OTRS 1.0RC3 on Apache 2.0
Hey,
I'm trying to get OTRS to work with this config (not yet production Server):
Apache/2.0.44 (Unix) mod_perl/1.99_08 Perl/v5.8.0 mod_ssl/2.0.44 OpenSSL/0.9.6b DAV/2
on Redhat 7.2
I started testing with mod_perl and the startupscript as delivered in RC3
and get the following error:
------
[Wed Feb 05 11:16:46 2003] [error] 14386: ModPerl::Registry: Died at /opt/otrs/Kernel/cpan-lib/CGI/Carp.pm line 301.
------
then I took out the line:
#Perlrequire /opt/otrs/scripts/apache2-perl-startup.pl
got this error:
------
14402: ModPerl::Registry: Can't locate Kernel/Config.pm in @INC (@INC contains: //../../Kernel/cpan-lib //../.. /usr/local/lib/perl5/5.8.0/i686-linux /usr/local/lib/perl5/5.8.0 /usr/local/lib/perl5/site_perl/5.8.0/i686-linux /usr/local/lib/perl5/site_perl/5.8.0 /usr/local/lib/perl5/site_perl .) at /opt/otrs/bin/cgi-bin/index.pl line 51.
BEGIN failed--compilation aborted at /opt/otrs/bin/cgi-bin/index.pl line 51.
------
then I took out the mod perl part:
Hi Gregor, On Wed, Feb 05, 2003 at 09:23:01AM -0800, Gregor wrote:
I started testing with mod_perl and the startupscript as delivered in RC3
and get the following error: ------ [Wed Feb 05 11:16:46 2003] [error] 14386: ModPerl::Registry: Died at /opt/otrs/Kernel/cpan-lib/CGI/Carp.pm line 301. ------
then I took out the line: #Perlrequire /opt/otrs/scripts/apache2-perl-startup.pl
got this error: ------ 14402: ModPerl::Registry: Can't locate Kernel/Config.pm in @INC (@INC contains: //../../Kernel/cpan-lib //../.. /usr/local/lib/perl5/5.8.0/i686-linux /usr/local/lib/perl5/5.8.0 /usr/local/lib/perl5/site_perl/5.8.0/i686-linux /usr/local/lib/perl5/site_perl/5.8.0 /usr/local/lib/perl5/site_perl .) at /opt/otrs/bin/cgi-bin/index.pl line 51. BEGIN failed--compilation aborted at /opt/otrs/bin/cgi-bin/index.pl line 51. ------
You need to copy "cp Kernel/Config.pm.dist Kernel/Config.pm" and "cd Kernel/Config/ for foo in *.dist; do cp $foo `basename $foo .dist`; done" (see INSTALL).
then I took out the mod perl part:
SetHandler perl-script PerlHandler ModPerl::Registry Options +ExecCGI PerlOptions +ParseHeaders </Location> got this error:
------- Died at /opt/otrs/bin/cgi-bin/../../Kernel/System/Log.pm line 60. -------
Yes, the "Kernel/Config.pm" is missing. PS: Try it to get it working with plain CGI. If the system is working try to use mod_perl2. PS: It would be nice if we get feedback about OTRS and mod_perl2. :) Thanks!
Gregor
Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- nohl: 10:21pm up 105 days, 58 min, 6 users, load average: 0.29, 0.20, 0.18
Hi Gregor,
On Wed, Feb 05, 2003 at 09:23:01AM -0800, Gregor wrote:
I started testing with mod_perl and the startupscript as delivered in RC3
and get the following error: ------ [Wed Feb 05 11:16:46 2003] [error] 14386: ModPerl::Registry: Died at /opt/otrs/Kernel/cpan-lib/CGI/Carp.pm line 301. ------
then I took out the line: #Perlrequire /opt/otrs/scripts/apache2-perl-startup.pl
got this error: ------ 14402: ModPerl::Registry: Can't locate Kernel/Config.pm in @INC (@INC contains: //../../Kernel/cpan-lib //../.. /usr/local/lib/perl5/5.8.0/i686-linux /usr/local/lib/perl5/5.8.0 /usr/local/lib/perl5/site_perl/5.8.0/i686-linux /usr/local/lib/perl5/site_perl/5.8.0 /usr/local/lib/perl5/site_perl .) at /opt/otrs/bin/cgi-bin/index.pl line 51. BEGIN failed--compilation aborted at /opt/otrs/bin/cgi-bin/index.pl line
I did all that:
[root@otrs otrs]# ls -all Kernel/
total 68
drwxrwxrwx 8 root root 4096 Feb 5 15:44 .
drwxrwxrwx 8 otrs otrs 4096 Feb 5 12:36 ..
drwxrwxrwx 2 root root 4096 Feb 4 20:00 Config
-rwxrwxrwx 1 root root 4188 Feb 5 15:44 Config.pm
-rwxrwxrwx 1 root root 4188 Jan 3 08:24 Config.pm.dist
-rwxrwxrwx 1 root root 4174 Feb 4 20:00 Config.pm.orig
drwxrwxrwx 9 root root 4096 Feb 4 22:40 cpan-lib
drwxrwxrwx 2 root root 4096 Feb 3 15:40 Language
-rwxrwxrwx 1 root root 9970 Jan 10 15:33 Language.pm
drwxrwxrwx 2 root root 4096 Feb 3 15:40 Modules
drwxrwxrwx 5 root root 4096 Feb 3 15:40 Output
drwxrwxrwx 10 root root 4096 Feb 5 12:28 System
[root@otrs otrs]# ls -all Kernel/Config
total 88
drwxrwxrwx 2 root root 4096 Feb 4 20:00 .
drwxrwxrwx 8 root root 4096 Feb 5 15:44 ..
-rwxrwxrwx 1 root root 51073 Feb 3 14:08 Defaults.pm
-rwxrwxrwx 1 root root 1073 Feb 5 15:47 GenericAgent.pm
-rwxrwxrwx 1 root root 1073 Jan 5 05:59 GenericAgent.pm.dist
-rwxrwxrwx 1 root root 3399 Jan 27 10:47
GenericAgent.pm.examples
-rwxrwxrwx 1 root root 1761 Jan 3 08:16
ModulesCustomerPanel.pm
-rwxrwxrwx 1 root root 1178 Jan 3 08:16 ModulesCustom.pm
-rwxrwxrwx 1 root root 1687 Jan 3 08:16 Modules.pm
Still get this:
[Wed Feb 05 15:44:42 2003] [error] [client 192.168.0.150] Died at
/opt/otrs/bin/cgi-bin/../../Kernel/System/Log.pm line 60.
Any other idea?
Thank you.
----- Original Message -----
From: "Martin Edenhofer"
------
You need to copy "cp Kernel/Config.pm.dist Kernel/Config.pm" and "cd Kernel/Config/ for foo in *.dist; do cp $foo `basename $foo .dist`; done" (see INSTALL).
then I took out the mod perl part:
SetHandler perl-script PerlHandler ModPerl::Registry Options +ExecCGI PerlOptions +ParseHeaders </Location> got this error:
------- Died at /opt/otrs/bin/cgi-bin/../../Kernel/System/Log.pm line 60. -------
Yes, the "Kernel/Config.pm" is missing.
PS: Try it to get it working with plain CGI. If the system is working try to use mod_perl2.
PS: It would be nice if we get feedback about OTRS and mod_perl2. :) Thanks!
Gregor
Martin
-- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- nohl: 10:21pm up 105 days, 58 min, 6 users, load average: 0.29, 0.20, 0.18 _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Hi Gregor, On Wed, Feb 05, 2003 at 01:49:25PM -0800, Gregor wrote:
[Wed Feb 05 15:44:42 2003] [error] [client 192.168.0.150] Died at /opt/otrs/bin/cgi-bin/../../Kernel/System/Log.pm line 60.
Any other idea?
Oh ok. Stop the webserver. Type 'ipcs' and remove all "Shared Memory Segments" with "ipcrm <shmid>". Then start the webserver and try it again. Is it working? PS: Is "bin/CheckDB.pl" working? Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- Noch 221 Tage bis zum Gäubodenvolksfest! ;-)
I have to apologize, it was the Database! I'm sorry to waste your time :) Here first feedback: I'm now running OTRS on Apache 2.0 with mod_perl2 perl 5.8 and MySQL 4.0. Simple CGI mode runs perfect! When I enable mod_perl2 as decribed in the Docu the pages come up , but it looks like any interaction with the DB hangs. For example right on the login page after I hit LOGIN it simply hangs for 5 minutes nothing in the error log sadly. Thank you so much for all your help! Gregor
I enabled debugging and get the following error: [Wed Feb 5 19:07:29 2003][Error][Kernel::System::AuthSession::IPC::WriteSHM][79] Can't write session data. Max. size (180224 Bytes) of SessionData reached! Drop old sessions! [Wed Feb 5 19:07:29 2003][Debug][ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_ 2epl::handler][603] Global handle stopped. Now I know it sounds easy, but I chmoded the complete /opt/otrs to 777 Another interesting fact: When I call the installer.pl I get Kernel/Config.pm isn't writable. But the directory as well as the Config.pm are owned by nobody and chmodded to 777 Last thing: Look at the weird group the logfile is owned by: -rw-rw-r-- 1 nobody 4294967295 40011 Feb 5 19:36 /tmp/otrs.log Can anybody see something from this? Again, the simple CGI version works totally fine. Thanks
Another interesting fact: When I call the installer.pl I get Kernel/Config.pm isn't writable.
ehh...i had the same problem. i wasn't sure it was a bug or me doing something wrong, so i didn't report it. every time i got that error i would open Config.pm in vi, :wq, and then retry installer.pl and it would work. but i had to do that every single time. i also tried chmod and chown to give full privilages to Config.pm, but it never made a difference. I really have no idea why opening/closing the file worked, but it did. dunno if that helps. Jon.
I just build mod_perl2 from the CVS but no change so I enabled PerlTrace. I'm pretty bad at perl so maybe sombody can see whats wrong here: modperl_filter_add_connection: no InputFilter handlers configured (connection) modperl_filter_add_connection: no OutputFilter handlers configured (connection) modperl_callback_run_handlers: no PerlProcessConnectionHandler handlers configured () modperl_callback_run_handlers: no PerlProcessConnectionHandler handlers configured () modperl_config_req_new: 0x8cb5f28 modperl_callback_run_handlers: no PerlPostReadRequestHandler handlers configured (/otrs/installer.pl) modperl_config_dir_new: 0x8cb6a80 modperl_config_dir_merge: basev==0x814d468, addv==0x81297e0 modperl_callback_run_handlers: no PerlTransHandler handlers configured (/otrs/installer.pl) modperl_config_dir_new: 0x8cb9420 modperl_config_dir_merge: basev==0x814d468, addv==0x81297e0 modperl_callback_run_handlers: no PerlHeaderParserHandler handlers configured (/otrs/installer.pl) modperl_callback_run_handlers: no PerlAccessHandler handlers configured (/otrs/installer.pl) modperl_callback_run_handlers: no PerlTypeHandler handlers configured (/otrs/installer.pl) modperl_callback_run_handlers: no PerlFixupHandler handlers configured (/otrs/installer.pl) modperl_filter_add_request: no OutputFilter handlers configured (/otrs/installer.pl) modperl_filter_add_request: no InputFilter handlers configured (/otrs/installer.pl) modperl_env_request_populate: populating environment for /otrs/installer.pl modperl_ptr2obj: sv_setref_pv(Apache::RequestRec, 0x8cb52a0) modperl_io_handle_tie: tie *STDOUT(0x82202f8) => Apache::RequestRec, REFCNT=2 modperl_ptr2obj: sv_setref_pv(Apache::RequestRec, 0x8cb52a0) modperl_io_handle_tie: tie *STDIN(0x8220274) => Apache::RequestRec, REFCNT=2 modperl_ptr2obj: sv_setref_pv(Apache::RequestRec, 0x8cb52a0) modperl_callback_run_handlers: running 1 PerlResponseHandler handlers MpHandler flags dump (ModPerl::Registry): Parsed Off Method Off Object Off Anon Off Autoload Off Dynamic Off modperl_handler_resolve: handler ModPerl::Registry was not compiled at startup, attempting to resolve using server conf pool 0x8100c70 modperl_mgv_resolve: package ModPerl::Registry not defined, attempting to load modperl_mgv_resolve: loaded ModPerl::Registry package modperl_mgv_resolve: found `handler' in class `ModPerl::Registry' as a method [Thu Feb 6 12:25:07 2003] installer.pl: Variable "$Debug" will not stay shared at /opt/otrs/bin/cgi-bin/installer.pl line 129. [Thu Feb 6 12:25:07 2003] installer.pl: Variable "$Debug" will not stay shared at /opt/otrs/bin/cgi-bin/installer.pl line 147. Debug: Config.pm ->Get('YesNoOptions') --> HASH(0x8d16be8) Debug: Config.pm ->Get('YesNoOptions') --> HASH(0x8d16be8) Debug: Config.pm ->Get('YesNoOptions') --> HASH(0x8d16be8) Debug: Config.pm ->Get('YesNoOptions') --> HASH(0x8d16be8) Debug: Config.pm ->Get('DefaultUsedLanguages') --> HASH(0x8d16470) Debug: Config.pm ->Get('DefaultUsedLanguages') --> HASH(0x8d16470) Debug: Config.pm ->Get('SystemID') --> 10 Debug: Config.pm ->Get('LogModule') --> Kernel::System::Log::File Debug: Config.pm ->Get('LogModule::LogFile') --> /tmp/otrs.log Debug: Config.pm ->Get('SystemID') --> 10 Debug: Config.pm ->Get('MaxFileUpload') --> 5242880 Debug: Config.pm ->Get('DefaultUsedLanguages') --> HASH(0x8d16470) Debug: Config.pm ->Get('DefaultTheme') --> Standard Debug: Config.pm ->Get('HighlightAge1') --> 1440 Debug: Config.pm ->Get('HighlightAge2') --> 2880 Debug: Config.pm ->Get('HighlightColor1') --> orange Debug: Config.pm ->Get('HighlightColor2') --> red Debug: Config.pm ->Get('Home') --> /opt/otrs Debug: Config.pm ->Get('TemplateDir') --> /opt/otrs/Kernel/Output Debug: Config.pm ->Get('SecureMode') --> 0 Error: Config.pm No value for 'SecureMode' in Config.pm found! Debug: Config.pm ->Get('DefaultUsedLanguages') --> HASH(0x8d16470) Debug: Config.pm ->Get('DefaultTheme') --> Standard Debug: Config.pm ->Get('HighlightAge1') --> 1440 Debug: Config.pm ->Get('HighlightAge2') --> 2880 Debug: Config.pm ->Get('HighlightColor1') --> orange Debug: Config.pm ->Get('HighlightColor2') --> red Debug: Config.pm ->Get('Home') --> /opt/otrs Debug: Config.pm ->Get('TemplateDir') --> /opt/otrs/Kernel/Output Debug: Config.pm ->Get('WriteNewTranslationFile') --> Error: Config.pm No value for 'WriteNewTranslationFile' in Config.pm found! Debug: Config.pm ->Get('WriteNewTranslationFile') --> Error: Config.pm No value for 'WriteNewTranslationFile' in Config.pm found! modperl_callback_run_handlers: ModPerl::Registry returned 0 modperl_io_handle_untie: untie *STDOUT(0x82202f8), REFCNT=2 modperl_io_handle_untie: untie *STDIN(0x8220274), REFCNT=2 modperl_wbucket_pass: buffer length=2906 modperl_callback_run_handlers: no PerlLogHandler handlers configured (/otrs/installer.pl) modperl_callback_run_handlers: no PerlCleanupHandler handlers configured (/otrs/installer.pl) modperl_config_req_new: 0x8cb9f38 modperl_perl_ids_get: uid=99, euid=99, gid=-1, egid=1077671696 modperl_callback_run_handlers: no PerlChildInitHandler handlers configured () Thanks
Hi Gregor, On Thu, Feb 06, 2003 at 10:31:16AM -0800, Gregor wrote:
I just build mod_perl2 from the CVS but no change so I enabled PerlTrace. I'm pretty bad at perl so maybe sombody can see whats wrong here:
Cool ... :)
modperl_filter_add_connection: no InputFilter handlers configured (connection) modperl_filter_add_connection: no OutputFilter handlers configured (connection) modperl_callback_run_handlers: no PerlProcessConnectionHandler handlers configured () [...]
This look ok. It's the installer.pl. Can you send the trace of the "hanging" index.pl? Thanks! Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- Noch 220 Tage bis zum Gäubodenvolksfest! ;-)
Hey, the funny thing with the installer.pl is it can not write to the Config.pm its telling me. Anyway: Here the index.pl when I use type in the username and password and hit LOGIN.: Its creating a loop with this output: modperl_filter_add_connection: no InputFilter handlers configured (connection) modperl_filter_add_connection: no OutputFilter handlers configured (connection) modperl_callback_run_handlers: no PerlProcessConnectionHandler handlers configured () modperl_callback_run_handlers: no PerlProcessConnectionHandler handlers configured () modperl_config_req_new: 0x8ca51f8 modperl_callback_run_handlers: no PerlPostReadRequestHandler handlers configured (/otrs/index.pl) modperl_config_dir_new: 0x8ca5f60 modperl_config_dir_merge: basev==0x814b460, addv==0x8c892a8 modperl_callback_run_handlers: no PerlTransHandler handlers configured (/otrs/index.pl) modperl_config_dir_new: 0x8ca88c8 modperl_config_dir_merge: basev==0x814b460, addv==0x8c892a8 modperl_callback_run_handlers: no PerlHeaderParserHandler handlers configured (/otrs/index.pl) modperl_callback_run_handlers: no PerlAccessHandler handlers configured (/otrs/index.pl) modperl_callback_run_handlers: no PerlTypeHandler handlers configured (/otrs/index.pl) modperl_callback_run_handlers: no PerlFixupHandler handlers configured (/otrs/index.pl) modperl_filter_add_request: no OutputFilter handlers configured (/otrs/index.pl) modperl_filter_add_request: no InputFilter handlers configured (/otrs/index.pl) modperl_env_request_populate: populating environment for /otrs/index.pl modperl_ptr2obj: sv_setref_pv(Apache::RequestRec, 0x8ca4570) modperl_io_handle_tie: tie *STDOUT(0x83acf98) => Apache::RequestRec, REFCNT=2 modperl_ptr2obj: sv_setref_pv(Apache::RequestRec, 0x8ca4570) modperl_io_handle_tie: tie *STDIN(0x83acf14) => Apache::RequestRec, REFCNT=2 modperl_ptr2obj: sv_setref_pv(Apache::RequestRec, 0x8ca4570) modperl_callback_run_handlers: running 1 PerlResponseHandler handlers MpHandler flags dump (ModPerl::Registry): Parsed Off Method Off Object Off Anon Off Autoload Off Dynamic Off modperl_handler_resolve: handler ModPerl::Registry was not compiled at startup, attempting to resolve using server conf pool 0x8100c70 modperl_mgv_resolve: package ModPerl::Registry not defined, attempting to load modperl_mgv_resolve: loaded ModPerl::Registry package modperl_mgv_resolve: found `handler' in class `ModPerl::Registry' as a method ERROR: OTRS-CGI-10 Perl: 5.8.0 OS: linux Time: Thu Feb 6 15:35:09 2003 Message: Can't write session data. Max. size (180224 Bytes) of SessionData reached! Drop old sessions! Traceback (28260): Module: Kernel::System::AuthSession::IPC::WriteSHM Line: 79 Module: Kernel::System::AuthSession::IPC::CreateSessionID Line: 293 Module: Kernel::System::AuthSession::CreateSessionID Line: 67 Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler Line: 224 Module: (eval) Line: 195 Module: ModPerl::RegistryCooker::run Line: 195 Module: ModPerl::RegistryCooker::default_handler Line: 165 Module: ModPerl::Registry::handler Line: 16 modperl_callback_run_handlers: ModPerl::Registry returned 0 modperl_io_handle_untie: untie *STDOUT(0x83acf98), REFCNT=2 modperl_io_handle_untie: untie *STDIN(0x83acf14), REFCNT=2 modperl_config_req_new: 0x8cad380 modperl_callback_run_handlers: no PerlPostReadRequestHandler handlers configured (/otrs/index.pl) modperl_config_dir_new: 0x8caa430 modperl_config_dir_merge: basev==0x814b460, addv==0x8c892a8 modperl_callback_run_handlers: no PerlTransHandler handlers configured (/otrs/index.pl) modperl_config_dir_new: 0x8d1c2a8 modperl_config_dir_merge: basev==0x814b460, addv==0x8c892a8 modperl_callback_run_handlers: no PerlHeaderParserHandler handlers configured (/otrs/index.pl) modperl_callback_run_handlers: no PerlAccessHandler handlers configured (/otrs/index.pl) modperl_callback_run_handlers: no PerlTypeHandler handlers configured (/otrs/index.pl) modperl_callback_run_handlers: no PerlFixupHandler handlers configured (/otrs/index.pl) modperl_filter_add_request: no OutputFilter handlers configured (/otrs/index.pl) modperl_filter_add_request: no InputFilter handlers configured (/otrs/index.pl) modperl_env_request_populate: populating environment for /otrs/index.pl modperl_ptr2obj: sv_setref_pv(Apache::RequestRec, 0x8cacf78) modperl_io_handle_tie: tie *STDOUT(0x83acf98) => Apache::RequestRec, REFCNT=2 modperl_ptr2obj: sv_setref_pv(Apache::RequestRec, 0x8cacf78) modperl_io_handle_tie: tie *STDIN(0x83acf14) => Apache::RequestRec, REFCNT=2 modperl_ptr2obj: sv_setref_pv(Apache::RequestRec, 0x8cacf78) modperl_callback_run_handlers: running 1 PerlResponseHandler handlers MpHandler flags dump (ModPerl::Registry): Parsed On Method On Object Off Anon Off Autoload On Dynamic Off ERROR: OTRS-CGI-10 Perl: 5.8.0 OS: linux Time: Thu Feb 6 15:35:09 2003 Message: Can't write session data. Max. size (180224 Bytes) of SessionData reached! Drop old sessions! Traceback (28260): Module: Kernel::System::AuthSession::IPC::WriteSHM Line: 79 Module: Kernel::System::AuthSession::IPC::CreateSessionID Line: 293 Module: Kernel::System::AuthSession::CreateSessionID Line: 67 Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler Line: 224 Module: (eval) Line: 195 Module: ModPerl::RegistryCooker::run Line: 195 Module: ModPerl::RegistryCooker::default_handler Line: 165 Module: ModPerl::Registry::handler Line: 16 modperl_callback_run_handlers: ModPerl::Registry returned 0 modperl_io_handle_untie: untie *STDOUT(0x83acf98), REFCNT=2 modperl_io_handle_untie: untie *STDIN(0x83acf14), REFCNT=2 modperl_config_req_new: 0x8d7c398 modperl_callback_run_handlers: no PerlPostReadRequestHandler handlers configured (/otrs/index.pl) modperl_config_dir_new: 0x8d88390 modperl_config_dir_merge: basev==0x814b460, addv==0x8c892a8 modperl_callback_run_handlers: no PerlTransHandler handlers configured (/otrs/index.pl) modperl_config_dir_new: 0x8d88b48 modperl_config_dir_merge: basev==0x814b460, addv==0x8c892a8 modperl_callback_run_handlers: no PerlHeaderParserHandler handlers configured (/otrs/index.pl) modperl_callback_run_handlers: no PerlAccessHandler handlers configured (/otrs/index.pl) modperl_callback_run_handlers: no PerlTypeHandler handlers configured (/otrs/index.pl) modperl_callback_run_handlers: no PerlFixupHandler handlers configured (/otrs/index.pl) modperl_filter_add_request: no OutputFilter handlers configured (/otrs/index.pl) modperl_filter_add_request: no InputFilter handlers configured (/otrs/index.pl) modperl_env_request_populate: populating environment for /otrs/index.pl modperl_ptr2obj: sv_setref_pv(Apache::RequestRec, 0x8d7bf90) modperl_io_handle_tie: tie *STDOUT(0x83acf98) => Apache::RequestRec, REFCNT=2 modperl_ptr2obj: sv_setref_pv(Apache::RequestRec, 0x8d7bf90) modperl_io_handle_tie: tie *STDIN(0x83acf14) => Apache::RequestRec, REFCNT=2 modperl_ptr2obj: sv_setref_pv(Apache::RequestRec, 0x8d7bf90) modperl_callback_run_handlers: running 1 PerlResponseHandler handlers MpHandler flags dump (ModPerl::Registry): Parsed On Method On Object Off Anon Off Autoload On Dynamic Off ERROR: OTRS-CGI-10 Perl: 5.8.0 OS: linux Time: Thu Feb 6 15:35:09 2003 Message: Can't write session data. Max. size (180224 Bytes) of SessionData reached! Drop old sessions! Traceback (28260): Module: Kernel::System::AuthSession::IPC::WriteSHM Line: 79 Module: Kernel::System::AuthSession::IPC::CreateSessionID Line: 293 Module: Kernel::System::AuthSession::CreateSessionID Line: 67 Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler Line: 224 Module: (eval) Line: 195 Module: ModPerl::RegistryCooker::run Line: 195 Module: ModPerl::RegistryCooker::default_handler Line: 165 Module: ModPerl::Registry::handler Line: 16 modperl_callback_run_handlers: ModPerl::Registry returned 0 modperl_io_handle_untie: untie *STDOUT(0x83acf98), REFCNT=2 modperl_io_handle_untie: untie *STDIN(0x83acf14), REFCNT=2 modperl_config_req_new: 0x8d67d58 modperl_callback_run_handlers: no PerlPostReadRequestHandler handlers configured (/otrs/index.pl) modperl_config_dir_new: 0x8da4b78 modperl_config_dir_merge: basev==0x814b460, addv==0x8c892a8 modperl_callback_run_handlers: no PerlTransHandler handlers configured (/otrs/index.pl) modperl_config_dir_new: 0x8da5330 modperl_config_dir_merge: basev==0x814b460, addv==0x8c892a8 modperl_callback_run_handlers: no PerlHeaderParserHandler handlers configured (/otrs/index.pl) modperl_callback_run_handlers: no PerlAccessHandler handlers configured (/otrs/index.pl) modperl_callback_run_handlers: no PerlTypeHandler handlers configured (/otrs/index.pl) modperl_callback_run_handlers: no PerlFixupHandler handlers configured (/otrs/index.pl) modperl_filter_add_request: no OutputFilter handlers configured (/otrs/index.pl) modperl_filter_add_request: no InputFilter handlers configured (/otrs/index.pl) modperl_env_request_populate: populating environment for /otrs/index.pl modperl_ptr2obj: sv_setref_pv(Apache::RequestRec, 0x8d67950) modperl_io_handle_tie: tie *STDOUT(0x83acf98) => Apache::RequestRec, REFCNT=2 modperl_ptr2obj: sv_setref_pv(Apache::RequestRec, 0x8d67950) modperl_io_handle_tie: tie *STDIN(0x83acf14) => Apache::RequestRec, REFCNT=2 modperl_ptr2obj: sv_setref_pv(Apache::RequestRec, 0x8d67950) modperl_callback_run_handlers: running 1 PerlResponseHandler handlers MpHandler flags dump (ModPerl::Registry): Parsed On Method On Object Off Anon Off Autoload On Dynamic Off ERROR: OTRS-CGI-10 Perl: 5.8.0 OS: linux Time: Thu Feb 6 15:35:09 2003 Message: Can't write session data. Max. size (180224 Bytes) of SessionData reached! Drop old sessions! Traceback (28260): Module: Kernel::System::AuthSession::IPC::WriteSHM Line: 79 Module: Kernel::System::AuthSession::IPC::CreateSessionID Line: 293 Module: Kernel::System::AuthSession::CreateSessionID Line: 67 Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler Line: 224 Module: (eval) Line: 195 Module: ModPerl::RegistryCooker::run Line: 195 Module: ModPerl::RegistryCooker::default_handler Line: 165 Module: ModPerl::Registry::handler Line: 16 modperl_callback_run_handlers: ModPerl::Registry returned 0 modperl_io_handle_untie: untie *STDOUT(0x83acf98), REFCNT=2 modperl_io_handle_untie: untie *STDIN(0x83acf14), REFCNT=2 modperl_config_req_new: 0x8d64220 modperl_callback_run_handlers: no PerlPostReadRequestHandler handlers configured (/otrs/index.pl) modperl_config_dir_new: 0x8d696b8 modperl_config_dir_merge: basev==0x814b460, addv==0x8c892a8 modperl_callback_run_handlers: no PerlTransHandler handlers configured (/otrs/index.pl) modperl_config_dir_new: 0x8d69e70 modperl_config_dir_merge: basev==0x814b460, addv==0x8c892a8 modperl_callback_run_handlers: no PerlHeaderParserHandler handlers configured (/otrs/index.pl) modperl_callback_run_handlers: no PerlAccessHandler handlers configured (/otrs/index.pl) modperl_callback_run_handlers: no PerlTypeHandler handlers configured (/otrs/index.pl) modperl_callback_run_handlers: no PerlFixupHandler handlers configured (/otrs/index.pl) modperl_filter_add_request: no OutputFilter handlers configured (/otrs/index.pl) modperl_filter_add_request: no InputFilter handlers configured (/otrs/index.pl) modperl_env_request_populate: populating environment for /otrs/index.pl modperl_ptr2obj: sv_setref_pv(Apache::RequestRec, 0x8d63e18) modperl_io_handle_tie: tie *STDOUT(0x83acf98) => Apache::RequestRec, REFCNT=2 modperl_ptr2obj: sv_setref_pv(Apache::RequestRec, 0x8d63e18) modperl_io_handle_tie: tie *STDIN(0x83acf14) => Apache::RequestRec, REFCNT=2 modperl_ptr2obj: sv_setref_pv(Apache::RequestRec, 0x8d63e18) modperl_callback_run_handlers: running 1 PerlResponseHandler handlers MpHandler flags dump (ModPerl::Registry): Parsed On Method On Object Off Anon Off Autoload On Dynamic Off ERROR: OTRS-CGI-10 Perl: 5.8.0 OS: linux Time: Thu Feb 6 15:35:09 2003 Message: Can't write session data. Max. size (180224 Bytes) of SessionData reached! Drop old sessions! and so on
Hey Martin I'm sure you are busy as hell in preparation of your upcoming release but did you have a chance to look at the second trace I have sent about the index.pl? thanks
Hi Gregor, On Tue, Feb 11, 2003 at 01:02:36PM -0800, Gregor wrote:
I'm sure you are busy as hell in preparation of your upcoming release but did you have a chance to look at the second trace I have sent about the index.pl?
I'm working on it! :-/ The trace looks file. But there is a authentification-loop! Can you try to uncomment the "location" in Redirect.dtl: Kernel/Output/HTML/Standard/Redirect.dtl [...] # -- # http redirect headers # -- Content-Type: text/html; charset=$Env{"UserCharset"}; #location: $Data{"Redirect"} X-Powered-By: $Env{"Product"} $Env{"Version"} - Open Ticket Request System (http://otrs.org) document moved</a> [...] Is the login working?
thanks
Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- nohl: 10:08pm up 111 days, 45 min, 6 users, load average: 0.17, 0.25, 0.30
Yes, that worked, when I click on the link it logs in the system. everytime I do something like creating a ticket, it comes up with document moved when I click on it it goes on and seems to work. Gregor
Hi Gregor, On Tue, Feb 11, 2003 at 02:07:18PM -0800, Gregor wrote:
Yes, that worked, when I click on the link it logs in the system.
everytime I do something like creating a ticket, it comes up with document moved when I click on it it goes on and seems to work.
I found it. %-) Add a "Status: 302 Moved" line to Redirect.dtl: [...] Content-Type: text/html; charset=$Env{"UserCharset"}; Status: 302 Moved location: $Data{"Redirect"} X-Powered-By: $Env{"Product"} $Env{"Version"} - Open Ticket Request System (http://otrs.org) document moved</a> [...] And it will work fine on mod_perl2!
Gregor
Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- "There are two major products that come out of Berkeley: LSD and Unix. We don't believe this to be a coincidence." -- Jeremy S. Anderson
Vielen Dank!!
Works great so far, for your success statistics:
Apache2, mod_perl2, MySQL 4, Perl 5.8
I love it !
----- Original Message -----
From: "Martin Edenhofer"
Hi Gregor,
On Tue, Feb 11, 2003 at 02:07:18PM -0800, Gregor wrote:
Yes, that worked, when I click on the link it logs in the system.
everytime I do something like creating a ticket, it comes up with document moved when I click on it it goes on and seems to work.
I found it. %-)
Add a "Status: 302 Moved" line to Redirect.dtl:
[...] Content-Type: text/html; charset=$Env{"UserCharset"}; Status: 302 Moved location: $Data{"Redirect"} X-Powered-By: $Env{"Product"} $Env{"Version"} - Open Ticket Request System (http://otrs.org)
document moved</a> [...]
And it will work fine on mod_perl2!
Gregor
Martin
-- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- "There are two major products that come out of Berkeley: LSD and Unix. We don't believe this to be a coincidence." -- Jeremy S. Anderson
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participants (3)
-
Gregor -
Jon Conkle -
Martin Edenhofer