Address Book Search not working
We recently upgraded our mail server to Exchange 2007. Since making this change the Address Book search feature in OTRS does not work. If you enter an name and click search it dos not return any results. Anyone have this issue before? Thanks, Gary Disclaimer: The information supplied in this message may be legally privileged. If you are not the intended recipient of this message, the sender does not intend delivery to you to waive any privilege or right pertaining to this message. If you have received this message in error, please immediately notify the sender by return e-mail, and delete the errant message. Thank you.
Hi, On 20.01.2010, at 17:05, Young, Gary wrote:
We recently upgraded our mail server to Exchange 2007. Since making this change the Address Book search feature in OTRS does not work. If you enter an name and click search it dos not return any results. Anyone have this issue before?
is there any information available in the OTRS logfile/syslog entries? Nils Leideck -- Nils Leideck Senior Consultant nils.leideck@leidex.net nils.leideck@otrs.com http://webint.cryptonode.de / a Fractal project CU @ CeBIT 2010 in Hannover, Germany and get to know more about OTRS at booth no. C37 in hall 2 from March 2-6, 2010!
Here are the logs:
Time Priority Facility Message
Thu Jan 21 08:13:50 2010 error OTRS-CGI-10 First bind failed! 80090308: LdapErr: DSID-0C090334, comment: AcceptSecurityContext error, data 525, vece�
Thu Jan 21 08:13:46 2010 error OTRS-CGI-10 First bind failed! 80090308: LdapErr: DSID-0C090334, comment: AcceptSecurityContext error, data 525, vece�
Thu Jan 21 08:13:43 2010 error OTRS-CGI-10 First bind failed! 80090308: LdapErr: DSID-0C090334, comment: AcceptSecurityContext error, data 525, vece�
Thu Jan 21 08:13:43 2010 error OTRS-CGI-10 First bind failed! 80090308: LdapErr: DSID-0C090334, comment: AcceptSecurityContext error, data 525, vece�
Thu Jan 21 08:13:36 2010 error OTRS-CGI-10 First bind failed! 80090308: LdapErr: DSID-0C090334, comment: AcceptSecurityContext error, data 525, vece�
Thu Jan 21 08:13:36 2010 error OTRS-CGI-10 First bind failed! 80090308: LdapErr: DSID-0C090334, comment: AcceptSecurityContext error, data 525, vece�
Thu Jan 21 08:13:32 2010 error OTRS-CGI-10 First bind failed! 80090308: LdapErr: DSID-0C090334, comment: AcceptSecurityContext error, data 525, vece�
Thu Jan 21 08:13:32 2010 error OTRS-CGI-10 First bind failed! 80090308: LdapErr: DSID-0C090334, comment: AcceptSecurityContext error, data 525, vece�
Thu Jan 21 08:13:24 2010 error OTRS-CGI-10 First bind failed! 80090308: LdapErr: DSID-0C090334, comment: AcceptSecurityContext error, data 525, vece�
Thu Jan 21 08:13:24 2010 error OTRS-CGI-10 First bind failed! 80090308: LdapErr: DSID-0C090334, comment: AcceptSecurityContext error, data 525, vece�
I also found out that we cannot log into the customer side of OTRS. Looks like an issue with LDAP, but I can’t figure out what.
Thanks,
Gary
On 1/20/10 4:37 PM, "Nils Leideck - ITSM"
Hi, On 21.01.2010, at 14:16, Young, Gary wrote:
Thu Jan 21 08:13:24 2010 error OTRS-CGI-10 First bind failed! 80090308: LdapErr: DSID-0C090334, comment: AcceptSecurityContext error, data 525, vece� Thu Jan 21 08:13:24 2010 error OTRS-CGI-10 First bind failed! 80090308: LdapErr: DSID-0C090334, comment: AcceptSecurityContext error, data 525, vece�
I also found out that we cannot log into the customer side of OTRS. Looks like an issue with LDAP, but I can’t figure out what.
this error message does indicate that the login credentials are wrong that are used for the bind to the LDAP. Check your LDAP configuration in Config.pm or Sysconfi again and try to use the same credentials in another tool maybe ... Nils Leideck -- Nils Leideck Senior Consultant nils.leideck@leidex.net nils.leideck@otrs.com http://webint.cryptonode.de / a Fractal project CU @ CeBIT 2010 in Hannover, Germany and get to know more about OTRS at booth no. C37 in hall 2 from March 2-6, 2010!
With ADSIEdit connected to the domain naming *context*, right-click the relevant domain name and choose Properties from the *context* menu. Again, select the *Security* tab and add read access to the otrs query user , in my scenario otrsadmin is the user granted to search in context. If this solves your problem we can further work on the customer issue.. Hope it helps.. Regards, Sarper On Thu, Jan 21, 2010 at 10:39 PM, Nils Leideck - ITSM < nils.leideck@leidex.net> wrote:
Hi,
On 21.01.2010, at 14:16, Young, Gary wrote:
Thu Jan 21 08:13:24 2010 error OTRS-CGI-10 First bind failed! 80090308: LdapErr: DSID-0C090334, comment: AcceptSecurityContext error, data 525, vece� Thu Jan 21 08:13:24 2010 error OTRS-CGI-10 First bind failed! 80090308: LdapErr: DSID-0C090334, comment: AcceptSecurityContext error, data 525, vece�
I also found out that we cannot log into the customer side of OTRS. Looks like an issue with LDAP, but I can’t figure out what.
this error message does indicate that the login credentials are wrong that are used for the bind to the LDAP. Check your LDAP configuration in Config.pm or Sysconfi again and try to use the same credentials in another tool maybe ...
Nils Leideck
-- Nils Leideck Senior Consultant
nils.leideck@leidex.net nils.leideck@otrs.com
http://webint.cryptonode.de / a Fractal project
CU @ CeBIT 2010 in Hannoverhttp://www.otrs.com/en/news-and-press/news-details/article/otrs-auf-der-cebi..., Germany and get to know more about OTRS at booth no. C37 in hall 2 from March 2-6, 2010!
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participants (3)
-
Nils Leideck - ITSM -
Sarper SARIDAL -
Young, Gary