Hi, I have a problem with the automatic tickets creation, I change the default type as requested, thanks for the help My config.pm: # (The default priority of new tickets.) [default: '3 normal'] $Self->{PostmasterDefaultPriority} = 'a) Sev4'; $Self->{PhoneDefaultPriority} = 'a) Sev4'; $Self->{CustomerDefaultPriority} = 'a) Sev4'; #Default Queue $Self->{'PostmasterDefaultQueue'} = 'Lim1'; #DefaultType $Self->{'PostmasterDefaultType'} = 'Requerimiento'; Julio Cesar Angulo Quiroz Telf.: 997066155