http://mail.vernet.net.au/exchange/jmorgan/Drafts/ecblank.gif "User questions and discussions about OTRS." http://mail.vernet.net.au/exchange/jmorgan/Drafts/ecblank.gif Date: http://mail.vernet.net.au/exchange/jmorgan/Drafts/ecblank.gif 22.10.2009 15:01 http://mail.vernet.net.au/exchange/jmorgan/Drafts/ecblank.gif Subject: http://mail.vernet.net.au/exchange/jmorgan/Drafts/ecblank.gif Re: [otrs] Is it possible to announce server maintenance to all agents in otrs? http://mail.vernet.net.au/exchange/jmorgan/Drafts/ecblank.gif Sent by: http://mail.vernet.net.au/exchange/jmorgan/Drafts/ecblank.gif otrs-bounces@otrs.org ________________________________ Depends how tricky you want to be about it. You could start at the cheapest possible end and run OTRS inside of a frameset with the top frame for your announcements with a meta refresh tag. From there you could move up to editing the template to put it at the top of the screen. You could even write some Perl to do it. That said, I think you'll find the best solution is something you can run independantly of OTRS. Maybe an instant messenger service like Jabber running on the client machines could do the job for you? ________________________________ From: otrs-bounces@otrs.org on behalf of MMoj@timocom.com Sent: Thu 22/10/2009 11:44 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Is it possible to announce server maintenance to all agents in otrs? Thats the way I wanted to solve it, but you know, somethimes that is not enough to make announcements by e-mail out of OTRS. Maybe someone has a module/feature scripted which does something like a pop up or a box in the dashboard where all upcoming events for maintenance are listed in one view. Mit freundlichen Grüßen / Kind regards Markus Moj IT Infrastructure & Services TimoCom Soft- und Hardware GmbH In der Steele 2 D-40599 Düsseldorf Tel: +49 211 88 26 80 14 Fax: +49 211 88 26 70 14 eMail: MMoj@TimoCom.com www.TimoCom.com Geschäftsführer: Jens Thiermann, Gunther Matzaitis Amtsgericht Düsseldorf, HRB 34489 Inactive hide details for Marco Vannini ---22.10.2009 14:41:32---http://otrsbox/otrs/index.pl?Action=AdminEmail ? On Thu, Oct 2http://mail.vernet.net.au/exchange/jmorgan/Drafts/graycol.gif Marco Vannini ---22.10.2009 14:41:32---http://otrsbox/otrs/index.pl?Action=AdminEmail ? On Thu, Oct 22, 2009 at 2:35 PM, http://mail.vernet.net.au/exchange/jmorgan/Drafts/ecblank.gif From: http://mail.vernet.net.au/exchange/jmorgan/Drafts/ecblank.gif Marco Vannini http://mail.vernet.net.au/exchange/jmorgan/Drafts/ecblank.gif To: http://mail.vernet.net.au/exchange/jmorgan/Drafts/ecblank.gif "User questions and discussions about OTRS." http://mail.vernet.net.au/exchange/jmorgan/Drafts/ecblank.gif Date: http://mail.vernet.net.au/exchange/jmorgan/Drafts/ecblank.gif 22.10.2009 14:41 http://mail.vernet.net.au/exchange/jmorgan/Drafts/ecblank.gif Subject: http://mail.vernet.net.au/exchange/jmorgan/Drafts/ecblank.gif Re: [otrs] Is it possible to announce server maintenance to all agents in otrs? http://mail.vernet.net.au/exchange/jmorgan/Drafts/ecblank.gif Sent by: http://mail.vernet.net.au/exchange/jmorgan/Drafts/ecblank.gif otrs-bounces@otrs.org ________________________________ http://otrsbox/otrs/index.pl?Action=AdminEmail http://otrsbox/otrs/index.pl?Action=AdminEmail ? On Thu, Oct 22, 2009 at 2:35 PM, mailto:MMoj@timocom.com > wrote: Not really. Lets say, one of the webservers are down for maintenance and are not avaible for lets say 2 hours. Then an administrator or my boss himselfe want to annouce this to every agent using otrs. Therefore I would like to have a modul or an Menu Item where this notifications are announced in OTRS and every announce is log. Mit freundlichen Grüßen / Kind regards Markus Moj IT Infrastructure & Services TimoCom Soft- und Hardware GmbH In der Steele 2 D-40599 Düsseldorf Tel: +49 211 88 26 80 14 Fax: +49 211 88 26 70 14 eMail: MMoj@TimoCom.com www.TimoCom.com http://www.timocom.com/ Geschäftsführer: Jens Thiermann, Gunther Matzaitis Amtsgericht Düsseldorf, HRB 34489 Inactive hide details for Marco Vannini ---22.10.2009 14:31:26---Setting something like RewriteEngine ONhttp://mail.vernet.net.au/exchange/jmorgan/Drafts/graycol.gif Marco Vannini ---22.10.2009 14:31:26---Setting something like RewriteEngine ON http://mail.vernet.net.au/exchange/jmorgan/Drafts/ecblank.gif From: http://mail.vernet.net.au/exchange/jmorgan/Drafts/ecblank.gif Marco Vannini mailto:marco.vannini@gmail.com > http://mail.vernet.net.au/exchange/jmorgan/Drafts/ecblank.gif To: http://mail.vernet.net.au/exchange/jmorgan/Drafts/ecblank.gif "User questions and discussions about OTRS." mailto:otrs@otrs.org > http://mail.vernet.net.au/exchange/jmorgan/Drafts/ecblank.gif Date: http://mail.vernet.net.au/exchange/jmorgan/Drafts/ecblank.gif 22.10.2009 14:31 http://mail.vernet.net.au/exchange/jmorgan/Drafts/ecblank.gif Subject: http://mail.vernet.net.au/exchange/jmorgan/Drafts/ecblank.gif Re: [otrs] Is it possible to announce server maintenance to all agents in otrs? http://mail.vernet.net.au/exchange/jmorgan/Drafts/ecblank.gif Sent by: http://mail.vernet.net.au/exchange/jmorgan/Drafts/ecblank.gif otrs-bounces@otrs.org mailto:otrs-bounces@otrs.org ________________________________ Setting something like RewriteEngine ON RewriteLog logs/rewrite.log RewriteLogLevel 0 RewriteCond %{REQUEST_URI} /otrs/index.pl http://index.pl/ RewriteRule ^.*$ /outoforderforagent.html in apache and simply restart it ? On Thu, Oct 22, 2009 at 2:22 PM, mailto:MMoj@timocom.com > wrote: Hey Ppl, I have a technical problem and don´t really know how to solve it. My Boss want a function or a module that administrators or himself can announce server maintenance or problems with the network or issues which have to be known by all agents. I thought I might get things done by using the Agent Info module, but it is not working how my Boss would like to it to work. Any suggestions how to solve such a problem or any help where to get a feature like this? Mit freundlichen Grüßen / Kind regards Markus Moj IT Infrastructure & Services TimoCom Soft- und Hardware GmbH In der Steele 2 D-40599 Düsseldorf Tel: +49 211 88 26 80 14 Fax: +49 211 88 26 70 14 eMail: MMoj@TimoCom.com www.TimoCom.com http://www.timocom.com/ Geschäftsführer: Jens Thiermann, Gunther Matzaitis Amtsgericht Düsseldorf, HRB 34489 --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ http://www.otrs.com/en/support/enterprise-subscription/ --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ http://www.otrs.com/en/support/enterprise-subscription/ --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ http://www.otrs.com/en/support/enterprise-subscription/ --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ [attachment "graycol.gif" deleted by Markus Moj/timocom] [attachment "ecblank.gif" deleted by Markus Moj/timocom] --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/

MMoj＠timocom.com

9:56 a.m.

New subject: Is it possible to announce server maintenance to all agents in otrs?

Sure it does, but there are the news from the OTRS website. So your point is to point to a local html / rss file to display it in the system? Mit freundlichen Grüßen / Kind regards Markus Moj IT Infrastructure & Services TimoCom Soft- und Hardware GmbH In der Steele 2 D-40599 Düsseldorf Tel: +49 211 88 26 80 14 Fax: +49 211 88 26 70 14 eMail: MMoj@TimoCom.com www.TimoCom.com Geschäftsführer: Jens Thiermann, Gunther Matzaitis Amtsgericht Düsseldorf, HRB 34489 From: "James Morgan" To: "User questions and discussions about OTRS." Date: 23.10.2009 11:44 Subject: Re: [otrs] Is it possible to announce server maintenance to all agents in otrs? Sent by: otrs-bounces@otrs.org Can't remember, but doesn't the dashboard have an RSS feed reader? Maybe you could publish your notices as RSS and use that? ________________________________ From: otrs-bounces@otrs.org on behalf of MMoj@timocom.com Sent: Fri 23/10/2009 8:07 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Is it possible to announce server maintenance to all agents in otrs? We are using IBM Lotus Notes and Sametime, but my boss wants something like the "Upcoming Events" box on the right side of OTRS. Now I am looking for a way to enable such a feature if possible. Mit freundlichen Grüßen / Kind regards Markus Moj IT Infrastructure & Services TimoCom Soft- und Hardware GmbH In der Steele 2 D-40599 Düsseldorf Tel: +49 211 88 26 80 14 Fax: +49 211 88 26 70 14 eMail: MMoj@TimoCom.com www.TimoCom.com Geschäftsführer: Jens Thiermann, Gunther Matzaitis Amtsgericht Düsseldorf, HRB 34489 Inactive hide details for "James Morgan" ---22.10.2009 15:01:35---Depends how tricky you want to be about it. You could start < http://mail.vernet.net.au/exchange/jmorgan/Drafts/graycol.gif> "James Morgan" ---22.10.2009 15:01:35---Depends how tricky you want to be about it. You could start at the cheapest possible end and run OT http://mail.vernet.net.au/exchange/jmorgan/Drafts/ecblank.gif From: < http://mail.vernet.net.au/exchange/jmorgan/Drafts/ecblank.gif> "James Morgan" http://mail.vernet.net.au/exchange/jmorgan/Drafts/ecblank.gif To: < http://mail.vernet.net.au/exchange/jmorgan/Drafts/ecblank.gif> "User questions and discussions about OTRS." http://mail.vernet.net.au/exchange/jmorgan/Drafts/ecblank.gif Date: < http://mail.vernet.net.au/exchange/jmorgan/Drafts/ecblank.gif> 22.10.2009 15:01 http://mail.vernet.net.au/exchange/jmorgan/Drafts/ecblank.gif Subject: < http://mail.vernet.net.au/exchange/jmorgan/Drafts/ecblank.gif> Re: [otrs] Is it possible to announce server maintenance to all agents in otrs? http://mail.vernet.net.au/exchange/jmorgan/Drafts/ecblank.gif Sent by: < http://mail.vernet.net.au/exchange/jmorgan/Drafts/ecblank.gif> otrs-bounces@otrs.org ________________________________ Depends how tricky you want to be about it. You could start at the cheapest possible end and run OTRS inside of a frameset with the top frame for your announcements with a meta refresh tag. From there you could move up to editing the template to put it at the top of the screen. You could even write some Perl to do it. That said, I think you'll find the best solution is something you can run independantly of OTRS. Maybe an instant messenger service like Jabber running on the client machines could do the job for you? ________________________________ From: otrs-bounces@otrs.org on behalf of MMoj@timocom.com Sent: Thu 22/10/2009 11:44 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Is it possible to announce server maintenance to all agents in otrs? Thats the way I wanted to solve it, but you know, somethimes that is not enough to make announcements by e-mail out of OTRS. Maybe someone has a module/feature scripted which does something like a pop up or a box in the dashboard where all upcoming events for maintenance are listed in one view. Mit freundlichen Grüßen / Kind regards Markus Moj IT Infrastructure & Services TimoCom Soft- und Hardware GmbH In der Steele 2 D-40599 Düsseldorf Tel: +49 211 88 26 80 14 Fax: +49 211 88 26 70 14 eMail: MMoj@TimoCom.com www.TimoCom.com Geschäftsführer: Jens Thiermann, Gunther Matzaitis Amtsgericht Düsseldorf, HRB 34489 Inactive hide details for Marco Vannini ---22.10.2009 14:41:32---http://otrsbox/otrs/index.pl?Action=AdminEmail ? On Thu, Oct 2< http://mail.vernet.net.au/exchange/jmorgan/Drafts/graycol.gif> Marco Vannini ---22.10.2009 14:41:32---http://otrsbox/otrs/index.pl?Action=AdminEmail ? On Thu, Oct 22, 2009 at 2:35 PM, http://mail.vernet.net.au/exchange/jmorgan/Drafts/ecblank.gif From: http://mail.vernet.net.au/exchange/jmorgan/Drafts/ecblank.gif Marco Vannini http://mail.vernet.net.au/exchange/jmorgan/Drafts/ecblank.gif To: http://mail.vernet.net.au/exchange/jmorgan/Drafts/ecblank.gif "User questions and discussions about OTRS." http://mail.vernet.net.au/exchange/jmorgan/Drafts/ecblank.gif Date: http://mail.vernet.net.au/exchange/jmorgan/Drafts/ecblank.gif 22.10.2009 14:41 http://mail.vernet.net.au/exchange/jmorgan/Drafts/ecblank.gif Subject: http://mail.vernet.net.au/exchange/jmorgan/Drafts/ecblank.gif Re: [otrs] Is it possible to announce server maintenance to all agents in otrs? http://mail.vernet.net.au/exchange/jmorgan/Drafts/ecblank.gif Sent by: http://mail.vernet.net.au/exchange/jmorgan/Drafts/ecblank.gif otrs-bounces@otrs.org ________________________________ http://otrsbox/otrs/index.pl?Action=AdminEmail < http://otrsbox/otrs/index.pl?Action=AdminEmail> ? On Thu, Oct 22, 2009 at 2:35 PM,

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Hey Ppl, I have a technical problem and don´t really know how to solve it. My Boss want a function or a module that administrators or himself can announce server maintenance or problems with the network or issues which have to be known by all agents. I thought I might get things done by using the Agent Info module, but it is not working how my Boss would like to it to work. Any suggestions how to solve such a problem or any help where to get a feature like this? Mit freundlichen Grüßen / Kind regards Markus Moj IT Infrastructure & Services TimoCom Soft- und Hardware GmbH In der Steele 2 D-40599 Düsseldorf Tel: +49 211 88 26 80 14 Fax: +49 211 88 26 70 14 eMail: MMoj@TimoCom.com www.TimoCom.com http://www.timocom.com/ Geschäftsführer: Jens Thiermann, Gunther Matzaitis Amtsgericht Düsseldorf, HRB 34489 --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs < http://lists.otrs.org/pipermail/otrs> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs < http://lists.otrs.org/cgi-bin/listinfo/otrs> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ < http://www.otrs.com/en/support/enterprise-subscription/> --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs < http://lists.otrs.org/pipermail/otrs> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs < http://lists.otrs.org/cgi-bin/listinfo/otrs> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ < http://www.otrs.com/en/support/enterprise-subscription/> --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs < http://lists.otrs.org/pipermail/otrs> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs < http://lists.otrs.org/cgi-bin/listinfo/otrs> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ < http://www.otrs.com/en/support/enterprise-subscription/> --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ [attachment "graycol.gif" deleted by Markus Moj/timocom] [attachment "ecblank.gif" deleted by Markus Moj/timocom] --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ [attachment "graycol.gif" deleted by Markus Moj/timocom] [attachment "ecblank.gif" deleted by Markus Moj/timocom] --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/

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James Morgan
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MMoj＠timocom.com