Hi, we made an open source add on that can help you on that. Please test it before putting in production environment: http://complemento.net.br/works/download-queue-and-services/ You just need to fill up the form and the package goes to your email. Regards, Ronaldo Richieri 2016-07-21 16:27 GMT-03:00 Jesus Rivera :

But I thought it was easier , for example There is a camp already habilité I called Service , is a drop-down list and thought that could be activated from the section Services ?

Go ACL did not know you could do that , although I do not understand much ACLs , thanks investigare

On 21/07/16 15:22, Leonardo Certuche wrote:

Hello,

Take a look at the admin manual, you can do that using ACLs: https://otrs.github.io/doc/manual/admin/stable/en/html/customization.html https://otrs.github.io/doc/manual/admin/stable/en/html/customization.html

On 21 July 2016 at 14:15, Jesus Rivera wrote:

...

Good afternoon , the query is simple, as I manage to activate and associated services queue ?

Greatly appreciate the help they can provide .

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs

-- Ronaldo Richieri (11) 97097-7737

Good morning, continued configuring services cola, but download a good complement associating services with tails, default services are associated with users, there may be a way to change this more simply, because although the add associates, even with no achievement configure ACL services are deployed. Services are activated only if they are associated with users. Much appreciate the help! On 22/07/16 12:14, Jesus Rivera wrote:

Excellent! Thank you very much for the contribution! I'm already testing that module and allows me to relate to the services queues! But one last question Can I enable the creation of tickets to me this relationship appears? That is, when you select the queues, me all the services associated with that queue appear?

On 21/07/16 18:08, Ronaldo Richieri wrote:

...

Hi, we made an open source add on that can help you on that.

Please test it before putting in production environment:

http://complemento.net.br/works/download-queue-and-services/

You just need to fill up the form and the package goes to your email.

Regards,

Ronaldo Richieri

2016-07-21 16:27 GMT-03:00 Jesus Rivera mailto:jriverar@anzoategui.gob.ve>:

But I thought it was easier , for example There is a camp already habilité I called Service , is a drop-down list and thought that could be activated from the section Services ? Go ACL did not know you could do that , although I do not understand much ACLs , thanks investigare

On 21/07/16 15:22, Leonardo Certuche wrote:

...

Hello,

Take a look at the admin manual, you can do that using ACLs: https://otrs.github.io/doc/manual/admin/stable/en/html/customization.html

On 21 July 2016 at 14:15, Jesus Rivera wrote:

Good afternoon , the query is simple, as I manage to activate and associated services queue ?

Greatly appreciate the help they can provide .

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage:http://otrs.org/ Archive:http://lists.otrs.org/pipermail/otrs To unsubscribe:http://lists.otrs.org/mailman/listinfo/otrs

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs

-- Ronaldo Richieri (11) 97097-7737

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage:http://otrs.org/ Archive:http://lists.otrs.org/pipermail/otrs To unsubscribe:http://lists.otrs.org/mailman/listinfo/otrs

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs