Hello, Basically what you need to do is to create the set of categories with permissions into the different groups you want to access the Knowledge. For example create Category FAQ 1 and add assign it to groups for queues A--M and so on. To bring access to the module, just give them ro acces into faq group. Regards. 2014-08-29 11:28 GMT-06:00 Brian van Veen :

Hello List!

I need help on the following: We want to create multiple knowledge bases, but don`t know how. As an example I want to use FAQ1 for queues A till M and FAQ2 for queues N till Z. Can this be done? If so, please explain.

Thanks in advance!

Best Regards,

*Brian van Veen*

E-mail: bve@nakamobile.com Mobile: +44 7937 950 860 <%2B44%207937%2095%200005> Office: +41 81 511 5700

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