Dear Vijay Thank you very much for your advise, your solution solve my problem. Best Regards Masoud Ramezani On Tue, Feb 22, 2011 at 07:13, vijay dahiya wrote:

dear Masood,

i had same problem in OTRS 3.0.5 and i have solved the same editing the Encode.pm in OTRS/kernal/system .

just hash the # set binmode # binmode( $Row, ':utf8' );

Hope this will solve your problem .

Regards Vijay Dahiya

On Mon, Feb 21, 2011 at 5:30 PM, wrote:

...

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Today's Topics:

1. To change logo in agent interface (ravi shanker) 2. Re: To change logo in agent interface (Robert Poreba) 3. Re: Problem with attach file in otrs 2.4.9 (masood ramezani) 4. Re: PDF Printing Images (Stuart Hall)

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Message: 1 Date: Sun, 20 Feb 2011 17:50:23 +0530 (IST) From: ravi shanker Subject: [otrs] To change logo in agent interface To: "otrs@otrs.org" Message-ID: <151239.83208.qm@web94709.mail.in2.yahoo.com> Content-Type: text/plain; charset="utf-8"

Hi,

I'm using otrs 3.0 and would like to know whether we can change "OTRS" logo @ right side corner of agent interface.i couldn't get otrs image in images folder. Also i tried changing productname in config and it only changed logos at browser header,login etc but not OTRS logo @ rightside corner of every page. If somebody have tried this,please let me know

Regards Ravi Shankar