Hi, On 15.02.2010, at 17:00, Graeme Brough wrote:

$Self->{ScriptAlias} = 'otrs/bin/cgi-bin/';

this is just the script alias that you put into your browser, not the real path where your scripts are located. A usual setup in an other directory than /opt/otrs should ahve these config in Config.pm $Self->{Home} = '/home/www/domain.name/otrs'; And some changes in the Apache2 OTRS configuration in /etc/apache2/conf.d/otrs.conf or wherever this is stored on your machine. Nils Leideck -- Nils Leideck Senior Consultant nils.leideck@leidex.net nils.leideck@otrs.com http://webint.cryptonode.de / a Fractal project CU @ CeBIT 2010 in Hannover, Germany and get to know more about OTRS at booth no. C37 in hall 2 from March 2-6, 2010!