Are you using Phone tickets? Or are you talking about the customer web interface potentially? If you are using phone tickets this should to the job. I am not sure since I am also new to OTRS, but maybe it is necessary to do an apache restart. On Fri, Jan 7, 2011 at 1:26 PM, Armando Irazabal wrote:

Hi Jan,

I tried addind the following line $Self->{CheckEmailAddresses} = 0

And email is still mandatory but password is optional.

Any idea?

Message: 5 Date: Tue, 4 Jan 2011 16:01:45 +0100 From: Jan R?ssel Subject: Re: [otrs] Customers without mail To: "User questions and discussions about OTRS." Message-ID: Content-Type: text/plain; charset="iso-8859-1"

I am using telephone tickets along with disabling the check for email adresses. You can deactivite the email check in telephone ticket by adding: $Self->{CheckEmailAddresses} = 0; to the Config.pm

Then you can type in any name for the reporter of the ticket. Regards, Jan

On Tue, Jan 4, 2011 at 3:37 PM, Armando Irazabal wrote:

...

Hi everybody,

I need to setup (from agent interface ) a new customer who hasn?t any email account.

Is it possible?

Regards

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